About Reply.ai
Reply.ai is a company based in New York (United States) founded in 2016 was acquired by Kustomer in May 2020. Reply.ai has raised $3.71 million across 2 funding rounds from investors including Kustomer and R/GA Connected Commerce Accelerator. The company has 54 employees. Reply.ai offers products and services including AI Agents, CRM Platform, and Omnichannel Workflows. Reply.ai operates in a competitive market with competitors including Gupshup, Sinch, LeadDesk, Ada and Avaamo, among others.
Products & Services of Reply.ai
Reply.ai offers a comprehensive portfolio of products and services, including AI Agents, CRM Platform, and Omnichannel Workflows.
Automate customer responses and reduce support queries efficiently.
Provides unified view for handling customer interactions across channels.
Enables seamless communication via email, chat, and social platforms.
Funding Insights of Reply.ai
Reply.ai has successfully raised a total of $3.71M across 2 strategic funding rounds. The most recent funding activity was a Seed round of $3.71 million completed in September 2018. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $3.71M
- Total Rounds 2
- Last Round Seed — $3.71M
- Investors Count 1
All 2 funding rounds of Reply.ai with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2018 | $3.71M | Seed | – | – | – |
| Aug 2016 | – | Seed | – | – |
2 investors in total: 2 institutional.
Investors in Reply.ai
Reply.ai has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Kustomer and R/GA Connected Commerce Accelerator.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
An accelerator program focused on commerce innovation is operated. | – | rgacommerce.com | San Francisco, USA | |
Cloud-based customer service CRM platform | 2015 | kustomer.com | New York, United States |
Investor details for Reply.ai
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
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Verified entity values are shown only after access is granted.
People of Reply.ai
1146 people are tracked at Reply.ai (372 in leadership, 10 in board & advisors, 764 in team); the tracked headcount is 54.
| Name | Role | Group |
|---|---|---|
Andrea Besmehn | Executive Assistant to the CEO | Leadership |
Emily Anderson | Senior People Analytics Business Partner | Leadership |
Christopher Palestro | Director & Associate General Counsel - Reality Labs | Leadership |
Suresh Ganapathy | Director Of Product Management, Genai | Leadership |
Aoife Hyland | Head Of Strategic Initiatives, Scaled Operations | Leadership |
Chris Sonderby | VP & Deputy General Counsel | Leadership |
Sandra Altine | VP, Workplace Diversity, Equity & Inclusion | Leadership |
Russ Salakhutdinov | VP | Leadership |
Alex Yu | Sr Director, Global Business Development Lead, Ai, Assistant | Leadership |
Tim Hall | Vice President - Data Center Operations | Leadership |
Lindsey May | Director, Finance Center Of Excellence | Leadership |
Adaeze O. | Sr. Strategic Partner Manager | Leadership |
Stacy L. | Head Of Ops, Patents, Licensing & Open Source | Leadership |
Nicholas Martin | Director, Global Recruiting & Selection Science | Leadership |
Honora Whitfield | Vice President, Global Operations, Scaled Operations | Leadership |
Tess Pinard | Head Of Demand Planning & Strategy | Leadership |
Nico C. | Director Of Strategy & Operations, Ar/vr And AI | Leadership |
Roshan Sumbaly | Director Of AI - Llama | Leadership |
Daniel Lennox-Choate | Director, Strategic Planning And Operations | Leadership |
Siobhan Cummiskey | Senior Director Of Content Policy, Regulatory Compliance | Leadership |
1126 more people are available in the full profile.
Complete people profiles for Reply.ai
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of Reply.ai
4 dated milestones of Reply.ai across 4 years, from founding to its latest funding, stage changes and deals.
- Founded Reply.ai is founded.
- Funding First funding round.
- Funding Latest funding round, Seed, of $3.7M.
- Exit Acquired by Kustomer.
Competitors of Reply.ai
Reply.ai operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Gupshup, Sinch, LeadDesk, Ada and Avaamo, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| gupshup.io | 2004 | San Francisco, United States | $544.34M | 935 | Tools for customer engagement across multiple channels are provided. | |
| sinch.com | 2008 | Stockholm, Sweden | $12M | 7,286 | Provider of customer communications management platform | |
| leaddesk.com | 2010 | Helsinki, Finland | $6.22M | 3 | Outbound calling software is offered by LeadDesk for sales automation. | |
| ada.cx | 2016 | Toronto, Canada | $190.17M | – | AI chatbots for customer experience automation are provided. | |
| avaamo.ai | 2014 | Los Altos, United States | $22.57M | 118 | Conversational AI platform for enterprises is provided by Avaamo. | |
| passage.ai | 2016 | Mountain View, United States | $13.3M | – | A no-code platform for enterprise chatbot development is offered. | |
| kaleyra.com | 1999 | Milan, Italy | $2.35M | – | Cloud-based VoIP software is provided for business-customer communications. | |
| blip.ai | 2017 | Belo Horizonte, Brazil | $230M | – | Chatbots are built, managed, and published for enterprises using BLiP. |
Detailed competitors of Reply.ai
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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Verified entity values are shown only after access is granted.
Latest news on Reply.Ai
Complete news archive for Reply.ai
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to Reply.ai
10 companies that operate in the same segment as Reply.ai (Chatbots), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
AI-based conversational solutions are provided for user interactions and learning. | 2021 | Menlo Park, California, United States | USD 193 M | – | – | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Cloud and AI-based chatbots for personal finance management are offered. | 2015 | London, England, United Kingdom | USD 175.49 M | – | – | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 | |
Conversational AI platform is provided for digital customer experiences. | 1995 | New York, New York, United States | – | USD 312.47 M | 928 | |
Cloud based platform for employee communication | 2016 | Mountain View, California, United States | USD 305 M | USD 2.49 M | 57 | |
AI-powered conversation intelligence and automation are provided for contact centers. | 2017 | Redwood City, California, United States | USD 213.35 M | USD 10.89 M | 145 |
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Frequently Asked Questions about Reply.ai
Reply.ai was founded in 2016.
Reply.ai is headquartered in New York, United States. It is registered at New York, New York, United States.
Reply.ai is a funded company, having raised a total of $3.71M across 2 funding rounds to date.
Reply.ai has 54 employees.
Reply.ai was established in 2016 in New York, United States, as an enterprise platform for developing chat bot applications. Integration with services like Facebook, Kik, Telegram, and SMS is enabled through this tool. As of April 2016, operations remain in private beta. Development is handled by Perops, a firm specializing in chat bots and Android applications within the technology sector.
Reply.ai offers AI Agents, CRM Platform, and Omnichannel Workflows.
Reply.ai has 2 investors. Key investors include Kustomer, and R/GA Connected Commerce Accelerator.
Reply.ai operates through Reply Inc.
Yes. Reply.ai was acquired by Kustomer in May 2020.