About Reply.ai
Reply.ai is a company based in New York (United States) founded in 2016 was acquired by Kustomer in May 2020.. Reply.ai has raised $3.71 million across 2 funding rounds from investors including Kustomer and R/GA Connected Commerce Accelerator. The company has 54 employees as of December 31, 2022. Reply.ai offers products and services including AI Agents, CRM Platform, and Omnichannel Workflows. Reply.ai operates in a competitive market with competitors including Gupshup, Sinch, LeadDesk, Ada and Avaamo, among others.
- Headquarter New York, United States
- Employees 54 as on 31 Dec, 2022
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Reply Inc
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Products & Services of Reply.ai
Reply.ai offers a comprehensive portfolio of products and services, including AI Agents, CRM Platform, and Omnichannel Workflows. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Automate customer responses and reduce support queries efficiently.
Provides unified view for handling customer interactions across channels.
Enables seamless communication via email, chat, and social platforms.
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Software Development Team
329 people
Leadership Team
94 people
Product Management Team
85 people
Operations Team
66 people
Legal and Compliance
63 people
Sales and Marketing
59 people
Data Analysis and Operations Team
35 people
Human Resources and Administration
34 people
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Funding Insights of Reply.ai
Reply.ai has successfully raised a total of $3.71M across 2 strategic funding rounds. The most recent funding activity was a Seed round of $3.71 million completed in September 2018. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 2
- Last Round Seed — $3.7M
- First Round First Round
- Investors Count 1
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Sep, 2018 | Amount | Seed - Reply.ai | Valuation |
investors |
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| Aug, 2016 | Amount | Seed - Reply.ai | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
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Investors in Reply.ai
Reply.ai has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Kustomer and R/GA Connected Commerce Accelerator. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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An accelerator program focused on commerce innovation is operated.
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Founded Year | Domain | Location | |
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Cloud-based customer service CRM platform
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Reply.ai
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Reply.ai
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Reply.Ai Comparisons
Competitors of Reply.ai
Reply.ai operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Gupshup, Sinch, LeadDesk, Ada and Avaamo, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Tools for customer engagement across multiple channels are provided.
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Provider of customer communications management platform
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Outbound calling software is offered by LeadDesk for sales automation.
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AI chatbots for customer experience automation are provided.
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Conversational AI platform for enterprises is provided by Avaamo.
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| domain | founded_year | HQ Location |
A no-code platform for enterprise chatbot development is offered.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Reply.Ai
Frequently Asked Questions about Reply.ai
When was Reply.ai founded?
Reply.ai was founded in 2016.
Where is Reply.ai located?
Reply.ai is headquartered in New York, United States. It is registered at New York, New York, United States.
Is Reply.ai a funded company?
Reply.ai is a funded company, having raised a total of $3.71M across 2 funding rounds to date.
How many employees does Reply.ai have?
As of Dec 31, 2022, the latest employee count at Reply.ai is 54.
What does Reply.ai do?
Reply.ai was established in 2016 in New York, United States, as an enterprise platform for developing chat bot applications. Integration with services like Facebook, Kik, Telegram, and SMS is enabled through this tool. As of April 2016, operations remain in private beta. Development is handled by Perops, a firm specializing in chat bots and Android applications within the technology sector.
Who are the top competitors of Reply.ai?
What products or services does Reply.ai offer?
Reply.ai offers AI Agents, CRM Platform, and Omnichannel Workflows.
Who are Reply.ai's investors?
Reply.ai has 2 investors. Key investors include Kustomer, and R/GA Connected Commerce Accelerator.
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