About Kustomer
Kustomer is a company based in New York (United States) founded in 2015 by Brad Birnbaum was acquired by Facebook in November 2020.. Kustomer has raised $263.5 million across 8 funding rounds from investors including Facebook, Plug and Play Tech Center and Social Leverage. Kustomer has completed 1 acquisition, including Reply.ai. Kustomer offers products and services including AI Agents, CRM Platform, and Omnichannel Workflows. Kustomer operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter New York, United States
- Founders Brad Birnbaum
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
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- Legal Name Kustomer, Llc
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Products & Services of Kustomer
Kustomer offers a comprehensive portfolio of products and services, including AI Agents, CRM Platform, and Omnichannel Workflows. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Automate customer inquiries and responses for efficient service.
Centralize customer data and interactions for better organization.
Handle customer queries across multiple channels seamlessly.
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Software Development Team
329 people
Leadership Team
94 people
Product Management Team
85 people
Operations Team
66 people
Legal and Compliance
63 people
Sales and Marketing
59 people
Data Analysis and Operations Team
35 people
Human Resources and Administration
34 people
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Funding Insights of Kustomer
Kustomer has successfully raised a total of $263.5M across 8 strategic funding rounds. The most recent funding activity was a Series E round of $30 million completed in July 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 8
- Last Round Series E — $30.0M
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First Round
First Round
(01 Jun 2015)
- Investors Count 12
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2025 | Amount | Series E - Kustomer | Valuation |
investors |
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| May, 2023 | Amount | Series E - Kustomer | Valuation | Battery Ventures , Redpoint Ventures | |
| Dec, 2019 | Amount | Series E - Kustomer | Valuation | Coatue |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Kustomer
Kustomer has secured backing from 13 investors, including venture fund, angel, and institutional investors. Prominent investors backing the company include Facebook, Plug and Play Tech Center and Social Leverage. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Investments in technology companies are conducted globally by Battery Ventures.
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Founded Year | Domain | Location | |
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Redpoint Ventures is engaged in venture capital investments.
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Founded Year | Domain | Location | |
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Venture capital firm focused on crypto infra, and SaaS companies
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Kustomer
Kustomer has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Reply.ai. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
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Enterprise chat bots are built and integrated with messaging platforms.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Kustomer
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Kustomer Comparisons
Competitors of Kustomer
Kustomer operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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| domain | founded_year | HQ Location |
Provider of customer communications management platform
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Kustomer
Frequently Asked Questions about Kustomer
When was Kustomer founded?
Kustomer was founded in 2015.
Where is Kustomer located?
Kustomer is headquartered in New York, United States. It is registered at New York, New York, United States.
Who is the current CEO of Kustomer?
Brad Birnbaum is the current CEO of Kustomer. They have also founded this company.
Is Kustomer a funded company?
Kustomer is a funded company, having raised a total of $263.5M across 8 funding rounds to date. The company's 1st funding round was a Series E of $60M, raised on Jun 01, 2015.
What does Kustomer do?
Kustomer was founded in 2015 and is headquartered in New York, United States. A cloud-based CRM platform focused on customer service is operated, enabling contact centers and businesses to access comprehensive views of customer behaviors, communications, and sentiments. Natural language processing is applied to automate the organization and interpretation of customer data. Revenue is generated through subscription pricing models.
Who are the top competitors of Kustomer?
Kustomer's top competitors include Twilio, Genesys and Freshworks.
What products or services does Kustomer offer?
Kustomer offers AI Agents, CRM Platform, and Omnichannel Workflows.
How many acquisitions has Kustomer made?
Kustomer has made 1 acquisition, including Reply.ai.
Who are Kustomer's investors?
Kustomer has 13 investors. Key investors include Facebook, Plug and Play Tech Center, Social Leverage, Canaan, and Cisco Investments.
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