About Kustomer
Kustomer is a company based in New York (United States) founded in 2015 by Brad Birnbaum was acquired by Facebook in November 2020. Kustomer has raised $263.5 million across 8 funding rounds from investors including Facebook, Plug and Play Tech Center and Social Leverage. Kustomer has completed 1 acquisition, including Reply.ai. Kustomer offers products and services including AI Agents, CRM Platform, and Omnichannel Workflows. Kustomer operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
Products & Services of Kustomer
Kustomer offers a comprehensive portfolio of products and services, including AI Agents, CRM Platform, and Omnichannel Workflows.
Automate customer inquiries and responses for efficient service.
Centralize customer data and interactions for better organization.
Handle customer queries across multiple channels seamlessly.
Funding Insights of Kustomer
Kustomer has successfully raised a total of $263.5M across 8 strategic funding rounds. The most recent funding activity was a Series E round of $30 million completed in July 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $263.5M
- Total Rounds 8
- Last Round Series E — $30M
- First Round $2.5M
(Jun 2015)
- Investors Count 12
All 8 funding rounds of Kustomer with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul 2025 | $30M | Series E | – | – | – |
| May 2023 | $60M | Series E | – | Battery Ventures, Redpoint Ventures | |
| Dec 2019 | $60M | Series E | – | Coatue | |
| Jun 2019 | $40M | Series D | – | Tiger Global Management | |
| Jan 2019 | $35M | Series C | – | Battery Ventures | |
| Jun 2018 | $26M | Series B | – | Redpoint Ventures | |
| Sep 2016 | $10M | Series A | – | Canaan | |
| Jun 2015 | $2.5M | Seed | – | Boldstart Ventures, Social Leverage | – |
13 investors in total: 11 institutional and 2 angel.
Investors in Kustomer
Kustomer has secured backing from 13 investors, including venture fund, angel, and institutional investors. Prominent investors backing the company include Facebook, Plug and Play Tech Center and Social Leverage.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Investments in technology companies are conducted globally by Battery Ventures. | – | battery.com | - | |
Redpoint Ventures is engaged in venture capital investments. | – | redpoint.com | Woodside, United States | |
Venture capital firm focused on crypto infra, and SaaS companies | – | boldstart.vc | Miami, United States | |
Provider of an investment platform for various stages | – | coatue.com | New York, United States | |
Venture and private equity investments are managed with global diversification. | – | tigerglobal.com | New York, United States | |
Canaan is recognized as an early-stage venture capital firm. | 1987 | canaan.com | San Francisco, United States | |
Venture capital firm and fund of funds focused on fintech, Adtech, and multiple sectors | 2009 | socialleverage.com | Scottsdale, United States | |
Technology investments and expertise in networking, cloud, and security services. | 2003 | ciscoinvestments.com | San Jose, United States | |
Investing in early-stage tech companies and ideas. | – | boxgroup.com | - | |
Startups are accelerated and invested in across multiple tech sectors. | 2006 | plugandplaytechcenter.com | Sunnyvale, United States |
Investor details for Kustomer
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
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- Investor portfolios
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People of Kustomer
1149 people are tracked at Kustomer (375 in leadership, 10 in board & advisors, 764 in team).
| Name | Role | Group |
|---|---|---|
Brad Birnbaum | Co-Founder & CEO | Leadership |
Lauren Gold | Chief Customer Officer | Leadership |
Douglas Hanna | COO | Leadership |
Andrea Besmehn | Executive Assistant to the CEO | Leadership |
Emily Anderson | Senior People Analytics Business Partner | Leadership |
Christopher Palestro | Director & Associate General Counsel - Reality Labs | Leadership |
Suresh Ganapathy | Director Of Product Management, Genai | Leadership |
Aoife Hyland | Head Of Strategic Initiatives, Scaled Operations | Leadership |
Chris Sonderby | VP & Deputy General Counsel | Leadership |
Sandra Altine | VP, Workplace Diversity, Equity & Inclusion | Leadership |
Russ Salakhutdinov | VP | Leadership |
Alex Yu | Sr Director, Global Business Development Lead, Ai, Assistant | Leadership |
Tim Hall | Vice President - Data Center Operations | Leadership |
Lindsey May | Director, Finance Center Of Excellence | Leadership |
Adaeze O. | Sr. Strategic Partner Manager | Leadership |
Stacy L. | Head Of Ops, Patents, Licensing & Open Source | Leadership |
Nicholas Martin | Director, Global Recruiting & Selection Science | Leadership |
Honora Whitfield | Vice President, Global Operations, Scaled Operations | Leadership |
Tess Pinard | Head Of Demand Planning & Strategy | Leadership |
Nico C. | Director Of Strategy & Operations, Ar/vr And AI | Leadership |
1129 more people are available in the full profile.
Complete people profiles for Kustomer
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
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- Board tenure
- Professional contacts
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Investments & Acquisitions by Kustomer
Kustomer has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Reply.ai.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Enterprise chat bots are built and integrated with messaging platforms. | reply.ai | New York, United States | 2016 | May 2020 | •••• |
Complete acquisition details for Kustomer
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
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Timeline of Kustomer
Competitors of Kustomer
Kustomer operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| sinch.com | 2008 | Stockholm, Sweden | $12M | 7,286 | Provider of customer communications management platform | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $642.33M | 1,089 | Provider of contact center business communication solutions | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of Kustomer
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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Web traffic of Kustomer
The website of Kustomer (kustomer.com) receives about 65.5K visits a month and ranks #498,062 among all websites worldwide, #3,884 in Business Services.
- Monthly visits65.5K
▼ 11.6% vs previous month
- Unique visitors32.3K
per month
- Global rank#498,062
among all websites
- Category rank#3,884
Business and Consumer Services · Business Services
- Bounce rate42%
- Pages per visit1.9
- Average visit21 sec
- DevicesDesktop 44% · Mobile 56%
Websites whose visitors overlap most with Kustomer. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| gorgias.com | 100% | 2.5M | #11,472 | View details | |
| usepylon.com | 100% | 210.1K | #150,045 | View details | |
edesk.com | edesk.com | 98% | – | #83,758 | – |
| comm100.com | 92% | 288.1K | #181,395 | View details | |
| ir.com | 91% | 109.1K | #428,645 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 24 similar websites and full traffic analytics for Kustomer
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 24 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Kustomer
Complete news archive for Kustomer
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to Kustomer
10 companies that operate in the same segment as Kustomer (Natural Language & Voice AI), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
OpenAI is engaged in developing advanced artificial intelligence technologies. | 2015 | San Francisco, California, United States | USD 167.95 B | – | – | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
A platform for the AI community to collaborate and build. | 2016 | Paris, France | USD 399.91 M | – | – | |
AI-based voice transcription for meetings is provided via cloud software. | 2016 | Los Altos, California, United States | USD 70 M | – | – | |
AI based text summarization and contextualization software tool | 2015 | San Francisco, California, United States | USD 222.7 M | – | 194 | |
Predictive marketing and sales platform | 1990 | San Francisco, California, United States | USD 332.76 M | – | – | |
Text data analytics platform powered by AI for enterprises. | 2019 | Toronto, Ontario, Canada | USD 1.54 B | – | – | |
Conversational intelligence platform for sales | 2015 | San Francisco, California, United States | USD 100.3 M | – | 90 | |
AI-based dubbing and subtitling solutions are provided for video content. | 2017 | London, England, United Kingdom | USD 536.3 M | – | – | |
SaaS-based language learning solutions are offered through interactive courses. | 2007 | Berlin, Berlin, Germany | USD 34.2 M | – | – |
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Frequently Asked Questions about Kustomer
Kustomer was founded in 2015.
Kustomer is headquartered in New York, United States. It is registered at New York, New York, United States.
Brad Birnbaum is the current CEO of Kustomer. They have also founded this company.
Kustomer is a funded company, having raised a total of $263.5M across 8 funding rounds to date. The company's 1st funding round was a Seed of $2.5M, raised on Jun 2015.
Kustomer was founded in 2015 and is headquartered in New York, United States. A cloud-based CRM platform focused on customer service is operated, enabling contact centers and businesses to access comprehensive views of customer behaviors, communications, and sentiments. Natural language processing is applied to automate the organization and interpretation of customer data. Revenue is generated through subscription pricing models.
Kustomer's top competitors include Twilio, Genesys and Freshworks.
Kustomer offers AI Agents, CRM Platform, and Omnichannel Workflows.
Kustomer has made 1 acquisition, including Reply.ai.
Kustomer has 13 investors. Key investors include Facebook, Plug and Play Tech Center, Social Leverage, Canaan, and Cisco Investments.
Kustomer operates through Kustomer, Llc.
Yes. Kustomer was acquired by Facebook in November 2020.