About Serviceaide
Serviceaide is a Technology company based in San Jose (United States) founded in 2016 by Bill Guinn and Wai Wong. Provider of AI and cloud powered virtual agents for customer support applications. Serviceaide has raised $12 million across 2 funding rounds from investors including Decathlon Capital Partners and Arrowroot Capital Management. The company has 74 employees. Serviceaide has completed 2 acquisitions, including SunView Software and Wendia. Its chief executive, as recorded, is Wai Wong. Its website serviceaide.com draws about 105 thousand monthly visits. Its Indian entity Serviceaide Service Management Private Limited reported revenue of ₹20.54 Cr. Serviceaide offers products and services including DSM, Luma AI, AISM, and POB. Its focus areas include High Tech, Chatbots, Industry Agnostic and Customer Support. Its competitors include Dialpad, Freshworks and Twilio; 3 of its 3 listed competitors have raised funding.
Company details
Serviceaide was founded in 2016 in San Jose, United States, focusing on the technology sector. AI and cloud-based virtual agents are developed for customer support, including chatbots tailored to asset management, tracking, change management, help desk, and incident management. These solutions are supported on desktop and mobile devices, with scalability to adjust features based on organizational needs. A free trial is offered, followed by purchase options for ongoing use.
- Headquarters San Jose, United States
- Employees 74
- Founders Bill Guinn, Wai Wong
- SectorsTechnology
- Website category Computers Electronics and Technology · Programming and Developer Software
- Email••••••••
- Phone•••• ••••
- Website serviceaide.com
- Social LinkedIn X Facebook YouTube
- Legal Name Serviceaide Service Management Private Limited
- Date of Incorporation 09 Jan, 2017
- Jurisdiction Hyderabad, Telangana, India
- Indian entity revenue₹20.54 Cr
FY 2026 · +26% YoY
- Indian entity net profit₹1.88 Cr
FY 2026 · 10% margin
- Indian entity EBITDA₹2.96 Cr
FY 2026 · 16% margin
- Total Equity Funding$12M (USD)
in 2 rounds
- InvestorsDecathlon Capital Partners
& 1 more
- Employee Count74
- Investments & AcquisitionsSunView Software
& 1 more
Associated legal entities of Serviceaide
Serviceaide operates through Serviceaide Service Management Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue (FY 2026) | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Serviceaide Service Management Private Limited CIN U74999TG2017FTC113930 | Active | 09 Jan 2017 | Hyderabad, Telangana | ₹20.5 Cr | 27 | 3 | View details |
Products & Services of Serviceaide
Serviceaide offers a comprehensive portfolio of products and services, including DSM, Luma AI, AISM, and POB.
Handles incidents, changes, and requests for IT services efficiently.
Empowers workforce with intelligent automation and insightful analytics.
Unifies service delivery across units with AI-driven optimization.
Streamlines operations and enhances productivity through automation features.
Apps and channels of Serviceaide
Serviceaide publishes 1 mobile app with over 5K+ downloads; its YouTube channel Serviceaide (Agentic-AI Solutions) has 243 subscribers and 30 videos.
Videos from Serviceaide
The most watched videos on Serviceaide's YouTube channel, Serviceaide (Agentic-AI Solutions) (243 subscribers). Click a video to play it here.
More on Serviceaide (Agentic-AI Solutions).
Funding Insights of Serviceaide
Serviceaide has successfully raised a total of $12M across 2 strategic funding rounds. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $12M
- Total Rounds 2
- First Round $12M
(Nov 2016)
- Investors Count 2
All 2 funding rounds of Serviceaide with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2021 | Series B | – | Decathlon Capital Partners | – | |
| Nov 2016 | $12M | Series A | – | Arrowroot Capital Management | – |
2 investors in total: 2 institutional.
Investors in Serviceaide
Serviceaide has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Decathlon Capital Partners and Arrowroot Capital Management.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Private debt funds focused on direct lending, and revenue-based financing | 2010 | decathloncapital.com | Palo Alto, United States | |
Buyout focused private equity firm for software companies | arrowrootcapital.com | Marina Del Rey, United States |
Investor details for Serviceaide
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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Board of directors of Serviceaide Service Management Private Limited (Serviceaide)
Serviceaide Service Management Private Limited is the primary company behind Serviceaide. The board of Serviceaide Service Management Private Limited currently have 3 directors; the longest-serving is William Donald Guinn Iii, appointed in 2017. 2 earlier directors have ceased.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| William Donald Guinn Iii DIN 07653350 | Director | 09 Jan 2017 | 9 yrs 10 mo | Serviceaide Service Management Private Limited |
| Wai Man Wong DIN 03621893 | Director | 09 Jan 2017 | 9 yrs 10 mo | Serviceaide Service Management Private Limited |
| Chandramouli Swarna DIN 08457559 | Whole-time director | 21 May 2019 | 7 yrs 5 mo | Serviceaide Service Management Private Limited |
People of Serviceaide
32 people are tracked at Serviceaide (14 in leadership, 18 in team); the tracked headcount is 74.
| Name | Role | Group |
|---|---|---|
Bill Guinn | Co-Founder & CTO | Leadership |
| Co-Founder & CEO | Leadership | |
Chandra Swarna | VP & MD, India Operations | Leadership |
Randall Tidwell | CFO | Leadership |
Sheela Benjamin | Director of Engineering | Leadership |
Daniel Sasajima | VP & GM, Latin America | Leadership |
Jeppe Molbak Hansen | Director, Development | Leadership |
Tao Cui | Chief Product Officer (china) | Leadership |
Simon Fielding | Vice President Finance | Leadership |
Jacob O'Neal | Global VP And Head Of Customer Success & Growth | Leadership |
Matt Androski | Chief Of Sales Strategy And Operations (fractional) | Leadership |
Prasanna Nagaraj | Director, Product Service | Leadership |
Andrew Allen | Account Director | Leadership |
Kevin Goertzen | VP Of Point Of Business | Leadership |
Tiffany Hodnett | Staff Accountant | Team |
Darpan Thanki | Senior Architect | Team |
Christina Wong | Finance & Sales Operations Manager | Team |
Misty Metzger | Human Resources Manager | Team |
Lexi Quigley | Accounting Controller | Team |
Joe Sass | Machine Learning Software Architect/group Lead | Team |
12 more people are available in the full profile.
Complete people profiles for Serviceaide
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Financials of Serviceaide
Figures of Serviceaide Service Management Private Limited, the primary company behind Serviceaide, for FY 2026. Revenue was ₹20.54 Cr (+26% year on year). Net profit was ₹1.88 Cr (10% margin). EBITDA was ₹2.96 Cr (16% margin). Revenue has grown at a compounded annual rate of +9% over three years and 0% over five years.
- ₹20.54 CrRevenue · FY 2026 · +26% YoY
- ₹1.88 CrNet profit · 10% margin
- ₹2.96 CrEBITDA · 16% margin
- ₹1 LakhPaid-up capital
- 27Employees (provident fund records)
- +9%Revenue CAGR, 3 years
- 0%Revenue CAGR, 5 years
Balance sheet, profit and loss, cash flow and ratios of Serviceaide Service Management Private Limited are on its company page.
Detailed financial statements for Serviceaide
Statement rows, ratios, five-year trends and downloadable financials of the group companies require an active premium plan.
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Investments & Acquisitions by Serviceaide
Serviceaide has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include SunView Software and Wendia.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
AI-powered platforms for IT change request management are offered. | sunviewsoftware.com | Tampa, United States | 2003 | Aug 2021 | •••• | |
Cloud-based IT service management software is provided for operational needs. | wendia.com | Wiedlisbach, Switzerland | 1990 | Nov 2020 | •••• |
Complete acquisition details for Serviceaide
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Timeline of Serviceaide
5 dated milestones of Serviceaide across 5 years, from founding to its latest funding, stage changes and deals.
- Founded Serviceaide is founded.
- Funding First funding round of $12.0M.
- Acquisition Acquires Wendia.
- Acquisition Acquires SunView Software.
- Funding Latest funding round, Series B,.
Competitors of Serviceaide
Serviceaide has 3 listed competitors in our database, 3 of them funded. They include Dialpad, Freshworks and Twilio.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. |
Detailed competitors of Serviceaide
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
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Web traffic of Serviceaide
The website of Serviceaide (serviceaide.com) receives about 104.9K visits a month and ranks #381,227 among all websites worldwide, #9,036 in Programming and Developer Software.
- Monthly visits104.9K
▲ 8.4% vs previous month
- Unique visitors11.8K
per month
- Global rank#381,227
among all websites
- Category rank#9,036
Computers Electronics and Technology · Programming and Developer Software
- Bounce rate34%
- Pages per visit3.7
- Average visit6 min 19 sec
- DevicesDesktop 88% · Mobile 12%
Websites whose visitors overlap most with Serviceaide. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
natcorpbr.com.br | natcorpbr.com.br | 100% | #253,972 | – | |
msaffirio.com | msaffirio.com | 96% | #12,424,979 | – | |
| vivantio.com | 93% | 238.7K | #130,029 | View details | |
inforges.es | inforges.es | 89% | #272,877 | – | |
| jellyfish.co | 87% | 131.1K | #294,837 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 20 similar websites and full traffic analytics for Serviceaide
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- 20 similar websites
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Top companies in Chatbots
3 companies that operate in the same segment as Serviceaide (Chatbots) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
Sierra is focused on enhancing customer experiences through AI technology. | 2023 | San Francisco, California, United States | USD 1.59 B | 1,107 |
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Related news about Serviceaide
Complete news archive for Serviceaide
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Frequently Asked Questions about Serviceaide
Serviceaide was founded in 2016.
Serviceaide is headquartered in San Jose, United States. It is registered at San Jose, California, United States.
Wai Wong is the CEO of Serviceaide, as recorded in our data. They have also founded this company.
Serviceaide is a funded company, having raised a total of $12M across 2 funding rounds to date. The company's 1st funding round was a Series A of $12M, raised on Nov 2016.
Serviceaide has 74 employees.
The primary company behind Serviceaide, Serviceaide Service Management Private Limited, reported revenue of ₹20.54 Cr for FY 2026, up 26% year on year.
Serviceaide was founded in 2016 in San Jose, United States, focusing on the technology sector. AI and cloud-based virtual agents are developed for customer support, including chatbots tailored to asset management, tracking, change management, help desk, and incident management. These solutions are supported on desktop and mobile devices, with scalability to adjust features based on organizational needs. A free trial is offered, followed by purchase options for ongoing use.
Serviceaide's top competitors include Twilio, Freshworks and Dialpad.
Serviceaide offers DSM, Luma AI, AISM, and POB.
Serviceaide has made 2 acquisitions, including SunView Software, and Wendia.
Serviceaide has 2 investors. Key investors include Decathlon Capital Partners, and Arrowroot Capital Management.
Serviceaide operates through Serviceaide Service Management Private Limited.