About Serviceaide
Serviceaide is a company based in San Jose (United States) founded in 2016 by Bill Guinn and Wai Wong. Serviceaide has raised $12 million across 2 funding rounds from investors including Decathlon Capital Partners and Arrowroot Capital Management. The company has 27 employees as of April 08, 2024. Serviceaide has completed 2 acquisitions, including SunView Software and Wendia. Serviceaide offers products and services including DSM, Luma AI, AISM, and POB. Serviceaide operates in a competitive market with competitors including Dialpad, Freshworks, Twilio, Sprinklr and Observe.AI, among others.
- Headquarter San Jose, United States
- Employees 27 as on 08 Apr, 2024
- Founders Bill Guinn, Wai Wong
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Sectors
Technology
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Email
Locked
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Phone
Locked
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Website
Locked
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Social
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- Legal Name Serviceaide Service Management Private Limited
- Date of Incorporation 09 Jan, 2017
- Jurisdiction Serilingampally, Telangana, India
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Annual Revenue
$1.89 M (USD)3.35as on Mar 31, 2023
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Net Profit
$189.71 K (USD)-5.15as on Mar 31, 2023
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EBITDA
$413.33 K (USD)-8.08as on Mar 31, 2023
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Total Equity Funding
$12 M (USD)
in 2 rounds
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Latest Funding Round
Not available
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Investors
Decathlon Capital Partners
& 1 more
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Employee Count
27
as on Apr 08, 2024
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Investments & Acquisitions
SunView Software
& 1 more
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Products & Services of Serviceaide
Serviceaide offers a comprehensive portfolio of products and services, including DSM, Luma AI, AISM, and POB.
Handles incidents, changes, and requests for IT services efficiently.
Empowers workforce with intelligent automation and insightful analytics.
Unifies service delivery across units with AI-driven optimization.
Streamlines operations and enhances productivity through automation features.
People of Serviceaide
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Funding Insights of Serviceaide
Serviceaide has successfully raised a total of $12M across 2 strategic funding rounds. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in Serviceaide
Serviceaide has secured backing from 2 investors, including venture fund investors. Prominent investors backing the company include Decathlon Capital Partners and Arrowroot Capital Management.
| Investor | Description | Founded Year | Domain | Location |
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Private debt funds focused on direct lending, and revenue-based financing
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Buyout focused private equity firm for software companies
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Investor details for Serviceaide
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Investments & Acquisitions by Serviceaide
Serviceaide has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include SunView Software and Wendia.
Investment portfolio details for Serviceaide
Portfolio company identities, transaction dates, round details, and investment values require an active premium plan.
- Portfolio identities
- Transaction dates
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- Investment values
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| Company Name | Description | Domain | Location | Founded Year | Amount |
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AI-powered platforms for IT change request management are offered.
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Cloud-based IT service management software is provided for operational needs.
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Complete acquisition details for Serviceaide
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- Transaction dates
- Acquired stakes
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- Domains and locations
Verified entity values are shown only after access is granted.
Financial Statements - Serviceaide
Detailed financials for Serviceaide
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- Profit trends
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Serviceaide Comparisons
Peer comparison for Serviceaide
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Competitors of Serviceaide
Serviceaide operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Freshworks, Twilio, Sprinklr and Observe.AI, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based customer experience management software is provided for brands.
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AI-powered conversation intelligence and automation are provided for contact centers.
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IT service and asset management is enabled with mApps integration.
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Detailed competitors of Serviceaide
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Latest news on Serviceaide
Complete news archive for Serviceaide
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Frequently Asked Questions about Serviceaide
Serviceaide was founded in 2016.
Serviceaide is headquartered in San Jose, United States. It is registered at San Jose, California, United States.
Wai Wong is the current CEO of Serviceaide. They have also founded this company.
Serviceaide is a funded company, having raised a total of $12M across 2 funding rounds to date.
As of Apr 08, 2024, the latest employee count at Serviceaide is 27.
Annual revenue of Serviceaide is $1.89M as on Mar 31, 2023.
Serviceaide was founded in 2016 in San Jose, United States, focusing on the technology sector. AI and cloud-based virtual agents are developed for customer support, including chatbots tailored to asset management, tracking, change management, help desk, and incident management. These solutions are supported on desktop and mobile devices, with scalability to adjust features based on organizational needs. A free trial is offered, followed by purchase options for ongoing use.
Serviceaide's top competitors include Twilio, Freshworks and Dialpad.
Serviceaide offers DSM, Luma AI, AISM, and POB.
Serviceaide has made 2 acquisitions, including SunView Software, and Wendia.
Serviceaide has 2 investors. Key investors include Decathlon Capital Partners, and Arrowroot Capital Management.