About SMG
SMG is a company based in Kansas City (United States) founded in 1991 by Bill Fromm and Andy Fromm was acquired by Ridgemont Equity partners in October 2017. It operates as a SaaS (Software-as-a-Service) and Professional Services. The company has 299 employees as of December 31, 2022. SMG has completed 2 acquisitions, including Bulbshare and Locately. SMG offers products and services including Unified Experience Management Platform, Ignite AI Platform, and Customer Collaboration Platform. SMG operates in a competitive market with competitors including Sprinklr, ActiveCampaign, Verint, Zendesk and ASAPP, among others.
- Headquarter Kansas City, United States
- Employees 299 as on 31 Dec, 2022
- Founders Bill Fromm, Andy Fromm
-
Sectors
Technology
-
Email
Locked
-
Phone
Locked
-
Website
Locked
-
Social
Locked
- Legal Name Service Management Group (Smg)
-
Annual Revenue
Not available
-
Net Profit
Not available
-
EBITDA
Not available
-
Latest Funding Round
Not available
-
Investors
Brentwood Associates
& 2 more
-
Employee Count
299
as on Dec 31, 2022
-
Investments & Acquisitions
Bulbshare
& 1 more
-
Acquired by
Ridgemont Equity partners
(Oct 24, 2017)
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of SMG
SMG offers a comprehensive portfolio of products and services, including Unified Experience Management Platform, Ignite AI Platform, and Customer Collaboration Platform.
Platform for managing brand, customer, employee experiences effectively.
AI-driven platform for real-time experience management insights.
Tool for co-creating experiences with customer input directly.
People of SMG
Unlock access to complete
Leadership Team
19 people
Senior Team
19 people
Software Development Team
17 people
Product Management Team
8 people
Sales and Marketing
6 people
Client Team
5 people
Support Team
5 people
Data Analysis and Operations Team
4 people
Unlock access to complete
Funding Insights of SMG
Investors in SMG
SMG has secured backing from 3 investors, including venture fund and institutional investors. Prominent investors backing the company include Brentwood Associates, HUD Exchange and Ridgemont Equity partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Brentwood Associates is engaged in growth-oriented private equity investments.
|
Locked | Locked | Locked | |
|
Mid-market companies are invested in by this private equity firm.
|
Locked | Locked | Locked | |
|
Resources and assistance are provided to HUD's community partners.
|
Locked | Locked | Locked |
Investor details for SMG
Investor domains, locations, round participation, and complete history require an active premium plan.
- Investor domains
- Investor locations
- Funding rounds
- Participation history
Verified entity values are shown only after access is granted.
Investments & Acquisitions by SMG
SMG has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Bulbshare and Locately.
Investment portfolio details for SMG
Portfolio company identities, transaction dates, round details, and investment values require an active premium plan.
- Portfolio identities
- Transaction dates
- Round details
- Investment values
Verified entity values are shown only after access is granted.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Content is co-created via mobile app community platform.
|
Locked | Locked | 2017 | Locked | |
|
Location-based consumer surveys are conducted using mobile GPS data.
|
Locked | Locked | 2008 | Locked |
Complete acquisition details for SMG
Transaction dates, acquired stakes, disclosed values, domains, and locations require an active premium plan.
- Transaction dates
- Acquired stakes
- Disclosed values
- Domains and locations
Verified entity values are shown only after access is granted.
Financial Statements - SMG
Detailed financials for SMG
Historical revenue, profit, statement rows, ratios, and trend charts require an active premium plan.
- Historical revenue
- Profit trends
- Statement rows
- Financial ratios
Verified entity values are shown only after access is granted.
Smg Comparisons
Peer comparison for SMG
Named peer metrics, headcount, funding, location, and side-by-side benchmarks require an active premium plan.
- Named peers
- Headcount comparison
- Funding comparison
- Operating benchmarks
Verified entity values are shown only after access is granted.
Competitors of SMG
SMG operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Sprinklr, ActiveCampaign, Verint, Zendesk and ASAPP, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| Locked | Locked | Locked |
Cloud-based customer experience management software is provided for brands.
|
|
| Locked | Locked | Locked |
Sales, CRM, and email marketing automation software is provided.
|
|
| Locked | Locked | Locked |
AI-powered customer experience automation solutions are provided by Verint.
|
|
| Locked | Locked | Locked |
Cloud-based customer service platform is offered for business engagement.
|
|
| Locked | Locked | Locked |
AI-based customer experience solutions for service agents are provided.
|
|
| Locked | Locked | Locked |
Cloud-based reputation management solutions are offered for hospitality industries.
|
Detailed competitors of SMG
Competitor domains, locations, full profiles, and operating metrics require an active premium plan.
- Domains and locations
- Full company profiles
- Operating metrics
- Competitive positioning
Verified entity values are shown only after access is granted.
Latest news on Smg
Complete news archive for SMG
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Frequently Asked Questions about SMG
SMG was founded in 1991 and raised its 1st funding round 14 years after it was founded.
SMG is headquartered in Kansas City, United States. It is registered at Kansas City, Missouri, United States.
As of Dec 31, 2022, the latest employee count at SMG is 299.
SMG is engaged in providing unified experience management solutions across brand, customer, and employee interactions. Services are offered to industries such as restaurant, retail, consumer packaged goods, consumer services, and hospitality. The companys approach is supported by platforms like Ignite, an AI-native tool, which delivers real-time insights and strategic recommendations. Customer feedback is integrated from the design phase to optimize interactions and drive business growth. Consulting and expert insights are also provided to enhance experience management strategies for complex businesses.
SMG's top competitors include Zendesk, ActiveCampaign and Verint.
SMG offers Unified Experience Management Platform, Ignite AI Platform, and Customer Collaboration Platform.
SMG has 3 investors. Key investors include Brentwood Associates, HUD Exchange, and Ridgemont Equity partners.