About SupportLogic
SupportLogic is a company based in San Jose (United States) founded in 2016 by Krishna Raj Raja.. SupportLogic has raised $50 million across 3 funding rounds from investors including Canadian Imperial Bank of Commerce, WestBridge Capital and General Catalyst. SupportLogic has completed 2 acquisitions, including Emtropy Labs and xFind. SupportLogic offers products and services including Cognitive AI Cloud, AI Analytics, Knowledge Agent, Escalation Agent, and Sentiment Agent. SupportLogic operates in a competitive market with competitors including LivePerson, Kore.ai, Aisera, ASAPP and EliseAI, among others.
- Headquarter San Jose, United States
- Founders Krishna Raj Raja
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Sectors
Technology
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Email
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Phone
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Website
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Social
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$50 M (USD)
in 3 rounds
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Latest Funding Round
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Investors
Canadian Imperial Bank of Commerce
& 4 more
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Employee Count
Employee Count
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Investments & Acquisitions
Emtropy Labs
& 1 more
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Products & Services of SupportLogic
SupportLogic offers a comprehensive portfolio of products and services, including Cognitive AI Cloud, AI Analytics, Knowledge Agent, Escalation Agent, and Sentiment Agent. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Integrates AI for harmonizing customer experience data and insights.
Extracts sentiment and trends from customer interactions.
Provides predictive answers to resolve issues quickly.
Manages and reduces customer escalations effectively.
Analyzes customer sentiment without traditional surveys.
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Funding Insights of SupportLogic
SupportLogic has successfully raised a total of $50M across 3 strategic funding rounds. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 3
- Last Round Last Round
- First Round First Round
- Investors Count 5
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov, 2022 | Amount | Debt – Conventional - SupportLogic | Valuation |
investors |
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| Oct, 2021 | Amount | Series B - SupportLogic | Valuation | WestBridge Capital , General Catalyst | |
| Aug, 2020 | Amount | Series A - SupportLogic | Valuation |
investors |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in SupportLogic
SupportLogic has secured backing from 5 investors, including institutional and venture fund investors. Prominent investors backing the company include Canadian Imperial Bank of Commerce, WestBridge Capital and General Catalyst. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Investment firm focusing on purpose-driven capital for Indian entrepreneurs in sectors like financial services and technology.
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Founded Year | Domain | Location | |
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Investment and transformation services for entrepreneurs in technology and finance sectors.
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Founded Year | Domain | Location | |
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Early-stage venture capital investments in AI, healthcare, and enterprise technologies.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by SupportLogic
SupportLogic has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Emtropy Labs and xFind. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Virtual agent solutions are offered for customer support teams.
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2018 | ||||
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Employee and customer feedback is managed via AI-powered tools.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - SupportLogic
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Supportlogic Comparisons
Competitors of SupportLogic
SupportLogic operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as LivePerson, Kore.ai, Aisera, ASAPP and EliseAI, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Conversational AI platform is provided for digital customer experiences.
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| domain | founded_year | HQ Location |
Conversational and generative AI platforms are provided for businesses.
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| domain | founded_year | HQ Location |
AI agent platform for enterprise task automation is provided.
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| domain | founded_year | HQ Location |
AI-based customer experience solutions for service agents are provided.
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| domain | founded_year | HQ Location |
Conversational AI platforms are provided for housing and healthcare automation.
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| domain | founded_year | HQ Location |
AI-driven chatbots are utilized for business customer interactions and sales.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Supportlogic
Frequently Asked Questions about SupportLogic
When was SupportLogic founded?
SupportLogic was founded in 2016 and raised its 1st funding round 4 years after it was founded.
Where is SupportLogic located?
SupportLogic is headquartered in San Jose, United States. It is registered at San Jose, California, United States.
Who is the current CEO of SupportLogic?
Krishna Raj Raja is the current CEO of SupportLogic. They have also founded this company.
Is SupportLogic a funded company?
SupportLogic is a funded company, having raised a total of $50M across 3 funding rounds to date.
What does SupportLogic do?
Provider of predictive analytic tools for analyzing customer health and retention. The platform offers solutions that help businesses in extracting the customer intents using NLP and AI technologies that enables experience optimizations. It works by predicting and preventing customer escalations, routing cases, preventing churns, etc. KPIs provide real time updates.
Who are the top competitors of SupportLogic?
SupportLogic's top competitors include LivePerson, ASAPP and EliseAI.
What products or services does SupportLogic offer?
SupportLogic offers Cognitive AI Cloud, AI Analytics, Knowledge Agent, Escalation Agent, and Sentiment Agent.
How many acquisitions has SupportLogic made?
SupportLogic has made 2 acquisitions, including Emtropy Labs, and xFind.
Who are SupportLogic's investors?
SupportLogic has 5 investors. Key investors include Canadian Imperial Bank of Commerce, WestBridge Capital, General Catalyst, Sierra Ventures, and Emergent Ventures.