About SupportLogic
SupportLogic is a company based in San Jose (United States) founded in 2016 by Krishna Raj Raja. SupportLogic has raised $50 million across 3 funding rounds from investors including Canadian Imperial Bank of Commerce, WestBridge Capital and General Catalyst. SupportLogic has completed 2 acquisitions, including Emtropy Labs and xFind. SupportLogic offers products and services including Cognitive AI Cloud, AI Analytics, Knowledge Agent, Escalation Agent, and Sentiment Agent. SupportLogic operates in a competitive market with competitors including LivePerson, Kore.ai, Aisera, ASAPP and EliseAI, among others.
- Total Equity Funding$50M (USD)
in 3 rounds
- InvestorsCanadian Imperial Bank of Commerce
& 4 more
- Investments & AcquisitionsEmtropy Labs
& 1 more
Products & Services of SupportLogic
SupportLogic offers a comprehensive portfolio of products and services, including Cognitive AI Cloud, AI Analytics, Knowledge Agent, Escalation Agent, and Sentiment Agent.
Integrates AI for harmonizing customer experience data and insights.
Extracts sentiment and trends from customer interactions.
Provides predictive answers to resolve issues quickly.
Manages and reduces customer escalations effectively.
Analyzes customer sentiment without traditional surveys.
Apps and channels of SupportLogic
its YouTube channel SupportLogic has 4.16K subscribers and 30 videos.
Videos from SupportLogic
The most watched videos on SupportLogic's YouTube channel, SupportLogic (4.16K subscribers). Click a video to play it here.
More on SupportLogic.
Funding Insights of SupportLogic
SupportLogic has successfully raised a total of $50M across 3 strategic funding rounds. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $50M
- Total Rounds 3
- Investors Count 5
All 3 funding rounds of SupportLogic with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov 2022 | – | Debt – Conventional | – | – | |
| Oct 2021 | $50M | Series B | – | WestBridge Capital, General Catalyst | |
| Aug 2020 | – | Series A | – | – | – |
5 investors in total: 5 institutional.
Investors in SupportLogic
SupportLogic has secured backing from 5 investors, including institutional and venture fund investors. Prominent investors backing the company include Canadian Imperial Bank of Commerce, WestBridge Capital and General Catalyst.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Investment firm focusing on purpose-driven capital for Indian entrepreneurs in sectors like financial services and technology. | 2000 | westbridgecap.com | Quatre Bornes, Mauritius | |
Investment and transformation services for entrepreneurs in technology and finance sectors. | – | generalcatalyst.com | - | |
Early-stage venture capital investments in AI, healthcare, and enterprise technologies. | – | sierraventures.com | - | |
Seed-stage venture capital focused on enterprise AI, intelligent software, and cloud technologies. | – | emergent.vc | - | |
Commercial banking services are provided to individuals and businesses. | 1867 | cibc.com | Toronto, Canada |
Investor details for SupportLogic
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of SupportLogic
20 people are tracked at SupportLogic (12 in leadership, 8 in team).
| Name | Role | Group |
|---|---|---|
Krishna Raj Raja | Founder & CEO | Leadership |
Joe Andrews | Chief Marketing Officer | Leadership |
Erik Aberg | Vice President Of Revenue | Leadership |
Marintia Saavedra | Growth Strategist & Executive Partner | Leadership |
Karan Sood | Chief Product Officer | Leadership |
Thomas Evans | Sr. Director, Client Development | Leadership |
Tali Bartal | Director Of Product Management | Leadership |
Regina Brown | Director Of Growth Marketing | Leadership |
Melanie Daniels | Account Director | Leadership |
Krithika Manohar | Senior Director Of Product Management | Leadership |
Ks Uthayya | Director Of Product Management | Leadership |
Judith Platz | Chief Customer Officer | Leadership |
Sam Wade | Business Development Operations Lead | Team |
Alex L | Sr. Account Executive | Team |
Krista Hanaike-Wynne | People Operations Manager | Team |
Samir Rajguru | Product Architect | Team |
Jaclyn Shaw | Digital Marketing Consultant | Team |
Greg Johnson | Revenue Operations Manager | Team |
Sujit Sagar | Product Architect | Team |
Kouwende Cann | Enterprise Account Executive | Team |
Complete people profiles for SupportLogic
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Investments & Acquisitions by SupportLogic
SupportLogic has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Emtropy Labs and xFind.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Virtual agent solutions are offered for customer support teams. | xfind.ai | Ariel, Israel | 2018 | Aug 2024 | •••• | |
Employee and customer feedback is managed via AI-powered tools. | emtropylabs.com | Burlington, United States | 2016 | Jan 2023 | •••• |
Complete acquisition details for SupportLogic
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of SupportLogic
5 dated milestones of SupportLogic across 8 years, from founding to its latest funding, stage changes and deals.
- Founded SupportLogic is founded.
- Funding First funding round.
- Funding Latest funding round, Debt – Conventional,.
- Acquisition Acquires Emtropy Labs.
- Acquisition Acquires xFind.
Competitors of SupportLogic
SupportLogic operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as LivePerson, Kore.ai, Aisera, ASAPP and EliseAI, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| liveperson.com | 1995 | New York, United States | – | 809 | Conversational AI platform is provided for digital customer experiences. | |
| kore.ai | 2013 | Orlando, United States | $234.28M | – | Conversational and generative AI platforms are provided for businesses. | |
| aisera.com | 2017 | Santa Clara, United States | $150M | – | AI agent platform for enterprise task automation is provided. | |
| asapp.com | 2014 | New York, United States | $312.57M | 183 | AI-based customer experience solutions for service agents are provided. | |
| eliseai.com | 2021 | New York, United States | $383.5M | 147 | Conversational AI platforms are provided for housing and healthcare automation. | |
| haptik.ai | 2013 | New York, United States | $12.2M | 223 | AI-driven chatbots are utilized for business customer interactions and sales. | |
| poly.ai | 2017 | London, United Kingdom | $118.5M | 42 | Conversational AI voice assistants are developed for enterprise customer service. | |
| d-id.com | 2017 | Tel Aviv, Israel | $47.62M | – | Provider of cloud and AI based platform offering customized videos featuring talking avatars |
Detailed competitors of SupportLogic
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of SupportLogic
The website of SupportLogic (supportlogic.com) receives about 8.2K visits a month.
- Monthly visits8.2K
▼ 6.6% vs previous month
Websites whose visitors overlap most with SupportLogic. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| advictoriamsolutions.com | 100% | – | #4,874,206 | View details | |
helpdesk.com | helpdesk.com | 81% | – | #65,139 | – |
birdie.so | birdie.so | 66% | – | #657,400 | – |
| gettalkative.com | 49% | 55.4K | #816,463 | View details | |
| onilab.com | 49% | 39K | #788,739 | View details |
Latest news on Supportlogic
Complete news archive for SupportLogic
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to SupportLogic
10 companies that operate in the same segment as SupportLogic (Chatbots), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
AI-based conversational solutions are provided for user interactions and learning. | 2021 | Menlo Park, California, United States | USD 193 M | – | – | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Cloud and AI-based chatbots for personal finance management are offered. | 2015 | London, England, United Kingdom | USD 175.49 M | – | – | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 | |
Conversational AI platform is provided for digital customer experiences. | 1995 | New York, New York, United States | – | USD 312.47 M | 928 | |
Cloud based platform for employee communication | 2016 | Mountain View, California, United States | USD 305 M | USD 2.49 M | 57 | |
AI-powered conversation intelligence and automation are provided for contact centers. | 2017 | Redwood City, California, United States | USD 213.35 M | USD 10.89 M | 145 |
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Frequently Asked Questions about SupportLogic
SupportLogic was founded in 2016 and raised its 1st funding round 4 years after it was founded.
SupportLogic is headquartered in San Jose, United States. It is registered at San Jose, California, United States.
Krishna Raj Raja is the current CEO of SupportLogic. They have also founded this company.
SupportLogic is a funded company, having raised a total of $50M across 3 funding rounds to date.
Provider of predictive analytic tools for analyzing customer health and retention. The platform offers solutions that help businesses in extracting the customer intents using NLP and AI technologies that enables experience optimizations. It works by predicting and preventing customer escalations, routing cases, preventing churns, etc. KPIs provide real time updates.
SupportLogic's top competitors include LivePerson, ASAPP and EliseAI.
SupportLogic offers Cognitive AI Cloud, AI Analytics, Knowledge Agent, Escalation Agent, and Sentiment Agent.
SupportLogic has made 2 acquisitions, including Emtropy Labs, and xFind.
SupportLogic has 5 investors. Key investors include Canadian Imperial Bank of Commerce, WestBridge Capital, General Catalyst, Sierra Ventures, and Emergent Ventures.