About SupportLogic
SupportLogic is a company based in San Jose (United States) founded in 2016 by Krishna Raj Raja. SupportLogic has raised $50 million across 3 funding rounds from investors including Canadian Imperial Bank of Commerce, WestBridge Capital and General Catalyst. SupportLogic has completed 2 acquisitions, including Emtropy Labs and xFind. SupportLogic offers products and services including Cognitive AI Cloud, AI Analytics, Knowledge Agent, Escalation Agent, and Sentiment Agent. SupportLogic operates in a competitive market with competitors including LivePerson, Kore.ai, Aisera, ASAPP and EliseAI, among others.
- Headquarter San Jose, United States
- Founders Krishna Raj Raja
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Sectors
Technology
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Email
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Phone
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Website
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Social
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$50 M (USD)
in 3 rounds
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Latest Funding Round
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Investors
Canadian Imperial Bank of Commerce
& 4 more
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Employee Count
Employee Count
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Investments & Acquisitions
Emtropy Labs
& 1 more
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Products & Services of SupportLogic
SupportLogic offers a comprehensive portfolio of products and services, including Cognitive AI Cloud, AI Analytics, Knowledge Agent, Escalation Agent, and Sentiment Agent.
Integrates AI for harmonizing customer experience data and insights.
Extracts sentiment and trends from customer interactions.
Provides predictive answers to resolve issues quickly.
Manages and reduces customer escalations effectively.
Analyzes customer sentiment without traditional surveys.
People of SupportLogic
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Funding Insights of SupportLogic
SupportLogic has successfully raised a total of $50M across 3 strategic funding rounds. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 3
- Last Round Last Round
- First Round First Round
- Investors Count 5
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov, 2022 | Amount | Debt – Conventional - SupportLogic | Valuation |
investors |
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| Oct, 2021 | Amount | Series B - SupportLogic | Valuation | WestBridge Capital , General Catalyst | |
| Aug, 2020 | Amount | Series A - SupportLogic | Valuation |
investors |
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Investors in SupportLogic
SupportLogic has secured backing from 5 investors, including institutional and venture fund investors. Prominent investors backing the company include Canadian Imperial Bank of Commerce, WestBridge Capital and General Catalyst.
| Investor | Description | Founded Year | Domain | Location |
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Investment firm focusing on purpose-driven capital for Indian entrepreneurs in sectors like financial services and technology.
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Founded Year | Domain | Location | |
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Investment and transformation services for entrepreneurs in technology and finance sectors.
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Founded Year | Domain | Location | |
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Early-stage venture capital investments in AI, healthcare, and enterprise technologies.
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Founded Year | Domain | Location |
Investments & Acquisitions by SupportLogic
SupportLogic has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Emtropy Labs and xFind.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Virtual agent solutions are offered for customer support teams.
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2018 | ||||
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Employee and customer feedback is managed via AI-powered tools.
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2016 |
Financial Statements - SupportLogic
Supportlogic Comparisons
Competitors of SupportLogic
SupportLogic operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as LivePerson, Kore.ai, Aisera, ASAPP and EliseAI, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Conversational AI platform is provided for digital customer experiences.
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| domain | founded_year | HQ Location |
Conversational and generative AI platforms are provided for businesses.
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| domain | founded_year | HQ Location |
AI agent platform for enterprise task automation is provided.
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| domain | founded_year | HQ Location |
AI-based customer experience solutions for service agents are provided.
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| domain | founded_year | HQ Location |
Conversational AI platforms are provided for housing and healthcare automation.
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| domain | founded_year | HQ Location |
AI-driven chatbots are utilized for business customer interactions and sales.
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Frequently Asked Questions about SupportLogic
SupportLogic was founded in 2016 and raised its 1st funding round 4 years after it was founded.
SupportLogic is headquartered in San Jose, United States. It is registered at San Jose, California, United States.
Krishna Raj Raja is the current CEO of SupportLogic. They have also founded this company.
SupportLogic is a funded company, having raised a total of $50M across 3 funding rounds to date.
Provider of predictive analytic tools for analyzing customer health and retention. The platform offers solutions that help businesses in extracting the customer intents using NLP and AI technologies that enables experience optimizations. It works by predicting and preventing customer escalations, routing cases, preventing churns, etc. KPIs provide real time updates.
SupportLogic's top competitors include LivePerson, ASAPP and EliseAI.
SupportLogic offers Cognitive AI Cloud, AI Analytics, Knowledge Agent, Escalation Agent, and Sentiment Agent.
SupportLogic has made 2 acquisitions, including Emtropy Labs, and xFind.
SupportLogic has 5 investors. Key investors include Canadian Imperial Bank of Commerce, WestBridge Capital, General Catalyst, Sierra Ventures, and Emergent Ventures.