About Chatdesk
Chatdesk is a company based in Vernon Hills (United States) founded in 2016 by Aneto Okonkwo and Andrew Olaleye.. Chatdesk has raised $9 million across 2 funding rounds from investors including Cultivation Capital, Harlem Capital and Serena Ventures. The company has 17 employees as of December 31, 2024. Chatdesk offers products and services including Outsourced Customer Support, Voice of Customer Analysis, and Call Deflection. Chatdesk operates in a competitive market with competitors including Dialpad, Genesys, ActiveCampaign, Zendesk and Freshworks, among others.
- Headquarter Vernon Hills, United States
- Employees 17 as on 31 Dec, 2024
- Founders Aneto Okonkwo, Andrew Olaleye
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Sectors
Technology
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Email
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Phone
*********
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Website
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Social
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- Legal Name Chatdesk Inc
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$9 M (USD)
in 2 rounds
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Latest Funding Round
$7 M (USD), Series A
Jan 18, 2022
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Investors
Cultivation Capital
& 9 more
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Employee Count
17
as on Dec 31, 2024
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Products & Services of Chatdesk
Chatdesk offers a comprehensive portfolio of products and services, including Outsourced Customer Support, Voice of Customer Analysis, and Call Deflection. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Provides 24/7 assistance for ecommerce brands to handle inquiries.
Analyzes feedback from customer interactions across channels.
Redirects calls to self-service options to reduce support volume.
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Funding Insights of Chatdesk
Chatdesk has successfully raised a total of $9M across 2 strategic funding rounds. The most recent funding activity was a Series A round of $7 million completed in January 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 2
- Last Round Series A — $7.0M
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First Round
First Round
(21 Dec 2017)
- Investors Count 10
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan, 2022 | Amount | Series A - Chatdesk | Valuation | Cultivation Capital | |
| Dec, 2017 | Amount | Seed - Chatdesk | Valuation |
investors |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Chatdesk
Chatdesk has secured backing from 10 investors, including venture fund and angel investors. Prominent investors backing the company include Cultivation Capital, Harlem Capital and Serena Ventures. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Early-stage tech companies are funded by this venture capital firm.
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Founded Year | Domain | Location | |
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Venture capital investments are provided to diverse startups by Harlem Capital.
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Founded Year | Domain | Location | |
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Investments are made in early-stage startups by Serena Ventures.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Chatdesk
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Chatdesk
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Chatdesk Comparisons
Competitors of Chatdesk
Chatdesk operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, ActiveCampaign, Zendesk and Freshworks, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Sales, CRM, and email marketing automation software is provided.
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| domain | founded_year | HQ Location |
Cloud-based customer service platform is offered for business engagement.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| Company Name | Domain | Founded year | HQ Location | Description |
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Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about Chatdesk
When was Chatdesk founded?
Chatdesk was founded in 2016 and raised its 1st funding round 1 year after it was founded.
Where is Chatdesk located?
Chatdesk is headquartered in Vernon Hills, United States. It is registered at Vernon Hills, Illinois, United States.
Who is the current CEO of Chatdesk?
Aneto Okonkwo is the current CEO of Chatdesk. They have also founded this company.
Is Chatdesk a funded company?
Chatdesk is a funded company, having raised a total of $9M across 2 funding rounds to date. The company's 1st funding round was a Seed of $2M, raised on Dec 21, 2017.
How many employees does Chatdesk have?
As of Dec 31, 2024, the latest employee count at Chatdesk is 17.
What does Chatdesk do?
Chatdesk was founded in 2016 and is headquartered in Vernon Hills, United States. Omnichannel customer support software is offered to businesses, enabling realtime interactions across social media, emails, and chats. AI is utilized for automating service requests and responses, while analytic tools are employed to monitor conversations and performance metrics in the customer service sector.
Who are the top competitors of Chatdesk?
Chatdesk's top competitors include Twilio, Genesys and Freshworks.
What products or services does Chatdesk offer?
Chatdesk offers Outsourced Customer Support, Voice of Customer Analysis, and Call Deflection.
Who are Chatdesk's investors?
Chatdesk has 10 investors. Key investors include Cultivation Capital, Harlem Capital, Serena Ventures, Menlo Ventures, and Manik Gupta.