About FocalScope
FocalScope is a Technology company based in New York (United States) founded in 2005. It offers software for managing customer service through email, voice, chat, and social media channels. It operates on a SaaS and B2B model. Its website focalscope.com draws about 39 thousand monthly visits. FocalScope offers products and services including Email Ticketing, Voice System, Live Chat and Bots, Messaging Platform, and Knowledge Base. Its focus areas include Customer Service, Contact Center, Omnichannel Support and Help Desk. Its competitors include Help Scout, TextExpander and Drag; 3 of its 3 listed competitors have raised funding.
Company details
FocalScope is a help desk and contact center software that facilitates customer interactions across multiple channels, including email, voice, live chat, and social media. It automates workflows, provides dashboards for monitoring, and integrates with other apps for efficient support. Based in Singapore, it serves industries like travel, e-commerce, logistics, and contact centers, helping businesses handle inquiries and improve service delivery. The platform supports cloud or on-premises deployment for global accessibility.
- Headquarters New York, United States
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website focalscope.com
- Social X
Products & Services of FocalScope
FocalScope offers a comprehensive portfolio of products and services, including Email Ticketing, Voice System, Live Chat and Bots, Messaging Platform, and Knowledge Base.
Handles and manages large volumes of email inquiries efficiently.
Provides flexible, scalable calling for customer support interactions.
Enables real-time engagement to boost website conversions.
Supports SMS, WhatsApp, and Facebook for customer communications.
Allows customers to access FAQs and articles independently.
People of FocalScope
1 people are tracked at FocalScope (1 in leadership).
| Name | Role | Group |
|---|---|---|
Vikas Singhania | Founder | Leadership |
Complete people profiles for FocalScope
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Competitors of FocalScope
FocalScope has 3 listed competitors in our database, 3 of them funded. They include Help Scout, TextExpander and Drag.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| helpscout.com | 2011 | Boston, United States | $19.32M | 94 | Customer interaction solution using email and live chat solutions | |
| textexpander.com | 2003 | San Francisco, United States | $41.4M | Text snippets are expanded for customer service productivity. | ||
| dragapp.com | 2017 | San Francisco, United States | $120,000 | Email communications are automated and inboxes organized via helpdesk platform. |
Detailed competitors of FocalScope
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Web traffic of FocalScope
The website of FocalScope (focalscope.com) receives about 39.4K visits a month.
- Monthly visits39.4K
▲ 55.6% vs previous month
Websites whose visitors overlap most with FocalScope. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| groovehq.com | 62% | 335.4K | #77,470 | View details |
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as FocalScope (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Focalscope
Complete news archive for FocalScope
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Frequently Asked Questions about FocalScope
FocalScope was founded in 2005.
FocalScope is headquartered in New York, United States. It is registered at New York, New York, United States.
FocalScope is a help desk and contact center software that facilitates customer interactions across multiple channels, including email, voice, live chat, and social media. It automates workflows, provides dashboards for monitoring, and integrates with other apps for efficient support. Based in Singapore, it serves industries like travel, e-commerce, logistics, and contact centers, helping businesses handle inquiries and improve service delivery. The platform supports cloud or on-premises deployment for global accessibility.
FocalScope's top competitors include Help Scout, Drag and TextExpander.
FocalScope offers Email Ticketing, Voice System, Live Chat and Bots, Messaging Platform, and Knowledge Base.