About Groove
Groove is a Technology company based in Cranston (United States) founded in 2011. Customer support solutions are provided by Groove for businesses. It operates on a SaaS (Software-as-a-Service) model. Groove has raised $1 million across 2 funding rounds from investors including WPBeginner. Its website groovehq.com draws about 335 thousand monthly visits. Groove offers products and services including Groove Help Desk. Its focus areas include Software and Customer Support Software. Its competitors include Dialpad, Genesys and Zendesk; 3 of its 3 listed competitors have raised funding.
Company details
Customer support software is offered by Groove to assist businesses in managing inquiries and issues. Various tools are developed to enhance communication between companies and their clients. Solutions are tailored for small to medium-sized enterprises seeking efficient support systems. The technology sector is primarily served with a focus on improving user experience through digital platforms.
- Headquarters Cranston, United States
- SectorsTechnology
- Website category Finance
- Email••••••••
- Website groovehq.com
- Social LinkedIn X
- Total Equity Funding$1M (USD)
in 2 rounds
- Investors
Products & Services of Groove
Groove offers a comprehensive portfolio of products and services, including Groove Help Desk.
Customer support is streamlined through this help desk tool.
Funding Insights of Groove
Groove has successfully raised a total of $1M across 2 strategic funding rounds. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $1M
- Total Rounds 2
- First Round $1M
(Feb 2012)
- Investors Count 1
All 2 funding rounds of Groove with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan 2024 | Seed | – | WPBeginner | – | |
| Feb 2012 | $1M | Seed | – | – | – |
1 investors in total: 1 institutional.
Investors in Groove
Groove has secured backing from 1 investor. Prominent investors backing the company include WPBeginner.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
| wpbeginner.com |
Investor details for Groove
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Groove
6 people are tracked at Groove (3 in leadership, 3 in team).
| Name | Role | Group |
|---|---|---|
Graham Pitout | Head of Support | Leadership |
Jared Scheel | Head Of Engineering | Leadership |
Alex Turnbull | CEO & Founder | Leadership |
Kevin Rademan | Senior Software Engineer | Team |
Matt Beedle | Senior Developer | Team |
Piotr Klupa | Full Stack Engineer | Team |
Complete people profiles for Groove
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
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Timeline of Groove
3 dated milestones of Groove across 13 years, from founding to its latest funding, stage changes and deals.
- Founded Groove is founded.
- Funding First funding round of $1.0M.
- Funding Latest funding round, Seed,.
Competitors of Groove
Groove has 3 listed competitors in our database, 3 of them funded. They include Dialpad, Genesys and Zendesk.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of Groove
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Groove
The website of Groove (groovehq.com) receives about 335.4K visits a month and ranks #77,470 among all websites worldwide, #4,899 in Finance.
- Monthly visits335.4K
▼ 5.4% vs previous month
- Unique visitors114.3K
per month
- Global rank#77,470
among all websites
- Category rank#4,899
Finance · Finance
- Bounce rate34%
- Pages per visit11.2
- Average visit8 min 18 sec
- DevicesDesktop 53% · Mobile 47%
Websites whose visitors overlap most with Groove. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
owa3.redehost.com.br | owa3.redehost.com.br | 100% | – | ||
| clari.com | 95% | 779.9K | #43,223 | View details | |
| visma.com | 95% | 9.5M | #6,024 | View details | |
| sifted.eu | 95% | 284.8K | #200,662 | View details | |
| focalscope.com | 62% | 39.4K | #478,935 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 16 similar websites and full traffic analytics for Groove
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 16 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Groove (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Groove
Complete news archive for Groove
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Frequently Asked Questions about Groove
Groove was founded in 2011 and raised its 1st funding round 1 year after it was founded.
Groove is headquartered in Cranston, United States. It is registered at Cranston, Rhode Island, United States.
Groove is a funded company, having raised a total of $1M across 2 funding rounds to date. The company's 1st funding round was a Seed of $1M, raised on Feb 2012.
Customer support software is offered by Groove to assist businesses in managing inquiries and issues. Various tools are developed to enhance communication between companies and their clients. Solutions are tailored for small to medium-sized enterprises seeking efficient support systems. The technology sector is primarily served with a focus on improving user experience through digital platforms.
Groove offers Groove Help Desk.
Groove has 1 investor. Key investors include WPBeginner.
The website of Groove receives about 335 thousand visits a month and ranks #77,470 among all websites worldwide.