About Issuetrak
Issuetrak is a company based in Virginia Beach (United States) founded in 1998 by Steve Anderson. It operates as a SaaS, and B2B. Issuetrak offers products and services including Help Desk Software, Issue Hub, and Omnichannel Ticket Submission. Issuetrak operates in a competitive market with competitors including Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others.
- Headquarter Virginia Beach, United States
- Founders Steve Anderson
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Sectors
Technology
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Social
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- Legal Name Issuetrak, Inc.
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Annual Revenue
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Products & Services of Issuetrak
Issuetrak offers a comprehensive portfolio of products and services, including Help Desk Software, Issue Hub, and Omnichannel Ticket Submission. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for managing support tickets and automating processes
Central hub to view, update, and assign support tickets
System for creating tickets via email, webforms, and apps
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Funding Insights of Issuetrak
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investments & Acquisitions by Issuetrak
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Issuetrak
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Issuetrak Comparisons
Competitors of Issuetrak
Issuetrak operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based customer service platform is offered for business engagement.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
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Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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App based platform offering on demand delivery and ride-hailing services
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Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Issuetrak
Frequently Asked Questions about Issuetrak
When was Issuetrak founded?
Issuetrak was founded in 1998.
Where is Issuetrak located?
Issuetrak is headquartered in Virginia Beach, United States. It is registered at Virginia Beach, Virginia, United States.
What does Issuetrak do?
Issuetrak is a software platform that offers tools for submitting and managing support tickets through various channels like email and webforms. It automates issue assignment, provides reporting, and includes features for knowledge base and asset management. The company serves industries such as education, finance, and healthcare, helping businesses streamline operations. Based in Virginia Beach, USA, it caters to organizations of all sizes with cloud or on-premises options.
Who are the top competitors of Issuetrak?
Issuetrak's top competitors include Twilio, Genesys and Freshworks.
What products or services does Issuetrak offer?
Issuetrak offers Help Desk Software, Issue Hub, and Omnichannel Ticket Submission.