About KnoahSoft
KnoahSoft is a Technology company based in Ann Arbor (United States) founded in 2005, and was acquired by Avaya in April 2015. A workforce optimization suite for contact centers is provided. Its chief executive, as recorded, is Ralph Barletta. The company was acqui-hired. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Workforce Optimization. Its competitors include Calabrio, Assembled and OpenSpan; 3 of its 3 listed competitors have raised funding.
Company details
KnoahSoft was founded in 2005 in Ann Arbor, United States, and operates in the contact center software sector. The Harmony WFO platform is utilized for workforce optimization, incorporating applications such as reporting, speech and desktop analytics, coaching, learning modules, quality and performance management, surveying, and workforce scheduling. Agent interactions are captured and analyzed to support performance evaluation, while integrated tools facilitate feedback and targeted training between supervisors and agents.
- Headquarters Ann Arbor, United States
- Stage Acquired
- SectorsTechnology
- Website knoahsoft.com
- Social LinkedIn X Facebook
- Acquired by Avaya (Apr 2015)
Investors in KnoahSoft
KnoahSoft has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Avaya.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Cloud-based unified communication software is delivered for businesses. | 2000 | avaya.com | Durham, United States |
Investor details for KnoahSoft
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People of KnoahSoft
1 people are tracked at KnoahSoft (1 in leadership).
| Name | Role | Group |
|---|---|---|
Ralph Barletta | CEO & President | Leadership |
Complete people profiles for KnoahSoft
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Timeline of KnoahSoft
2 dated milestones of KnoahSoft across 10 years, from founding to its latest funding, stage changes and deals.
- Founded KnoahSoft is founded.
- Exit Acquired by Avaya.
Competitors of KnoahSoft
KnoahSoft has 3 listed competitors in our database, 3 of them funded. They include Calabrio, Assembled and OpenSpan.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| calabrio.com | 2007 | Minneapolis, United States | $9.29M | 447 | Workforce optimization software for contact centers is developed and provided. | |
| assembled.com | 2018 | San Francisco, United States | $70.7M | 71 | Workforce management portal for technology students is developed. | |
| openspan.com | 2005 | Alpharetta, United States | $32M | 117 | Enterprise robotic process automation and workforce intelligence software is developed. |
Detailed competitors of KnoahSoft
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Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as KnoahSoft (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Frequently Asked Questions about KnoahSoft
KnoahSoft was founded in 2005.
KnoahSoft is headquartered in Ann Arbor, United States. It is registered at Ann Arbor, Michigan, United States.
Ralph Barletta is the CEO of KnoahSoft, as recorded in our data.
KnoahSoft was founded in 2005 in Ann Arbor, United States, and operates in the contact center software sector. The Harmony WFO platform is utilized for workforce optimization, incorporating applications such as reporting, speech and desktop analytics, coaching, learning modules, quality and performance management, surveying, and workforce scheduling. Agent interactions are captured and analyzed to support performance evaluation, while integrated tools facilitate feedback and targeted training between supervisors and agents.
KnoahSoft has 1 investor. Key investors include Avaya.
Yes. KnoahSoft was acquired by Avaya in April 2015.