About Latigent
Latigent is a Technology company based in Chicago (United States) founded in 2002, and was acquired by Cisco in September 2007. Web-based business intelligence and analytics reporting solutions for call centers. The company was acqui-hired. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its competitors include Dialpad, Genesys and Freshworks; 3 of its 3 listed competitors have raised funding.
Company details
Latigent was founded in 2002 in Chicago, United States, focusing on business intelligence and performance management for call centers and mid-market sectors. Reporting tools for call center operations are provided, covering voice, web, email, and video customer interactions. Following acquisition by Cisco, the companys team and technologies were integrated into its Customer Contact Business Unit to support enhanced interaction management across U.S. markets.
- Headquarters Chicago, United States
- Stage Acquired
- SectorsTechnology
- Website latigent.com
- Social LinkedIn
- Acquired by Cisco (Sep 2007)
Investors in Latigent
Latigent has secured backing from 1 investor, including institutional investors. Prominent investors backing the company include Cisco.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
AI and saas based cloud security solutions | 1984 | cisco.com | San Jose, United States |
Investor details for Latigent
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- Complete investor list
- Round participation
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Timeline of Latigent
2 dated milestones of Latigent across 5 years, from founding to its latest funding, stage changes and deals.
- Founded Latigent is founded.
- Exit Acquired by Cisco.
Competitors of Latigent
Latigent has 3 listed competitors in our database, 3 of them funded. They include Dialpad, Genesys and Freshworks.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. |
Detailed competitors of Latigent
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- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Latigent
Websites that share an audience with Latigent (latigent.com).
Websites whose visitors overlap most with Latigent. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| orative.com | 100% | View details | |||
| greenfieldnetworks.com | 62% | View details | |||
| ciscozine.com | 60% | #3,155,224 | View details | ||
cair.ru | cair.ru | 60% | – | ||
 ciscogovclub.wordpress.com | ciscogovclub.wordpress.com | 60% | – |
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Latigent (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Frequently Asked Questions about Latigent
Latigent was founded in 2002.
Latigent is headquartered in Chicago, United States. It is registered at Chicago, Illinois, United States.
Latigent was founded in 2002 in Chicago, United States, focusing on business intelligence and performance management for call centers and mid-market sectors. Reporting tools for call center operations are provided, covering voice, web, email, and video customer interactions. Following acquisition by Cisco, the companys team and technologies were integrated into its Customer Contact Business Unit to support enhanced interaction management across U.S. markets.
Latigent's top competitors include Genesys, Freshworks and Dialpad.
Latigent has 1 investor. Key investors include Cisco.
Yes. Latigent was acquired by Cisco in September 2007.