About Platform28
Platform28 is a company based in Atlanta (United States) founded in 2002 by Ian Willoughby. It operates as a SaaS, and B2B. Platform28 offers products and services including Contact Center Software, Intelligent Routing, Omnichannel Communication, and API and Integrations. Platform28 operates in a competitive market with competitors including Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others.
- Headquarter Atlanta, United States
- Founders Ian Willoughby
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Technology
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Social
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Products & Services of Platform28
Platform28 offers a comprehensive portfolio of products and services, including Contact Center Software, Intelligent Routing, Omnichannel Communication, and API and Integrations. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for managing customer interactions across channels efficiently.
Tool that directs calls and queries to appropriate agents quickly.
Enables seamless interactions via voice, chat, and social media.
Facilitates connections with other business applications securely.
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Funding Insights of Platform28
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investments & Acquisitions by Platform28
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Platform28
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Platform28 Comparisons
Competitors of Platform28
Platform28 operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based customer service platform is offered for business engagement.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about Platform28
When was Platform28 founded?
Platform28 was founded in 2002.
Where is Platform28 located?
Platform28 is headquartered in Atlanta, United States. It is registered at Atlanta, Georgia, United States.
What does Platform28 do?
Platform28 delivers a cloud contact center platform designed to improve customer experiences through features like intelligent routing, omnichannel communication, and agent engagement tools. It integrates with various systems to handle voice, chat, email, and social interactions seamlessly. Based in the United States, as indicated by client references and phone details, the company serves organizations such as universities and government entities. Its technology focuses on enhancing agent productivity and ensuring consistent service across channels.
Who are the top competitors of Platform28?
Platform28's top competitors include Twilio, Genesys and Freshworks.
What products or services does Platform28 offer?
Platform28 offers Contact Center Software, Intelligent Routing, Omnichannel Communication, and API and Integrations.