About SmartAction
SmartAction is a company based in El Segundo (United States) founded in 2002 was acquired by Capacity in July 2024. SmartAction has raised $24.93 million across 4 funding rounds from investors including SVB, Capacity and Staley Capital. The company has 38 employees. SmartAction offers products and services including Intelligent Virtual Agents, Agent Assist, Campaigns and Workflows, Conversational AI, and Insights and Analytics. SmartAction operates in a competitive market with competitors including LivePerson, Infobip, ASAPP, Hyro and EliseAI, among others.
- Headquarter El Segundo, United States
- Employees 38
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website smartaction.ai
- Social LinkedIn X Facebook
- Acquired by Capacity (Jul 2024)
- Legal Name Smartaction Llc
Products & Services of SmartAction
SmartAction offers a comprehensive portfolio of products and services, including Intelligent Virtual Agents, Agent Assist, Campaigns and Workflows, Conversational AI, and Insights and Analytics.
Automates customer support across channels for instant resolutions.
Provides real-time AI suggestions to improve agent efficiency.
Streamlines tasks and enhances operational efficiency for teams.
Handles speech recognition and sentiment analysis for better engagement.
Tracks performance to optimize customer interactions and outcomes.
Funding Insights of SmartAction
SmartAction has successfully raised a total of $24.93M across 4 strategic funding rounds. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $24.93M
- Total Rounds 4
- First Round $24.36M
(Jan 2018)
- Investors Count 4
All 4 funding rounds of SmartAction with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May 2023 | – | Seed | – | Staley Capital Management, TVC Capital | |
| Feb 2018 | $576,473 | Private Equity Round | – | – | – |
| Feb 2018 | – | Debt – Conventional | – | – | |
| Jan 2018 | $24.36M | Private Equity Round | – | Staley Capital Management, TVC Capital | – |
5 investors in total: 5 institutional.
Investors in SmartAction
SmartAction has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include SVB, Capacity and Staley Capital.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Staley Capital is involved in unspecified business activities. | – | staleycapital.com | Wellesley, United States | |
Growth equity investments are made in B2B software companies by TVC Capital. | – | tvccapital.com | San Diego, USA | |
ORIX USA is engaged in middle market asset management and lending. | – | orix.com | Dallas, United States | |
Banking services are provided to innovative companies, investors, and individuals. | 1983 | svb.com | Santa Clara, United States | |
AI-based data integration and knowledge management solutions are offered. | 2017 | capacity.com | St. Louis, United States |
Investor details for SmartAction
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of SmartAction
7 people are tracked at SmartAction (3 in leadership, 4 in team); the tracked headcount is 38.
| Name | Role | Group |
|---|---|---|
Ella S. | Director Of Accounting | Leadership |
James Bonello | Vice President of Customer Experience and Innovation | Leadership |
Yoni Oettinger | Vice President of Operations | Leadership |
Svetlana Pomerans, MS, CSM® | Operations / Business Analyst / Splunk Consultant | Team |
Keenan Hathaway | Product Manager | Team |
Angelique Romero | Senior Accounting Manager | Team |
Tonya B. | Senior Implementation Project Manager | Team |
Complete people profiles for SmartAction
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of SmartAction
4 dated milestones of SmartAction across 22 years, from founding to its latest funding, stage changes and deals.
- Founded SmartAction is founded.
- Funding First funding round of $24.4M.
- Funding Latest funding round, Seed,.
- Exit Acquired by Capacity.
Competitors of SmartAction
SmartAction operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as LivePerson, Infobip, ASAPP, Hyro and EliseAI, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| liveperson.com | 1995 | New York, United States | – | 809 | Conversational AI platform is provided for digital customer experiences. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. | |
| asapp.com | 2014 | New York, United States | $312.57M | 183 | AI-based customer experience solutions for service agents are provided. | |
| hyro.ai | 2014 | New York, United States | $114.6M | – | An AI-based conversational platform is provided for healthcare task automation. | |
| eliseai.com | 2021 | New York, United States | $383.5M | 147 | Conversational AI platforms are provided for housing and healthcare automation. | |
| aisera.com | 2017 | Santa Clara, United States | $150M | – | AI agent platform for enterprise task automation is provided. | |
| 11x.ai | 2022 | London, United Kingdom | $76M | 4 | Developer of AI-powered digital workers for sales, RevOps, and go-to-market | |
| supportlogic.com | 2016 | San Jose, United States | $50M | – | Provider of predictive analytic tools for analyzing customer health and retention |
Detailed competitors of SmartAction
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of SmartAction
Websites that share an audience with SmartAction (smartaction.ai).
Websites whose visitors overlap most with SmartAction. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
themomentum.ai | themomentum.ai | 100% | – | #1,136,027 | – |
qwary.com | qwary.com | 86% | – | #1,465,778 | – |
| voxia.ai | 84% | 6.1K | #2,886,254 | View details | |
| chisw.com | 78% | 38.2K | #772,242 | View details | |
| botscrew.com | 78% | 33K | #971,194 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 21 similar websites and full traffic analytics for SmartAction
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 21 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Smartaction
Complete news archive for SmartAction
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to SmartAction
10 companies that operate in the same segment as SmartAction (Chatbots), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
AI-based conversational solutions are provided for user interactions and learning. | 2021 | Menlo Park, California, United States | USD 193 M | – | – | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Cloud and AI-based chatbots for personal finance management are offered. | 2015 | London, England, United Kingdom | USD 175.49 M | – | – | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 | |
Conversational AI platform is provided for digital customer experiences. | 1995 | New York, New York, United States | – | USD 312.47 M | 928 | |
Cloud based platform for employee communication | 2016 | Mountain View, California, United States | USD 305 M | USD 2.49 M | 57 | |
AI-powered conversation intelligence and automation are provided for contact centers. | 2017 | Redwood City, California, United States | USD 213.35 M | USD 10.89 M | 145 |
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Frequently Asked Questions about SmartAction
SmartAction was founded in 2002 and raised its 1st funding round 16 years after it was founded.
SmartAction is headquartered in El Segundo, United States. It is registered at El Segundo, California, United States.
SmartAction is a funded company, having raised a total of $24.93M across 4 funding rounds to date. The company's 1st funding round was a Private Equity Round of $24.36M, raised on Jan 2018.
SmartAction has 38 employees.
SmartAction provides an AI-enabled platform for omnichannel customer service for the call centers. Its OmniBot solution combines voice, text, and chatbot functions to provide intelligent contact center automation for multiple channels. It can handle customer requests across twelve industry verticals for automated assistance such as account authentication, appointments, order delivery status check, conducting surveys, etc. It was recognized by Deloitte as a Tech Fast 500 recipient in 2016. Clients include market leaders like ALDO, Hyundai, Pizza hut, McGraw-Hill, etc.
SmartAction's top competitors include LivePerson, ASAPP and Hyro.
SmartAction offers Intelligent Virtual Agents, Agent Assist, Campaigns and Workflows, Conversational AI, and Insights and Analytics.
SmartAction has 5 investors. Key investors include SVB, Capacity, Staley Capital, TVC Capital, and ORIX USA.
SmartAction operates through Smartaction Llc.
Yes. SmartAction was acquired by Capacity in July 2024.