About Capacity
Capacity is a company based in St. Louis (United States) founded in 2017 by David Karandish and Chris Sims. It operates as a SaaS (Software-as-a-Service) and Managed Services. Capacity has raised $204.68 million across 9 funding rounds from investors including The Mortgage Collaborative, Chicago Atlantic and Toloka. Capacity has completed 11 acquisitions, including Call Criteria, Capacity and CereProc. Capacity offers products and services including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, Conversational AI, and Analytics & Insights. Capacity operates in a competitive market with competitors including Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others.
- Headquarter St. Louis, United States
- Founders David Karandish, Chris Sims
- SectorsTechnology
- Website category Computers Electronics and Technology · Graphics Multimedia and Web Design
- Email••••••••
- Website capacity.com
- Social LinkedIn X Facebook Instagram
- Legal Name Ai Software, Llc
- Total Equity Funding$204.68M (USD)
in 9 rounds
- Latest Funding Round$54M (USD), Series E
Sep 2026
- InvestorsThe Mortgage Collaborative
& 5 more
- Investments & AcquisitionsCall Criteria
& 10 more
Products & Services of Capacity
Capacity offers a comprehensive portfolio of products and services, including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, Conversational AI, and Analytics & Insights.
Automated support across channels for faster customer resolutions.
Real-time AI coaching provided for live agent support.
Tasks automated with workflows for enhanced operational efficiency.
Natural conversations enabled through advanced AI speech recognition.
Performance tracked with insights for optimizing customer interactions.
Apps and channels of Capacity
Capacity publishes 1 mobile app with over 500 downloads.
Funding Insights of Capacity
Capacity has successfully raised a total of $204.68M across 9 strategic funding rounds. The most recent funding activity was a Series E round of $54 million completed in September 2026. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $204.68M
- Total Rounds 9
- Last Round Series E — $54M
- First Round $8.4M
(Jun 2018)
- Investors Count 6
All 9 funding rounds of Capacity with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2026 | $54M | Series E | – | kathy ireland | – |
| Aug 2025 | $42.6M | Series D | – | – | – |
| Aug 2025 | $50M | Debt – Conventional | – | – | |
| Sep 2023 | $26M | Series D | – | – | |
| May 2020 | $38.9M | Series C | – | Rice Park Capital Management | |
| Aug 2019 | $13.2M | Series B | – | – | – |
| Aug 2019 | $13.18M | Series B | – | – | |
| Jun 2018 | $8.4M | Series A | – | – | – |
| Jun 2018 | $8.4M | Series A | – | – | – |
6 investors in total: 6 institutional.
Investors in Capacity
Capacity has secured backing from 6 investors, including venture fund and institutional investors. Prominent investors backing the company include The Mortgage Collaborative, Chicago Atlantic and Toloka.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Provider of an venture capital syndicate that brings together private investors to support fast-growing and scalable startups globally, providing diversified and balanced investment opportunities | – | toloka.vc | Kyiv, Ukraine | |
Growth equity investments are made in B2B software companies by TVC Capital. | – | tvccapital.com | San Diego, USA | |
- | – | riceparkcapital.com | - | |
Mortgage loan services are provided by The Mortgage Collaborative. | 2013 | mortgagecollaborative.com | Solon, United States | |
Working capital and real estate loans are provided to businesses. | 2018 | chicagoatlantic.com | Chicago, United States | |
- | – | kathyireland.com | - |
Investor details for Capacity
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Capacity
42 people are tracked at Capacity (18 in leadership, 24 in team).
| Name | Role | Group |
|---|---|---|
David Karandish | Co-Founder & CEO | Leadership |
Chris Sims | Co-Founder | Leadership |
Nigel Quinnin | Chief Operations Officer | Leadership |
Brian Derickson | Director Of Operations | Leadership |
Mary Cannady | Sr. Director Of Business Operations | Leadership |
Kathryn Zenowitz | Director, PS Support | Leadership |
Karaline Venezia | Chief Revenue Officer | Leadership |
Steve Frederickson | Head Of Product, Answer Engine | Leadership |
Luke Burns | VP Of Platform Success | Leadership |
Marcus Alexander | CFO | Leadership |
Jeremy Burrows | Senior Executive Assistant To Founder & CEO | Leadership |
Tim Yeadon | Chief Operating Officer | Leadership |
Reilly Ahearn | Partner Development Manager | Leadership |
Crystal L. | Senior Director Customer Support | Leadership |
Dana Ivancic | Director, Account Management | Leadership |
Marilyn Cassedy | Director Of Strategic Accounts | Leadership |
Jennifer Fritz | Sr Director Of People Operations | Leadership |
James Cain | Director, Data & Analytics | Leadership |
Julia Dalton | Svp, Product | Team |
Rachael Youngman | Strategic Account Executive | Team |
22 more people are available in the full profile.
Complete people profiles for Capacity
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Investments & Acquisitions by Capacity
Capacity has strategically engaged in corporate development activities, having acquired 11 companies. Notable acquisitions include Call Criteria, Capacity and CereProc.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Chat-based support platform is provided for multi-channel customer interactions. | chattigo.com | Santiago, Chile | 2015 | Aug 2026 | •••• | |
AI-based platform for automating customer support is offered. | lang.ai | Madrid, Spain | 2012 | Apr 2026 | •••• | |
Enterprise knowledge is managed in real-time through AI-based software. | starmind.ai | Switzerland | 2010 | Mar 2026 | •••• | |
AI platform for real-time guidance and conversation analysis in contact centers. | creovai.com | Austin, United States | 2024 | Oct 2025 | •••• | |
AI based quality management and monitoring solutions for call centers | callcriteria.com | Los Angeles, United States | 2013 | Aug 2025 | •••• | |
AI-enabled speech technologies are developed for conversational platforms. | verbio.com | Barcelona, Spain | 0 | Aug 2025 | •••• | |
Capacity is recognized for providing AI-powered enterprise search software. | lucy.ai | Minneapolis, United States | 2015 | Oct 2024 | •••• | |
Synthetic speech solutions are offered for enterprises and developers. | cereproc.com | Edinburgh, United Kingdom | 2005 | Jul 2024 | •••• | |
Provides AI-enabled platform for omnichannel customer service | smartaction.ai | El Segundo, United States | 2002 | Jul 2024 | •••• | |
Speech and voice authentication technologies are provided for verification. | lumenvox.com | San Diego, United States | 0 | Sep 2023 | •••• |
Complete acquisition details for Capacity
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of Capacity
13 dated milestones of Capacity across 9 years, from founding to its latest funding, stage changes and deals.
- Founded Capacity is founded.
- Funding First funding round of $8.4M.
- Acquisition Acquires LumenVox.
- Acquisition Acquires CereProc.
- Acquisition Acquires SmartAction.
- Acquisition Acquires Capacity.
- Acquisition Acquires Verbio Technologies.
- Acquisition Acquires Call Criteria.
- Acquisition Acquires Creovai.
- Acquisition Acquires Star Mind.
- Acquisition Acquires Lang.ai.
- Acquisition Acquires Chattigo.
- Funding Latest funding round, Series E, of $54.0M.
Competitors of Capacity
Capacity operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| gupshup.io | 2004 | San Francisco, United States | $544.34M | 935 | Tools for customer engagement across multiple channels are provided. | |
| verint.com | 1994 | Melville, United States | – | 3,800 | AI-powered customer experience automation solutions are provided by Verint. | |
| liveperson.com | 1995 | New York, United States | – | 809 | Conversational AI platform is provided for digital customer experiences. | |
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| 247.ai | 2000 | San Jose, United States | $22M | – | AI-powered platforms and services for customer experience management are provided. | |
| kustomer.com | 2015 | New York, United States | $263.5M | – | Cloud-based customer service CRM platform |
![[24]7.ai logo](https://img.thecompanycheck.com/b/247_logo.webp){kind=logo}
Detailed competitors of Capacity
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Capacity
The website of Capacity (capacity.com) receives about 133.2K visits a month and ranks #305,158 among all websites worldwide, #3,070 in Graphics Multimedia and Web Design.
- Monthly visits133.2K
▲ 22.7% vs previous month
- Unique visitors36.3K
per month
- Global rank#305,158
among all websites
- Category rank#3,070
Computers Electronics and Technology · Graphics Multimedia and Web Design
- Bounce rate38%
- Pages per visit4.1
- Average visit8 min 08 sec
- DevicesDesktop 62% · Mobile 38%
Websites whose visitors overlap most with Capacity. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
klutch.app | klutch.app | 100% | – | #2,119,878 | – |
ttsopenai.com | ttsopenai.com | 91% | – | #104,876 | – |
text2speech.org | text2speech.org | 88% | – | #221,136 | – |
| ispeech.org | 88% | 27.2K | #992,359 | View details | |
| kommunicate.io | 88% | 119.9K | #213,098 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Capacity
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Capacity
Complete news archive for Capacity
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to Capacity
10 companies that operate in the same segment as Capacity (Chatbots), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
AI-based conversational solutions are provided for user interactions and learning. | 2021 | Menlo Park, California, United States | USD 193 M | – | – | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Cloud and AI-based chatbots for personal finance management are offered. | 2015 | London, England, United Kingdom | USD 175.49 M | – | – | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 | |
Conversational AI platform is provided for digital customer experiences. | 1995 | New York, New York, United States | – | USD 312.47 M | 928 | |
Cloud based platform for employee communication | 2016 | Mountain View, California, United States | USD 305 M | USD 2.49 M | 57 | |
AI-powered conversation intelligence and automation are provided for contact centers. | 2017 | Redwood City, California, United States | USD 213.35 M | USD 10.89 M | 145 |
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Frequently Asked Questions about Capacity
Capacity was founded in 2017 and raised its 1st funding round 1 year after it was founded.
Capacity is headquartered in St. Louis, United States. It is registered at St. Louis, Missouri, United States.
David Karandish is the current CEO of Capacity. They have also founded this company.
Capacity is a funded company, having raised a total of $204.68M across 9 funding rounds to date. The company's 1st funding round was a Series A of $8.4M, raised on Jun 2018.
Capacity is established as a provider of AI-driven support automation platforms. Solutions are offered across various sectors including retail, financial services, healthcare, and contact centers. The platform is designed to automate customer inquiries, enhance agent productivity, and streamline operations through intelligent virtual agents, real-time coaching, and automated workflows. Integration with over 250 tools is supported, ensuring seamless connectivity with existing systems. Enterprise-grade security is maintained to protect sensitive data. Services are extended to improve customer and employee satisfaction while reducing operational costs.
Capacity's top competitors include Twilio, Freshworks and Dialpad.
Capacity offers Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, Conversational AI, and Analytics & Insights.
Capacity has made 11 acquisitions, including Call Criteria, Capacity, and CereProc.
Capacity has 6 investors. Key investors include The Mortgage Collaborative, Chicago Atlantic, Toloka, TVC Capital, and Rice Park Capital Management.
Capacity operates through Ai Software, Llc.
Yes. Capacity publishes Capacity, with over 500 downloads.
The website of Capacity receives about 133 thousand visits a month and ranks #305,158 among all websites worldwide.