About Capacity
Capacity is a company based in St. Louis (United States) founded in 2017 by David Karandish and Chris Sims. It operates as a SaaS (Software-as-a-Service) and Managed Services. Capacity has raised $150.68 million across 8 funding rounds from investors including The Mortgage Collaborative, Chicago Atlantic and Toloka. Capacity has completed 10 acquisitions, including Call Criteria, Capacity and CereProc. Capacity offers products and services including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, Conversational AI, and Analytics & Insights. Capacity operates in a competitive market with competitors including Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others.
- Headquarter St. Louis, United States
- Founders David Karandish, Chris Sims
-
Sectors
Technology
-
Email
***********
-
Phone
*********
-
Website
*********
-
Social
*********
- Legal Name Ai Software, Llc
-
Annual Revenue
-
Net Profit
-
EBITDA
-
Total Equity Funding
$150.68 M (USD)
in 8 rounds
-
Latest Funding Round
$50 M (USD), Debt – Conventional
Aug 07, 2025
-
Investors
The Mortgage Collaborative
& 4 more
-
Employee Count
Employee Count
-
Investments & Acquisitions
Call Criteria
& 9 more
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of Capacity
Capacity offers a comprehensive portfolio of products and services, including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, Conversational AI, and Analytics & Insights.
Automated support across channels for faster customer resolutions.
Real-time AI coaching provided for live agent support.
Tasks automated with workflows for enhanced operational efficiency.
Natural conversations enabled through advanced AI speech recognition.
Performance tracked with insights for optimizing customer interactions.
People of Capacity
Unlock access to complete
Funding Insights of Capacity
Capacity has successfully raised a total of $150.68M across 8 strategic funding rounds. The most recent funding activity was a Debt – Conventional round of $50 million completed in August 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 8
- Last Round Debt – Conventional — $50.0M
-
First Round
First Round
(12 Jun 2018)
- Investors Count 5
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug, 2025 | Amount | Series D - Capacity | Valuation |
investors |
|
| Aug, 2025 | Amount | Debt – Conventional - Capacity | Valuation |
investors |
|
| Sep, 2023 | Amount | Series D - Capacity | Valuation |
investors |
Investors in Capacity
Capacity has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include The Mortgage Collaborative, Chicago Atlantic and Toloka.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Provider of an venture capital syndicate that brings together private investors to support fast-growing and scalable startups globally, providing diversified and balanced investment opportunities
|
Founded Year | Domain | Location | |
|
Growth equity investments are made in B2B software companies by TVC Capital.
|
Founded Year | Domain | Location | |
|
-
|
Founded Year | Domain | Location |
Investments & Acquisitions by Capacity
Capacity has strategically engaged in corporate development activities, having acquired 10 companies. Notable acquisitions include Call Criteria, Capacity and CereProc.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
AI platform for real-time guidance and conversation analysis in contact centers.
|
2024 | ||||
|
Capacity is recognized for providing AI-powered enterprise search software.
|
2015 | ||||
|
Provider of a text and cloud-based customer support chatbot for enterprises
|
2014 |
Financial Statements - Capacity
Capacity Comparisons
Competitors of Capacity
Capacity operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
|
|
| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
|
|
| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
|
|
| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
|
|
| domain | founded_year | HQ Location |
Tools for customer engagement across multiple channels are provided.
|
|
| domain | founded_year | HQ Location |
AI-powered customer experience automation solutions are provided by Verint.
|
Latest news on Capacity
Frequently Asked Questions about Capacity
Capacity was founded in 2017 and raised its 1st funding round 1 year after it was founded.
Capacity is headquartered in St. Louis, United States. It is registered at St. Louis, Missouri, United States.
David Karandish is the current CEO of Capacity. They have also founded this company.
Capacity is a funded company, having raised a total of $150.68M across 8 funding rounds to date. The company's 1st funding round was a Series D of $26M, raised on Jun 12, 2018.
Capacity is established as a provider of AI-driven support automation platforms. Solutions are offered across various sectors including retail, financial services, healthcare, and contact centers. The platform is designed to automate customer inquiries, enhance agent productivity, and streamline operations through intelligent virtual agents, real-time coaching, and automated workflows. Integration with over 250 tools is supported, ensuring seamless connectivity with existing systems. Enterprise-grade security is maintained to protect sensitive data. Services are extended to improve customer and employee satisfaction while reducing operational costs.
Capacity's top competitors include Twilio, Freshworks and Dialpad.
Capacity offers Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, Conversational AI, and Analytics & Insights.
Capacity has made 10 acquisitions, including Call Criteria, Capacity, and CereProc.
Capacity has 5 investors. Key investors include The Mortgage Collaborative, Chicago Atlantic, Toloka, TVC Capital, and Rice Park Capital Management.