About Capacity
Capacity is a company based in St. Louis (United States) founded in 2017 by David Karandish and Chris Sims. It operates as a SaaS (Software-as-a-Service), and Managed Services. Capacity has raised $150.68 million across 8 funding rounds from investors including The Mortgage Collaborative, Chicago Atlantic and Toloka. Capacity has completed 8 acquisitions, including Call Criteria, Capacity and CereProc. Capacity offers products and services including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, Conversational AI, and Analytics & Insights. Capacity operates in a competitive market with competitors including Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others.
- Headquarter St. Louis, United States
- Founders David Karandish, Chris Sims
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Ai Software, Llc
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$150.68 M (USD)
in 8 rounds
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Latest Funding Round
$50 M (USD), Debt – Conventional
Aug 07, 2025
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Investors
The Mortgage Collaborative
& 4 more
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Employee Count
Employee Count
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Investments & Acquisitions
Call Criteria
& 7 more
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Products & Services of Capacity
Capacity offers a comprehensive portfolio of products and services, including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, Conversational AI, and Analytics & Insights. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Automated support across channels for faster customer resolutions.
Real-time AI coaching provided for live agent support.
Tasks automated with workflows for enhanced operational efficiency.
Natural conversations enabled through advanced AI speech recognition.
Performance tracked with insights for optimizing customer interactions.
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Funding Insights of Capacity
Capacity has successfully raised a total of $150.68M across 8 strategic funding rounds. The most recent funding activity was a Debt – Conventional round of $50 million completed in August 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 8
- Last Round Debt – Conventional — $50.0M
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First Round
First Round
(12 Jun 2018)
- Investors Count 5
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug, 2025 | Amount | Series D - Capacity | Valuation |
investors |
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| Aug, 2025 | Amount | Debt – Conventional - Capacity | Valuation |
investors |
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| Sep, 2023 | Amount | Series D - Capacity | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Capacity
Capacity has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include The Mortgage Collaborative, Chicago Atlantic and Toloka. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Provider of an venture capital syndicate that brings together private investors to support fast-growing and scalable startups globally, providing diversified and balanced investment opportunities
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Founded Year | Domain | Location | |
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Growth equity investments are made in B2B software companies by TVC Capital.
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Founded Year | Domain | Location | |
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Capacity
Capacity has strategically engaged in corporate development activities, having acquired 8 companies. Notable acquisitions include Call Criteria, Capacity and CereProc. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
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AI platform for real-time guidance and conversation analysis in contact centers.
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2024 | ||||
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Capacity is recognized for providing AI-powered enterprise search software.
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2015 | ||||
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Provider of a text and cloud-based customer support chatbot for enterprises
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2014 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Capacity
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Capacity Comparisons
Competitors of Capacity
Capacity operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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| domain | founded_year | HQ Location |
Tools for customer engagement across multiple channels are provided.
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| domain | founded_year | HQ Location |
AI-powered customer experience automation solutions are provided by Verint.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Capacity
Frequently Asked Questions about Capacity
When was Capacity founded?
Capacity was founded in 2017 and raised its 1st funding round 1 year after it was founded.
Where is Capacity located?
Capacity is headquartered in St. Louis, United States. It is registered at St. Louis, Missouri, United States.
Who is the current CEO of Capacity?
David Karandish is the current CEO of Capacity. They have also founded this company.
Is Capacity a funded company?
Capacity is a funded company, having raised a total of $150.68M across 8 funding rounds to date. The company's 1st funding round was a Series D of $26M, raised on Jun 12, 2018.
What does Capacity do?
Capacity is established as a provider of AI-driven support automation platforms. Solutions are offered across various sectors including retail, financial services, healthcare, and contact centers. The platform is designed to automate customer inquiries, enhance agent productivity, and streamline operations through intelligent virtual agents, real-time coaching, and automated workflows. Integration with over 250 tools is supported, ensuring seamless connectivity with existing systems. Enterprise-grade security is maintained to protect sensitive data. Services are extended to improve customer and employee satisfaction while reducing operational costs.
Who are the top competitors of Capacity?
Capacity's top competitors include Twilio, Freshworks and Dialpad.
What products or services does Capacity offer?
Capacity offers Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, Conversational AI, and Analytics & Insights.
How many acquisitions has Capacity made?
Capacity has made 8 acquisitions, including Call Criteria, Capacity, and CereProc.
Who are Capacity's investors?
Capacity has 5 investors. Key investors include The Mortgage Collaborative, Chicago Atlantic, Toloka, TVC Capital, and Rice Park Capital Management.
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