About Call Criteria
Call Criteria is a company based in Los Angeles (United States) founded in 2013 was acquired by Capacity in August 2025. Call Criteria operates in a competitive market with competitors including Cyara, Atomicwork, PlayVox, EvaluAgent and Intryc, among others.
- Headquarter Los Angeles, United States
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website callcriteria.com
- Social LinkedIn X Facebook
- Acquired by Capacity (Aug 2025)
Investors in Call Criteria
Call Criteria has secured backing from 1 investor. Prominent investors backing the company include Capacity.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
AI-based data integration and knowledge management solutions are offered. | 2017 | capacity.com | St. Louis, United States |
Investor details for Call Criteria
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People of Call Criteria
4 people are tracked at Call Criteria (2 in leadership, 2 in team).
| Name | Role | Group |
|---|---|---|
Ryan Stomel | CEO | Leadership |
John Smiley | Vice President Business And Channel Development | Leadership |
Carol A. | Team Lead | Team |
Jessica Green | Sales Development Specialist | Team |
Complete people profiles for Call Criteria
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Timeline of Call Criteria
2 dated milestones of Call Criteria across 12 years, from founding to its latest funding, stage changes and deals.
- Founded Call Criteria is founded.
- Exit Acquired by Capacity.
Competitors of Call Criteria
Call Criteria operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Cyara, Atomicwork, PlayVox, EvaluAgent and Intryc, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| cyara.com | 2006 | Redwood, United States | $375M | 94 | Omnichannel customer experiences are tested and monitored across multiple channels. | |
| atomicwork.com | 2022 | San Francisco, United States | $40.31M | 37 | AI platform streamlines IT service management and employee experiences. | |
| playvox.com | 2012 | San Francisco, United States | $33.5M | – | Cloud-based quality assurance software is provided for customer service teams. | |
| evaluagent.com | 2012 | Middlesbrough, United Kingdom | $20M | 23 | Workforce optimization solutions are delivered for performance evaluation and analysis. | |
| intryc.com | 2023 | San Francisco, United States | $3.6M | – | AI-driven automation of quality assurance is provided for customer support. | |
| maestroqa.com | 2013 | New York, United States | $33.25M | – | Quality Assurance and coaching software for customer service teams | |
| kaizo.com | 2018 | Amsterdam, Netherlands | $7M | – | Gamification based customer agent performance management platform | |
| touchpointone.com | 2012 | Indianapolis, United States | – | – | Provides software solutions for contact center performance, coaching, and gamification. |
Detailed competitors of Call Criteria
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- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Call Criteria
The website of Call Criteria (callcriteria.com) receives about 9.5K visits a month.
- Monthly visits9.5K
▼ 6.4% vs previous month
Websites whose visitors overlap most with Call Criteria. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| callcenterstudio.com | 100% | – | #912,297 | View details |
Similar companies to Call Criteria
10 companies that operate in the same segment as Call Criteria (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Call Criteria
Call Criteria was founded in 2013.
Call Criteria is headquartered in Los Angeles, United States. It is registered at Los Angeles, California, United States.
Ryan Stomel is the current CEO of Call Criteria.
AI based quality management and monitoring solutions for call centers. The platform provides tools for managing, scheduling, training, monitoring, evaluating, and engaging customer support agents. It includes features such as calls analyzer, conversation optimization, dashboard and actionable insights, scored interactions, and more.
Call Criteria's top competitors include Atomicwork, Cyara and PlayVox.
Call Criteria has 1 investor. Key investors include Capacity.
Yes. Call Criteria was acquired by Capacity in August 2025.