Call Criteria

Los Angeles, United States Founded: 2013 • Age: 13 yrs Acquired By Capacity
AI based quality management and monitoring solutions for call centers
Annual revenue - Latest available
Total funding - Funding intelligence
Employees - Tracked headcount
Investors 1 Known backers
Products - Services tracked
Competitors 9 Brand Intelligence

About Call Criteria

Call Criteria is a company based in Los Angeles (United States) founded in 2013 was acquired by Capacity in August 2025. Call Criteria operates in a competitive market with competitors including Cyara, Atomicwork, PlayVox, EvaluAgent and Intryc, among others.

  • Headquarter Los Angeles, United States
  • Sectors
    Technology
  • Email
    ***********
  • Phone
    *********
  • Website
    *********
  • Social
    *********
Operational Areas
Technology → Enterprise Software & Productivity Solutions
Key Metrics
  • Annual Revenue
  • Net Profit
  • EBITDA
  • Latest Funding Round
  • Investors
  • Employee Count
    Employee Count
  • Acquired by
    Capacity

    (Aug 08, 2025)

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People of Call Criteria

Headcount 50-200
Employee Profiles 4
Employee Profiles
People
John Smiley
Vice President Business And Channel Development
People
Jessica Green
Sales Development Specialist
People
Ryan Stomel
CEO

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Funding Insights of Call Criteria

Investors in Call Criteria

Call Criteria has secured backing from 1 investor. Prominent investors backing the company include Capacity.

All
Investor Description Founded Year Domain Location
AI-based data integration and knowledge management solutions are offered.
Founded Year Domain Location

Investments & Acquisitions by Call Criteria

Investments

Financial Statements - Call Criteria

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Competitors of Call Criteria

Call Criteria operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Cyara, Atomicwork, PlayVox, EvaluAgent and Intryc, among others.

Company Name Domain Founded year HQ Location Description
domain founded_year HQ Location
Omnichannel customer experiences are tested and monitored across multiple channels.
domain founded_year HQ Location
AI platform streamlines IT service management and employee experiences.
domain founded_year HQ Location
Cloud-based quality assurance software is provided for customer service teams.
domain founded_year HQ Location
Workforce optimization solutions are delivered for performance evaluation and analysis.
domain founded_year HQ Location
AI-driven automation of quality assurance is provided for customer support.
domain founded_year HQ Location
Quality Assurance and coaching software for customer service teams

Latest news on Call Criteria

Frequently Asked Questions about Call Criteria

Call Criteria was founded in 2013.

Call Criteria is headquartered in Los Angeles, United States. It is registered at Los Angeles, California, United States.

Ryan Stomel is the current CEO of Call Criteria.

AI based quality management and monitoring solutions for call centers. The platform provides tools for managing, scheduling, training, monitoring, evaluating, and engaging customer support agents. It includes features such as calls analyzer, conversation optimization, dashboard and actionable insights, scored interactions, and more.

Call Criteria's top competitors include Atomicwork, Cyara and PlayVox.

Call Criteria has 1 investor. Key investors include Capacity.

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