About Thread
Data last updated:
Thread is a company based in New York (United States) founded in 2019 by Matthew Linn and Mark Alayev. Thread has raised $29.15 million across 4 funding rounds from investors including Integr8d Capital, David Bellini and Adam Slutskin. Thread offers products and services including AI Service Desk, Chat Agents, Automated Triage, and Inbox and Scheduling. Thread operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter New York, United States
- Founders Matthew Linn, Mark Alayev
- SectorsTechnology
- EmailLocked
- PhoneLocked
- WebsiteLocked
- SocialLocked
- Legal Name Thread Magic, Inc.
- Annual RevenueNot available
- Net ProfitNot available
- EBITDANot available
- Total Equity Funding$29.15 M (USD)
in 4 rounds
- Latest Funding Round$18 M (USD), Series B
Dec 18, 2025
- InvestorsIntegr8d Capital
& 4 more
- Employee CountNot available
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of Thread
Thread offers a comprehensive portfolio of products and services, including AI Service Desk, Chat Agents, Automated Triage, and Inbox and Scheduling.
Platform for automating ticket triage and responses in MSP environments.
AI-driven agents for handling customer queries via Teams or Slack.
System that gathers data and prioritizes service requests automatically.
Unified inbox for tickets with easy scheduling and assignment features.
People of Thread
Unlock access to complete
Funding Insights of Thread
Thread has successfully raised a total of $29.15M across 4 strategic funding rounds. The most recent funding activity was a Series B round of $18 million completed in December 2025. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in Thread
Thread has secured backing from 5 investors, including venture fund and angel investors. Prominent investors backing the company include Integr8d Capital, David Bellini and Adam Slutskin.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
- | Locked | Locked | Locked | |
- | Locked | Locked | Locked | |
- | Locked | Locked | Locked |
Investor details for Thread
Investor domains, locations, round participation, and complete history require an active premium plan.
- Investor domains
- Investor locations
- Funding rounds
- Participation history
Verified entity values are shown only after access is granted.
Investments & Acquisitions by Thread
Investment portfolio details for Thread
Portfolio company identities, transaction dates, round details, and investment values require an active premium plan.
- Portfolio identities
- Transaction dates
- Round details
- Investment values
Verified entity values are shown only after access is granted.
Financial Statements - Thread
Detailed financials for Thread
Historical revenue, profit, statement rows, ratios, and trend charts require an active premium plan.
- Historical revenue
- Profit trends
- Statement rows
- Financial ratios
Verified entity values are shown only after access is granted.
Thread Comparisons
Peer comparison for Thread
Named peer metrics, headcount, funding, location, and side-by-side benchmarks require an active premium plan.
- Named peers
- Headcount comparison
- Funding comparison
- Operating benchmarks
Verified entity values are shown only after access is granted.
Competitors of Thread
Thread operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| Locked | Locked | Locked | Cloud-based unified communication solutions including voice and video are provided. | |
| Locked | Locked | Locked | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| Locked | Locked | Locked | Cloud-based customer service platform is offered for business engagement. | |
| Locked | Locked | Locked | Cloud-based business process management suite solutions are delivered. | |
| Locked | Locked | Locked | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| Locked | Locked | Locked | Cloud-based unified communication software is delivered for businesses. |
Detailed competitors of Thread
Competitor domains, locations, full profiles, and operating metrics require an active premium plan.
- Domains and locations
- Full company profiles
- Operating metrics
- Competitive positioning
Verified entity values are shown only after access is granted.
Latest news on Thread
Complete news archive for Thread
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Frequently Asked Questions about Thread
Thread was founded in 2019 and raised its 1st funding round 3 years after it was founded.
Thread is headquartered in New York, United States. It is registered at New York, New York, United States.
Mark Alayev is the current CEO of Thread. They have also founded this company.
Thread is a funded company, having raised a total of $29.15M across 4 funding rounds to date.
Founded in 2019 in New York, United States, Thread operates in the enterprise software sector as a collaboration platform for managed service providers (MSPs). Real-time chat, pods, swarming, and co-managed services are enabled through the platform. Threads are used to connect service teams and customers for communication, while workflow management, task delegation, ticket issuance, and query raising are supported. A subscription-based pricing model is employed for access.
Thread's top competitors include Twilio, Genesys and Freshworks.
Thread offers AI Service Desk, Chat Agents, Automated Triage, and Inbox and Scheduling.
Thread has 5 investors. Key investors include Integr8d Capital, David Bellini, Adam Slutskin, Susquehanna Growth Equity, and Headline.