About UDesk
UDesk is a company based in Beijing (China) founded in 2013.. UDesk has raised $100.59 million across 5 funding rounds from investors including DCM, Legend Capital and Tiger Global. UDesk operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter Beijing, China
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Sectors
Technology
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Email
***********
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Phone
*********
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Website
*********
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$100.59 M (USD)
in 5 rounds
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Latest Funding Round
$35.35 M (USD), Series C
Mar 25, 2020
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Investors
DCM
& 4 more
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Employee Count
Employee Count
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Funding Insights of UDesk
UDesk has successfully raised a total of $100.59M across 5 strategic funding rounds. The most recent funding activity was a Series C round of $35.35 million completed in March 2020. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 5
- Last Round Series C — $35.3M
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First Round
First Round
(16 Apr 2015)
- Investors Count 5
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar, 2020 | Amount | Series C - UDesk | Valuation |
investors |
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| Sep, 2018 | Amount | Series C - UDesk | Valuation | DCM Ventures , Legend Capital |
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| Jul, 2016 | Amount | Series B - UDesk | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in UDesk
UDesk has secured backing from 5 investors, including venture fund and institutional investors. Prominent investors backing the company include DCM, Legend Capital and Tiger Global. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Tech-focused seed, early, and mid-stage VC investments are made globally.
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Founded Year | Domain | Location | |
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Venture Capital firm focused on multiple sectors
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Founded Year | Domain | Location | |
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Venture and private equity investments are managed with global diversification.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by UDesk
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
|
2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - UDesk
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Udesk Comparisons
Competitors of UDesk
UDesk operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based customer service platform is offered for business engagement.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Udesk
Frequently Asked Questions about UDesk
When was UDesk founded?
UDesk was founded in 2013 and raised its 1st funding round 2 years after it was founded.
Where is UDesk located?
UDesk is headquartered in Beijing, China.
Is UDesk a funded company?
UDesk is a funded company, having raised a total of $100.59M across 5 funding rounds to date. The company's 1st funding round was a Series B of $14M, raised on Apr 16, 2015.
What does UDesk do?
UDesk was founded in 2013 in Beijing, China, as an enterprise platform focused on customer service management. Tools for analyzing customer behavior, notifying key issues, and creating tickets are offered. Services are delivered through multiple mediums, including WeChat, Weibo, mobile applications, online chats, and phone calls. Operations support configuration of customer service features for businesses in the technology sector.
Who are the top competitors of UDesk?
UDesk's top competitors include Twilio, Genesys and Freshworks.
Who are UDesk's investors?
UDesk has 5 investors. Key investors include DCM, Legend Capital, Tiger Global, King Capital Investment, and AA Investment.