About Zammad
Zammad is a company based in Berlin (Germany) founded in 2015 by Martin Edenhofer. It operates as a SaaS, and B2B. Zammad offers products and services including Zammad Helpdesk and Zammad Integration Tools. Zammad operates in a competitive market with competitors including Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others.
- Headquarter Berlin, Germany
- Founders Martin Edenhofer
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Zammad Gmbh
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Annual Revenue
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Products & Services of Zammad
Zammad offers a comprehensive portfolio of products and services, including Zammad Helpdesk and Zammad Integration Tools. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for managing customer support tickets and inquiries.
Tools for connecting with other systems and enhancing workflows.
Funding Insights of Zammad
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investments & Acquisitions by Zammad
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Zammad
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Zammad Comparisons
Competitors of Zammad
Zammad operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based customer service platform is offered for business engagement.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
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Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about Zammad
When was Zammad founded?
Zammad was founded in 2015.
Where is Zammad located?
Zammad is headquartered in Berlin, Germany. It is registered at Berlin, Berlin, Germany.
Who is the current CEO of Zammad?
Martin Edenhofer is the current CEO of Zammad. They have also founded this company.
What does Zammad do?
Zammad is a helpdesk and ticketing software that helps businesses manage customer inquiries through various communication channels. It features integrations, reporting, and automation tools to enhance support efficiency. Based in Berlin, Germany, it serves organizations in retail, IT, and non-profits, enabling better customer service and process digitization.
Who are the top competitors of Zammad?
Zammad's top competitors include Twilio, Genesys and Freshworks.
What products or services does Zammad offer?
Zammad offers Zammad Helpdesk and Zammad Integration Tools.