About AVOKE Analytics
AVOKE Analytics is a Technology company based in Cambridge (United States) founded in 1948, and was acquired by Intrado in June 2018. It operates as an IVR optimization is enabled through cloud-based call recording and analytics. Its chief executive is John Shlonsky. AVOKE Analytics offers products and services including Engage, Outreach, and Insights360. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Conversational Analytics. Its competitors include Observe.AI, CallMiner, Invoca, VoiceBase and Luminoso and 3 more; 8 of its 8 listed competitors have raised funding.
Company details
AVOKE Analytics was founded in 1948 in Cambridge, United States, within the telecom analytics sector. Calls are recorded across networks, capturing customer experiences from dialing to hang-up, including IVR interactions, transfers, internal centers, and partner sites. Analytics are delivered via a hosted web application compatible with cloud and on-premise contact systems. Revenue is derived from SaaS subscriptions and professional services covering implementation, support, consulting, and training.
Products & Services of AVOKE Analytics
AVOKE Analytics offers a comprehensive portfolio of products and services, including Engage, Outreach, and Insights360.
Enables communication between companies and people via AI agents.
Manages campaigns and business messaging effectively.
Tracks interactions from start to end for insights.
Apps and channels of AVOKE Analytics
its YouTube channel Mosaicx has 124 subscribers and 30 videos.
Videos from AVOKE Analytics
The most watched videos on AVOKE Analytics's YouTube channel, Mosaicx (124 subscribers). Click a video to play it here.
More on Mosaicx.
Investors in AVOKE Analytics
AVOKE Analytics has secured backing from 1 investor. Prominent investors backing the company include Intrado.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Telecommunication services are provided by Intrado to diverse industries. | 1986 | intrado.com | Omaha, United States |
Investor details for AVOKE Analytics
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People of AVOKE Analytics
1 people are tracked at AVOKE Analytics (1 in leadership).
| Name | Role | Group |
|---|---|---|
John Shlonsky | CEO | Leadership |
Complete people profiles for AVOKE Analytics
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Timeline of AVOKE Analytics
2 dated milestones of AVOKE Analytics across 70 years, from founding to its latest funding, stage changes and deals.
- Founded AVOKE Analytics is founded.
- Exit Acquired by Intrado.
Competitors of AVOKE Analytics
AVOKE Analytics has 8 listed competitors in our database, 8 of them funded. They include Observe.AI, CallMiner, Invoca, VoiceBase and Luminoso, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| callminer.com | 2002 | Waltham, United States | $145.1M | 293 | Cloud and AI-based conversational analytics are delivered by CallMiner. | |
| invoca.com | 2008 | Santa Barbara, United States | $201.53M | 355 | Platform that connects marketing and sales teams to track and optimise the buying journey | |
| voicebase.com | 2010 | San Francisco, United States | $10.7M | – | Speech analytics and transcription services for call centers are provided. | |
| luminoso.com | 2010 | Boston, United States | $31.72M | 10 | AI-driven analytics are applied to unstructured text for consumer insights. | |
| gridspace.com | 2012 | California, United States | $7.6M | 31 | Cloud based platform offering speech analytics solutions | |
| talkiq.com | 2014 | San Francisco, United States | $21M | 148 | Speech analytics solutions are delivered through a cloud-based platform. | |
| i2x.ai | 2017 | Berlin, Germany | $22.41M | 47 | Real-time speech coaching and training solutions are provided by i2x. |
Detailed competitors of AVOKE Analytics
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Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as AVOKE Analytics (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about AVOKE Analytics
AVOKE Analytics was founded in 1948.
AVOKE Analytics is headquartered in Cambridge, United States. It is registered at Cambridge, Massachusetts, United States.
John Shlonsky is the current CEO of AVOKE Analytics.
AVOKE Analytics was founded in 1948 in Cambridge, United States, within the telecom analytics sector. Calls are recorded across networks, capturing customer experiences from dialing to hang-up, including IVR interactions, transfers, internal centers, and partner sites. Analytics are delivered via a hosted web application compatible with cloud and on-premise contact systems. Revenue is derived from SaaS subscriptions and professional services covering implementation, support, consulting, and training.
AVOKE Analytics's top competitors include Observe.AI, Invoca and CallMiner.
AVOKE Analytics offers Engage, Outreach, and Insights360.
AVOKE Analytics has 1 investor. Key investors include Intrado.
Yes. AVOKE Analytics was acquired by Intrado in June 2018.