About BirchAI
BirchAI is a Technology company based in Seattle (United States) founded in 2020 by Sumant Kawale and Yinhan Liu, and was acquired by Sagility in March 2024. Contact center analytics and automation software is provided for healthcare. It operates on a AI-as-a-Service model. BirchAI has raised $3.1 million across 3 funding rounds from investors including Azure Power, Sagility and Allen Institute for Artificial Intelligence. The company has 4 employees. BirchAI has completed 1 acquisition, including Sagility. BirchAI offers products and services including Call Center Automation. Its focus areas include Artificial Intelligence and Natural Language Processing. Its legal entity is BIRCH TECHNOLOGIES INC. Its competitors include Observe.AI, Chorus.ai and CallMiner; 3 of its 3 listed competitors have raised funding.
Company details
Complex call center operations are automated by BirchAI through advanced artificial intelligence tailored for healthcare, insurance, and banking sectors. Average Handle Time is reduced by up to 35 with automation of after-call-work. Domain-specific models are built to handle high-compliance conversations. Rapid configuration is enabled within four weeks. End-to-end proprietary pipelines are tuned to industry language and processes, ensuring consistent quality. Speech-to-Text models and analytics are provided for deep insights into customer interactions, supporting existing systems with high compliance in the cloud.
- Total Equity Funding$3.1M (USD)
in 3 rounds
- Latest Funding Round$250K (USD), Grant
Nov 2022
- InvestorsAzure Power
& 6 more
- Employee Count4
- Investments & Acquisitions
- Acquired bySagility
(Mar 2024)
Products & Services of BirchAI
BirchAI offers a comprehensive portfolio of products and services, including Call Center Automation.
Call center operations are automated for healthcare efficiency.
Funding Insights of BirchAI
BirchAI has successfully raised a total of $3.1M across 3 strategic funding rounds. The most recent funding activity was a Grant round of $250 thousand completed in November 2022. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $3.1M
- Total Rounds 3
- Last Round Grant — $250,000
- First Round $3.1M
(Jan 2022)
- Investors Count 6
All 3 funding rounds of BirchAI with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov 2022 | $300,000 | Debt – Conventional | – | – | |
| Nov 2022 | $250,000 | Grant | – | – | |
| Jan 2022 | $3.1M | Seed | – | Radical Ventures |
7 investors in total: 7 institutional.
Investors in BirchAI
BirchAI has secured backing from 7 investors, including institutional and venture fund investors. Prominent investors backing the company include Azure Power, Sagility and Allen Institute for Artificial Intelligence.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital firm focused on AI-driven companies | radical.vc | Toronto, Canada | ||
Early-stage tech startups are funded by this venture capital firm. | flarecapital.com | Boston, United States | ||
Early-stage venture capital is provided to US companies across sectors. | wrfseattle.org | Seattle, United States | ||
Provider of independent power producer in the utility scale renewable energy | 2008 | azurepower.com | Delhi, India | |
Grants are offered for open source AI projects. | 2017 | aigrant.org | ||
Provider of AI research, natural language processing, and computer vision services | 2014 | allenai.org | Seattle, United States | |
Healthcare outsourcing, revenue management, and technology solutions are provided. | 2000 | sagilityhealth.com | Westminster, United States |
Investor details for BirchAI
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of BirchAI
3 people are tracked at BirchAI (3 in leadership); the tracked headcount is 4.
| Name | Role | Group |
|---|---|---|
Sumant Kawale | Co-Founder | Leadership |
Yinhan Liu | Co-Founder | Leadership |
Blake Parsons | Director of Product Management | Leadership |
Complete people profiles for BirchAI
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Investments & Acquisitions by BirchAI
BirchAI has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Sagility.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Healthcare outsourcing, revenue management, and technology solutions are provided. | sagilityhealth.com | Westminster, United States | 2000 | May 2024 | •••• |
Complete acquisition details for BirchAI
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Competitors of BirchAI
BirchAI has 3 listed competitors in our database, 3 of them funded. They include Observe.AI, Chorus.ai and CallMiner.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| chorus.ai | 2015 | San Francisco, United States | $100.3M | 90 | Conversational intelligence platform for sales | |
| callminer.com | 2002 | Waltham, United States | $145.1M | 293 | Cloud and AI-based conversational analytics are delivered by CallMiner. |
Detailed competitors of BirchAI
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as BirchAI (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Related news about Birchai
Complete news archive for BirchAI
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Frequently Asked Questions about BirchAI
BirchAI was founded in 2020 and raised its 1st funding round 2 years after it was founded.
BirchAI is headquartered in Seattle, United States. It is registered at Seattle, Washington, United States.
BirchAI is a funded company, having raised a total of $3.1M across 3 funding rounds to date. The company's 1st funding round was a Seed of $3.1M, raised on Jan 2022.
BirchAI has 4 employees.
Complex call center operations are automated by BirchAI through advanced artificial intelligence tailored for healthcare, insurance, and banking sectors. Average Handle Time is reduced by up to 35 with automation of after-call-work. Domain-specific models are built to handle high-compliance conversations. Rapid configuration is enabled within four weeks. End-to-end proprietary pipelines are tuned to industry language and processes, ensuring consistent quality. Speech-to-Text models and analytics are provided for deep insights into customer interactions, supporting existing systems with high compliance in the cloud.
BirchAI's top competitors include Chorus.ai, Observe.AI and CallMiner.
BirchAI offers Call Center Automation.
BirchAI has made 1 acquisition, including Sagility.
BirchAI has 7 investors. Key investors include Azure Power, Sagility, Allen Institute for Artificial Intelligence, AI Grant, and Radical Ventures.
BirchAI operates through Birch Technologies Inc.
Yes. BirchAI was acquired by Sagility in March 2024.