About Capacity
Capacity is a Technology company based in Lehi (United States) founded in 2010, and was acquired by Stage Fund in August 2020. Advocates are recruited for online customer engagement in eCommerce. It operates on a SaaS (Software-as-a-Service) and AI-as-a-Service model. Capacity has raised $22 million across 4 funding rounds from investors including Shasta Ventures, Rembrandt Partners and Edited Capital. Capacity offers products and services including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, and Conversational AI. Its focus areas include Software and AI & Machine Learning. Its legal entity is NEEDLE, INC. Its competitors include Liveops, Arise Virtual Solutions and HiOperator; 2 of its 3 listed competitors have raised funding.
Company details
Capacity is engaged in delivering AI-powered support automation platforms for businesses. Solutions are offered across various sectors including retail, financial services, healthcare, and contact centers. The platform is designed to automate customer inquiries, enhance agent productivity, and streamline operations through intelligent virtual agents, real-time coaching, and automated workflows. Integration with over 250 tools is supported to ensure seamless connectivity with existing systems. Security and compliance are prioritized with enterprise-grade protection for sensitive data.
- Headquarters Lehi, United States
- Stage Acquired
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website needle.com
- Social LinkedIn X Facebook Instagram
- Acquired by Stage Fund (Aug 2020)
- Legal Name Needle, Inc.
- Total Equity Funding$22M (USD)
in 4 rounds
- Latest Funding Round$7M (USD), Series B
May 2014
- InvestorsShasta Ventures
& 2 more
- Acquired byStage Fund
(Aug 2020)
Products & Services of Capacity
Capacity offers a comprehensive portfolio of products and services, including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, and Conversational AI.
Automated support provided across multiple communication channels efficiently.
Real-time coaching offered to agents during customer interactions.
Automated workflows created to streamline tasks and follow-ups.
Natural conversations enabled through advanced AI for user engagement.
Apps and channels of Capacity
Capacity publishes 1 mobile app.
Funding Insights of Capacity
Capacity has successfully raised a total of $22M across 4 strategic funding rounds. The most recent funding activity was a Series B round of $7 million completed in May 2014. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $22M
- Total Rounds 4
- Last Round Series B — $7M
- First Round $2M
(Feb 2011)
- Investors Count 2
All 4 funding rounds of Capacity with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May 2014 | $7M | Series B | – | – | – |
| Jul 2012 | $10.5M | Series B | – | Shasta Ventures, Rembrandt Partners | – |
| Apr 2012 | $2.5M | Series A | – | Rembrandt Partners | – |
| Feb 2011 | $2M | Series A | – | – | – |
3 investors in total: 3 institutional.
Investors in Capacity
Capacity has secured backing from 3 investors, including venture fund investors. Prominent investors backing the company include Shasta Ventures, Rembrandt Partners and Edited Capital.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital firm investing in early stage startups | shasta.vc | Portola Valley, United States | ||
US focused venture capital firm | rembrandtvc.com | Menlo Park, United States | ||
Edited Capital is focused on small tech buyout investments. | stagefund.com | Denver, United States |
Investor details for Capacity
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Capacity
21 people are tracked at Capacity (8 in leadership, 13 in team).
| Name | Role | Group |
|---|---|---|
Michaela McLaughlin | Director Of Customer Success | Leadership |
Nicole Holland | Director Of Community | Leadership |
Andrew Croswell | CTO | Leadership |
Brian Tervo | CEO & Board Member | Leadership |
Charles Arroyo | VP Of Product & Operations | Leadership |
Nick Ahrens | VP, Sales & Strategy | Leadership |
Amy Dampier | VP, Customer Success | Leadership |
Scott Pullen | Director of Architecture | Leadership |
Tameka Woodard | Product Agent for Asics | Team |
Andrew Illig | Sales Account Executive | Team |
Lizza Acosta | Sales Agent | Team |
Karen Smith | Product Ambassador | Team |
Chris Butterfield | Product Manager | Team |
Paul Crompton | Mobile Software Engineer | Team |
Kate Gordon | Account Manager | Team |
Robin Weinberg | Merchandiser | Team |
Cathy Friedman | Account Manager | Team |
Morgan Fielding | Community Manager | Team |
Denise Secia | Customer Success Manager | Team |
Erin Lawrence | Manager of Strategy & Analytics, Visual Excellence at Adidas | Team |
1 more people are available in the full profile.
Complete people profiles for Capacity
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of Capacity
4 dated milestones of Capacity across 10 years, from founding to its latest funding, stage changes and deals.
- Founded Capacity is founded.
- Funding First funding round of $2.0M.
- Funding Latest funding round, Series B, of $7.0M.
- Exit Acquired by Stage Fund.
Competitors of Capacity
Capacity has 3 listed competitors in our database, 2 of them funded. They include Liveops, Arise Virtual Solutions and HiOperator.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| liveops.com | 2000 | Scottsdale, United States | $28M | 265 | Cloud contact center solutions are provided for customer interactions. | |
| arise.com | 1999 | Miramar, United States | 309 | Outsourced customer services are delivered via a crowdsourced platform. | ||
| hioperator.com | 2016 | San Francisco, United States | $120,000 | Crowd-sourced virtual agents deliver customer support solutions. |
Detailed competitors of Capacity
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Capacity
The website of Capacity (needle.com) receives about 5.9K visits a month.
- Monthly visits5.9K
▲ 582.8% vs previous month
Websites whose visitors overlap most with Capacity. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
livecom.net | livecom.net | 100% | – | ||
| razerzone.com | 64% | #75,672 | View details | ||
razersupport.com | razersupport.com | 62% | #2,461,667 | – | |
| bonanza.com | 45% | 738.6K | #61,887 | View details |
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Capacity (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Capacity
Complete news archive for Capacity
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Frequently Asked Questions about Capacity
Capacity was founded in 2010 and raised its 1st funding round 1 year after it was founded.
Capacity is headquartered in Lehi, United States. It is registered at Lehi, Utah, United States.
Capacity is a funded company, having raised a total of $22M across 4 funding rounds to date. The company's 1st funding round was a Series A of $2M, raised on Feb 2011.
Capacity is engaged in delivering AI-powered support automation platforms for businesses. Solutions are offered across various sectors including retail, financial services, healthcare, and contact centers. The platform is designed to automate customer inquiries, enhance agent productivity, and streamline operations through intelligent virtual agents, real-time coaching, and automated workflows. Integration with over 250 tools is supported to ensure seamless connectivity with existing systems. Security and compliance are prioritized with enterprise-grade protection for sensitive data.
Capacity's top competitors include Liveops, Arise Virtual Solutions and HiOperator.
Capacity offers Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, and Conversational AI.
Capacity has 3 investors. Key investors include Shasta Ventures, Rembrandt Partners, and Edited Capital.
Capacity operates through Needle, Inc..
Yes. Capacity was acquired by Stage Fund in August 2020.
Yes. Capacity publishes Capacity.