About Capacity
Capacity is a company based in Lehi (United States) founded in 2010 was acquired by Stage Fund in August 2020. It operates as a SaaS (Software-as-a-Service), and AI-as-a-Service. Capacity has raised $22 million across 4 funding rounds from investors including Shasta Ventures, Rembrandt Partners and Edited Capital. Capacity offers products and services including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, and Conversational AI. Capacity operates in a competitive market with competitors including iAdvize, Liveops, Limitless, Arise Virtual Solutions and Onepilot, among others.
- Headquarter Lehi, United States
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Sectors
Technology
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Email
***********
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Phone
*********
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Website
*********
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Social
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- Legal Name Needle, Inc.
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$22 M (USD)
in 4 rounds
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Latest Funding Round
$7 M (USD), Series B
May 22, 2014
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Investors
Shasta Ventures
& 2 more
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Employee Count
Employee Count
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Acquired by
Stage Fund
(Aug 28, 2020)
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Products & Services of Capacity
Capacity offers a comprehensive portfolio of products and services, including Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, and Conversational AI. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Automated support provided across multiple communication channels efficiently.
Real-time coaching offered to agents during customer interactions.
Automated workflows created to streamline tasks and follow-ups.
Natural conversations enabled through advanced AI for user engagement.
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Funding Insights of Capacity
Capacity has successfully raised a total of $22M across 4 strategic funding rounds. The most recent funding activity was a Series B round of $7 million completed in May 2014. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 4
- Last Round Series B — $7.0M
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First Round
First Round
(03 Feb 2011)
- Investors Count 2
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May, 2014 | Amount | Series B - Capacity | Valuation |
investors |
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| Jul, 2012 | Amount | Series B - Capacity | Valuation | Shasta Ventures , Rembrandt Partners |
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| Apr, 2012 | Amount | Series A - Capacity | Valuation | Rembrandt Partners |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Capacity
Capacity has secured backing from 3 investors, including venture fund investors. Prominent investors backing the company include Shasta Ventures, Rembrandt Partners and Edited Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Venture capital firm investing in early stage startups
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Founded Year | Domain | Location | |
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US focused venture capital firm
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Founded Year | Domain | Location | |
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Edited Capital is focused on small tech buyout investments.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Capacity
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Capacity
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Capacity Comparisons
Competitors of Capacity
Capacity operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as iAdvize, Liveops, Limitless, Arise Virtual Solutions and Onepilot, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Online visitors are engaged via live chat solutions.
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| domain | founded_year | HQ Location |
Cloud contact center solutions are provided for customer interactions.
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| domain | founded_year | HQ Location |
White-label platform for goal-based micro investments is offered.
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| domain | founded_year | HQ Location |
Outsourced customer services are delivered via a crowdsourced platform.
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| domain | founded_year | HQ Location |
Cloud-based customer help desk software solutions
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| domain | founded_year | HQ Location |
Crowd-sourced virtual agents deliver customer support solutions.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about Capacity
When was Capacity founded?
Capacity was founded in 2010 and raised its 1st funding round 1 year after it was founded.
Where is Capacity located?
Capacity is headquartered in Lehi, United States. It is registered at Lehi, Utah, United States.
Is Capacity a funded company?
Capacity is a funded company, having raised a total of $22M across 4 funding rounds to date. The company's 1st funding round was a Series A of $2.5M, raised on Feb 03, 2011.
What does Capacity do?
Capacity is engaged in delivering AI-powered support automation platforms for businesses. Solutions are offered across various sectors including retail, financial services, healthcare, and contact centers. The platform is designed to automate customer inquiries, enhance agent productivity, and streamline operations through intelligent virtual agents, real-time coaching, and automated workflows. Integration with over 250 tools is supported to ensure seamless connectivity with existing systems. Security and compliance are prioritized with enterprise-grade protection for sensitive data.
Who are the top competitors of Capacity?
Capacity's top competitors include Liveops, Arise Virtual Solutions and Onepilot.
What products or services does Capacity offer?
Capacity offers Intelligent Virtual Agents, Agent Assist & Live Support, Campaigns & Workflows, and Conversational AI.
Who are Capacity's investors?
Capacity has 3 investors. Key investors include Shasta Ventures, Rembrandt Partners, and Edited Capital.