About Liveops
Liveops is a Technology company based in Scottsdale (United States) founded in 2000, and was acquired by Marlin Equity Partners in December 2015. Cloud contact center solutions are provided for customer interactions. Liveops has raised $28 million across 2 funding rounds from investors including Comerica, Marlin Equity Partners and Benchmark. The company has 265 employees. Liveops has completed 2 acquisitions, including CX Engage and Events. Its chief executive, as recorded, is Greg Hanover. Its website liveops.com draws about 512 thousand monthly visits. Liveops offers products and services including Virtual Contact Center Solutions, Flexible Workforce, and Customer Experience Solutions. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Crowdsourced Service. Its competitors include Arise Virtual Solutions, HiOperator and Welcome Commerce; 2 of its 3 listed competitors have raised funding.
Company details
Liveops was founded in 2000 in Scottsdale, United States, focusing on cloud-based contact center operations. Customer service is handled across voice, email, chat, SMS, Facebook, and Twitter through a pay-as-you-go model. A network of 20,000 independent home-based agents processes interactions for 250 clients in finance, healthcare, insurance, retail, and high-tech sectors. Acquisitions of Userevents in 2014 and Datasquirt in 2011 expanded capabilities.
- Headquarters Scottsdale, United States
- Employees 265
- Stage Acquired
- SectorsTechnology
- Website category Business and Consumer Services
- Email••••••••
- Website liveops.com
- Social LinkedIn X Facebook Instagram
- Acquired by Marlin Equity Partners (Dec 2015)
- Total Equity Funding$28M (USD)
in 2 rounds
- Latest Funding Round$30M (USD), Debt – Conventional
Jan 2014
- InvestorsComerica
& 3 more
- Employee Count265
- Investments & AcquisitionsCX Engage
& 1 more
- Acquired byMarlin Equity Partners
(Dec 2015)
Products & Services of Liveops
Liveops offers a comprehensive portfolio of products and services, including Virtual Contact Center Solutions, Flexible Workforce, and Customer Experience Solutions.
Enables flexible outsourcing for customer interactions and support.
Provides on-demand agents to handle varying business demands.
Offers tools for improving service outcomes and brand interactions.
Funding Insights of Liveops
Liveops has successfully raised a total of $28M across 2 strategic funding rounds. The most recent funding activity was a Debt – Conventional round of $30 million completed in January 2014. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $28M
- Total Rounds 2
- Last Round Debt – Conventional — $30M
- First Round $28M
(Feb 2007)
- Investors Count 3
All 2 funding rounds of Liveops with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan 2014 | $30M | Debt – Conventional | – | – | |
| Feb 2007 | $28M | Series C | – | – |
4 investors in total: 4 institutional.
Investors in Liveops
Liveops has secured backing from 4 investors, including institutional and venture fund investors. Prominent investors backing the company include Comerica, Marlin Equity Partners and Benchmark.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital investments are offered to promising startups. | benchmark.com | San Francisco, United States | ||
Early-stage venture capital firm investing in AI, healthcare, and tech sectors. | menlovc.com | |||
Global private equity investments are managed by the firm. | 2004 | marlinequity.com | Los Angeles, United States | |
Commercial banking services are provided to businesses and individuals. | 1849 | comerica.com | Dallas, United States |
Investor details for Liveops
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Liveops
73 people are tracked at Liveops (20 in leadership, 53 in team); the tracked headcount is 265.
| Name | Role | Group |
|---|---|---|
Greg Hanover | CEO | Leadership |
Brittany Batteiger | Senior Director | Leadership |
Robert A. | Director Of Client Results | Leadership |
Shelby Bozekowski | Head Of Marketing | Leadership |
Brenda Nevins | Director | Leadership |
Jessica Nance | Director, Healthcare Compliance | Leadership |
Jennifer Bork | Senior Director Project Management | Leadership |
David Parkhurst | Senior Vice President, Sales And Marketing | Leadership |
Amy Frentz | VP, Operations | Leadership |
Brian D. Short | Director Of Client Results | Leadership |
John Pinero | Director, Client Results | Leadership |
Nicholas Dehaan | Senior Director, Agent Experience & Talent Acquisition | Leadership |
Andrea Canan | Director Of Client Results | Leadership |
Jeremy Blare | Director, Financial Planning & Business Intelligence | Leadership |
Shawnee Cochran | Vice President, Human Resources | Leadership |
Joey C. | Senior Director Information Technology | Leadership |
Purnima King | SVP, General Counsel & Chief Compliance Officer | Leadership |
Jaye Becker | VP, Strategic Planning & Enablement | Leadership |
Michael Child | Sr. Director Of Client Results | Leadership |
Barb Menchhofer | Director, Client Results | Leadership |
53 more people are available in the full profile.
Complete people profiles for Liveops
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Investments & Acquisitions by Liveops
Liveops has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include CX Engage and Events.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Real-time client engagement is enabled by enterprise software across channels. | cxengage.com | Fredericton, Canada | 2012 | Jan 2014 | •••• | |
Events are aggregated and processed in real-time across multiple channels. | userevents.com | Fredericton, Canada | 2012 | Jan 2014 | •••• |
Complete acquisition details for Liveops
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of Liveops
6 dated milestones of Liveops across 15 years, from founding to its latest funding, stage changes and deals.
- Founded Liveops is founded.
- Funding First funding round of $28.0M.
- Funding Latest funding round, Debt – Conventional, of $30.0M.
- Acquisition Acquires CX Engage.
- Acquisition Acquires Events.
- Exit Acquired by Marlin Equity Partners.
Competitors of Liveops
Liveops has 3 listed competitors in our database, 2 of them funded. They include Arise Virtual Solutions, HiOperator and Welcome Commerce.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| arise.com | 1999 | Miramar, United States | 309 | Outsourced customer services are delivered via a crowdsourced platform. | ||
| hioperator.com | 2016 | San Francisco, United States | $120,000 | Crowd-sourced virtual agents deliver customer support solutions. | ||
| welcomecommerce.com | 2011 | New York, United States | $26.79M | Live chat software is provided for online retail websites. |
Detailed competitors of Liveops
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
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- Competitive positioning
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Web traffic of Liveops
The website of Liveops (liveops.com) receives about 511.7K visits a month and ranks #106,047 among all websites worldwide, #2,735 in Business and Consumer Services.
- Monthly visits511.7K
▲ 20.4% vs previous month
- Unique visitors163.9K
per month
- Global rank#106,047
among all websites
- Category rank#2,735
Business and Consumer Services
- Bounce rate48%
- Pages per visit3.7
- Average visit1 min 01 sec
- DevicesDesktop 31% · Mobile 69%
Websites whose visitors overlap most with Liveops. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| ratracerebellion.com | 100% | #59,294 | View details | ||
| vipdesk.com | 92% | #1,292,244 | View details | ||
| incontact.com | 84% | 861.8K | #66,576 | View details | |
| adestra.com | 73% | 24.7K | #829,277 | View details | |
wahm.com | wahm.com | 67% | – | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 29 similar websites and full traffic analytics for Liveops
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 29 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Liveops (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Liveops
Complete news archive for Liveops
Full article history, source details, and older brand coverage require an active premium plan.
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Frequently Asked Questions about Liveops
Liveops was founded in 2000 and raised its 1st funding round 7 years after it was founded.
Liveops is headquartered in Scottsdale, United States. It is registered at Scottsdale, Arizona, United States.
Greg Hanover is the CEO of Liveops, as recorded in our data.
Liveops is a funded company, having raised a total of $28M across 2 funding rounds to date. The company's 1st funding round was a Series C of $28M, raised on Feb 2007.
Liveops has 265 employees.
Liveops was founded in 2000 in Scottsdale, United States, focusing on cloud-based contact center operations. Customer service is handled across voice, email, chat, SMS, Facebook, and Twitter through a pay-as-you-go model. A network of 20,000 independent home-based agents processes interactions for 250 clients in finance, healthcare, insurance, retail, and high-tech sectors. Acquisitions of Userevents in 2014 and Datasquirt in 2011 expanded capabilities.
Liveops's top competitors include Arise Virtual Solutions, HiOperator and Welcome Commerce.
Liveops offers Virtual Contact Center Solutions, Flexible Workforce, and Customer Experience Solutions.
Liveops has 4 investors. Key investors include Comerica, Marlin Equity Partners, Benchmark, and Menlo Ventures.
Yes. Liveops was acquired by Marlin Equity Partners in December 2015.
The website of Liveops receives about 512 thousand visits a month and ranks #106,047 among all websites worldwide.