About Liveops
Liveops is a company based in Scottsdale (United States) founded in 2000 was acquired by Marlin Equity Partners in December 2015.. Liveops has raised $28 million across 2 funding rounds from investors including Comerica, Marlin Equity Partners and Benchmark. The company has 265 employees as of December 31, 2023. Liveops has completed 2 acquisitions, including CX Engage and Events. Liveops offers products and services including Virtual Contact Center Solutions, Flexible Workforce, and Customer Experience Solutions. Liveops operates in a competitive market with competitors including iAdvize, Limitless, Arise Virtual Solutions, Onepilot and HiOperator, among others.
- Headquarter Scottsdale, United States
- Employees 265 as on 31 Dec, 2023
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Sectors
Technology
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Email
***********
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Phone
*********
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Website
*********
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Social
*********
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$28 M (USD)
in 2 rounds
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Latest Funding Round
$30 M (USD), Debt – Conventional
Jan 27, 2014
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Investors
Comerica
& 3 more
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Employee Count
265
as on Dec 31, 2023
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Investments & Acquisitions
CX Engage
& 1 more
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Acquired by
Marlin Equity Partners
(Dec 01, 2015)
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Products & Services of Liveops
Liveops offers a comprehensive portfolio of products and services, including Virtual Contact Center Solutions, Flexible Workforce, and Customer Experience Solutions. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Enables flexible outsourcing for customer interactions and support.
Provides on-demand agents to handle varying business demands.
Offers tools for improving service outcomes and brand interactions.
Unlock access to complete
Funding Insights of Liveops
Liveops has successfully raised a total of $28M across 2 strategic funding rounds. The most recent funding activity was a Debt – Conventional round of $30 million completed in January 2014. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 2
- Last Round Debt – Conventional — $30.0M
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First Round
First Round
(12 Feb 2007)
- Investors Count 3
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan, 2014 | Amount | Debt – Conventional - Liveops | Valuation |
investors |
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| Feb, 2007 | Amount | Series C - Liveops | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Liveops
Liveops has secured backing from 4 investors, including institutional and venture fund investors. Prominent investors backing the company include Comerica, Marlin Equity Partners and Benchmark. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Venture capital investments are offered to promising startups.
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Founded Year | Domain | Location | |
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Early-stage venture capital firm investing in AI, healthcare, and tech sectors.
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Founded Year | Domain | Location | |
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Global private equity investments are managed by the firm.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Liveops
Liveops has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include CX Engage and Events. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Real-time client engagement is enabled by enterprise software across channels.
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2012 | ||||
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Events are aggregated and processed in real-time across multiple channels.
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2012 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Liveops
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Liveops Comparisons
Competitors of Liveops
Liveops operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as iAdvize, Limitless, Arise Virtual Solutions, Onepilot and HiOperator, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Online visitors are engaged via live chat solutions.
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| domain | founded_year | HQ Location |
White-label platform for goal-based micro investments is offered.
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| domain | founded_year | HQ Location |
Outsourced customer services are delivered via a crowdsourced platform.
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| domain | founded_year | HQ Location |
Cloud-based customer help desk software solutions
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| domain | founded_year | HQ Location |
Crowd-sourced virtual agents deliver customer support solutions.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Liveops
Frequently Asked Questions about Liveops
When was Liveops founded?
Liveops was founded in 2000 and raised its 1st funding round 7 years after it was founded.
Where is Liveops located?
Liveops is headquartered in Scottsdale, United States. It is registered at Scottsdale, Arizona, United States.
Who is the current CEO of Liveops?
Greg Hanover is the current CEO of Liveops.
Is Liveops a funded company?
Liveops is a funded company, having raised a total of $28M across 2 funding rounds to date. The company's 1st funding round was a Series C of $28M, raised on Feb 12, 2007.
How many employees does Liveops have?
As of Dec 31, 2023, the latest employee count at Liveops is 265.
What does Liveops do?
Liveops was founded in 2000 in Scottsdale, United States, focusing on cloud-based contact center operations. Customer service is handled across voice, email, chat, SMS, Facebook, and Twitter through a pay-as-you-go model. A network of 20,000 independent home-based agents processes interactions for 250 clients in finance, healthcare, insurance, retail, and high-tech sectors. Acquisitions of Userevents in 2014 and Datasquirt in 2011 expanded capabilities.
Who are the top competitors of Liveops?
Liveops's top competitors include Arise Virtual Solutions, Onepilot and iAdvize.
What products or services does Liveops offer?
Liveops offers Virtual Contact Center Solutions, Flexible Workforce, and Customer Experience Solutions.
How many acquisitions has Liveops made?
Who are Liveops's investors?
Liveops has 4 investors. Key investors include Comerica, Marlin Equity Partners, Benchmark, and Menlo Ventures.