About inContact
inContact is a Technology company based in Midvale (United States) founded in 1997, and was acquired by NICE in May 2016. Cloud-based contact center software is delivered for global operations. inContact has raised $7.78 million across 7 funding rounds from investors including NiCE and Unify. inContact has completed 4 acquisitions, including AC2 Solutions, Sierra360 and Uptivity. Its website incontact.com draws about 862 thousand monthly visits. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its legal entity is INCONTACT, INC. Its competitors include Dialpad, Genesys and Zendesk; 3 of its 3 listed competitors have raised funding.
Company details
inContact provides on-demand call center software. The platform has grown from an Automated Call Distributor (ACD) with skillsbased routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Genrated 30.3M revenue via software in Q4, 2014. inContact is used by approximately 600 global call centers of all sizes and has more than 300 employees.
- Total Equity Funding$7.78M (USD)
in 7 rounds
- Latest Funding Round$115M (USD), Post-IPO
Mar 2015
- InvestorsNiCE
& 1 more
- Investments & AcquisitionsAC2 Solutions
& 3 more
- Acquired byNICE
(May 2016)
Apps and channels of inContact
its YouTube channel NiCE has 22.9K subscribers and 30 videos.
Videos from inContact
The most watched videos on inContact's YouTube channel, NiCE (22.9K subscribers). Click a video to play it here.
More on NiCE.
Funding Insights of inContact
inContact has successfully raised a total of $7.78M across 7 strategic funding rounds. The most recent funding activity was a Post-IPO round of $115 million completed in March 2015. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $7.78M
- Total Rounds 7
- Last Round Post-IPO — $115M
- First Round $3.28M
(Dec 2005)
- Investors Count 1
All 7 funding rounds of inContact with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Mar 2015 | $115M | Post-IPO | – | – | – |
| May 2014 | $35.58M | Post-IPO | – | – | – |
| Jul 2013 | $3M | Post-IPO | – | – | – |
| Jun 2011 | $23.87M | Post-IPO | – | – | |
| Dec 2009 | $8.4M | Post-IPO | – | – | – |
| Feb 2007 | $4.5M | Series B | – | – | – |
| Dec 2005 | $3.28M | Series A | – | – | – |
2 investors in total: 2 institutional.
Investors in inContact
inContact has secured backing from 2 investors, including institutional investors. Prominent investors backing the company include NiCE and Unify.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Unified communications software is developed and deployed for enterprises. | 2008 | unify.com | Munich, Germany | |
Cloud-based customer experience management software is offered by NICE. | 1986 | nice.com | Hoboken, United States |
Investor details for inContact
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
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People of inContact
239 people are tracked at inContact (118 in leadership, 8 in board & advisors, 113 in team).
| Name | Role | Group |
|---|---|---|
Vishesh Agrawal | Services Director - South Asia & Middle East | Leadership |
Shahar Admon | Head Of Product Marketing, WEM Recording & QM | Leadership |
Trevor Holbrook | Regional Vice President Of Sales Northeast | Leadership |
Reshma Dhumal | Talent Acquisition Partner | Leadership |
Shiri Neder | Executive Vice President, Human Resources | Leadership |
Simone Vogt | Partner Manager DACH & Eastern Europe | Leadership |
Mairead Buckley | Vp, CX Human Resources | Leadership |
Christopher Irwin-Dudek | Vice President Marketing Communications, Ar/pr | Leadership |
Stephen Heard | Talent Acquisition Partner | Leadership |
Jordan Sinquefield | Talent Acquisition Partner & HRBP | Leadership |
Simon Broadbent | Senior Vice President, EMEA Majors | Leadership |
Scott Russell | Chief Executive Officer | Leadership |
Awan Roy | Vp, Head Of India GTC | Leadership |
Neeha Shaikh | Senior Talent Partner (coe) | Leadership |
Hugo Pineda | Director Of Business Operations | Leadership |
Arun Chandra | COO | Leadership |
Galit Mizrachi-Simon | Director, Head Of Finance Operations | Leadership |
Darren Rushworth | President, NICE International | Leadership |
Wade Gallagher | Vice President Of Sales | Leadership |
Ash Goodwin | VP Of Finance - Americas | Leadership |
219 more people are available in the full profile.
Complete people profiles for inContact
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- Full employee list
- Team structure
- Board tenure
- Professional contacts
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Investments & Acquisitions by inContact
inContact has strategically engaged in corporate development activities, having acquired 4 companies. Notable acquisitions include AC2 Solutions, Sierra360 and Uptivity.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Workforce management solutions are provided for contact centers. | ac2solutions.com | Hazlet, United States | 2010 | Feb 2016 | •••• | |
Contact center workforce optimization and management solutions are provided. | uptivity.com | Columbus, United States | 2005 | May 2014 | $45.8M | |
Advertising and market research services are provided to clients. | uptivity.es | Spain | 0 | May 2014 | $46M | |
AWS, database, and business analytics services are provided. | sierra360.com | United States | 2012 | Apr 2013 | •••• |
Complete acquisition details for inContact
Acquired stakes, deal sources and the complete acquisition history require an active premium plan.
- Acquired stakes
- Deal sources
- Complete history
- Exports
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Timeline of inContact
8 dated milestones of inContact across 19 years, from founding to its latest funding, stage changes and deals.
- Founded inContact is founded.
- Funding First funding round of $3.3M.
- Acquisition Acquires Sierra360.
- Acquisition Acquires Uptivity.es.
- Acquisition Acquires Uptivity.
- Funding Latest funding round, Post-IPO, of $115.0M.
- Acquisition Acquires AC2 Solutions.
- Exit Acquired by NICE.
Competitors of inContact
inContact has 3 listed competitors in our database, 3 of them funded. They include Dialpad, Genesys and Zendesk.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of inContact
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of inContact
The website of inContact (incontact.com) receives about 861.8K visits a month and ranks #66,576 among all websites worldwide, #1,688 in Business Services.
- Monthly visits861.8K
▼ 0.9% vs previous month
- Unique visitors427.3K
per month
- Global rank#66,576
among all websites
- Category rank#1,688
Business and Consumer Services · Business Services
- Bounce rate32%
- Pages per visit2.4
- Average visit3 min 02 sec
- DevicesDesktop 34% · Mobile 66%
Websites whose visitors overlap most with inContact. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
callcentrehelper.com | callcentrehelper.com | 100% | #413,599 | – | |
insightinvestments.com | insightinvestments.com | 97% | #8,393,958 | – | |
| acima.com | 95% | 1.5M | #27,004 | View details | |
| zillow.com | 68% | 321.9M | #68 | View details | |
| ups.com | 57% | 210.9M | #157 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 19 similar websites and full traffic analytics for inContact
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 19 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as inContact (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Incontact
Complete news archive for inContact
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Frequently Asked Questions about inContact
inContact was founded in 1997 and raised its 1st funding round 8 years after it was founded.
inContact is headquartered in Midvale, United States. It is registered at Midvale, Utah, United States.
inContact is a funded company, having raised a total of $7.78M across 7 funding rounds to date. The company's 1st funding round was a Series A of $3.28M, raised on Dec 2005.
inContact provides on-demand call center software. The platform has grown from an Automated Call Distributor (ACD) with skillsbased routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Genrated 30.3M revenue via software in Q4, 2014. inContact is used by approximately 600 global call centers of all sizes and has more than 300 employees.
inContact has made 4 acquisitions, including AC2 Solutions, Sierra360, and Uptivity.
inContact operates through Incontact, Inc..
Yes. inContact was acquired by NICE in May 2016.
The website of inContact receives about 862 thousand visits a month and ranks #66,576 among all websites worldwide.