About DialConnection
DialConnection is a company based in Laurel (United States) founded in 2000 was acquired by Potomac Equity Partners in July 2014. DialConnection offers products and services including DC Contact Center, MobileDirect, and Speech Analytics. DialConnection operates in a competitive market with competitors including Observe.AI, CallMiner, VoiceBase, TalkIQ and Luminoso, among others.
- Headquarter Laurel, United States
- SectorsTechnology
- Email••••••••
- Website dialconnection.com
- Social LinkedIn
- Acquired by Potomac Equity Partners (Jul 2014)
- Investors
- Acquired byPotomac Equity Partners
(Jul 2014)
Products & Services of DialConnection
DialConnection offers a comprehensive portfolio of products and services, including DC Contact Center, MobileDirect, and Speech Analytics.
Platform for outbound campaigns and compliance in business communications.
Tool for silent voice mail delivery to subscribers without interruption.
Software for redacting sensitive data from call recordings and analysis.
Investors in DialConnection
DialConnection has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Potomac Equity Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Potomac Equity Partners is engaged in private equity investments. | – | potomacequitypartners.com | Washington, D.C., United States |
Investor details for DialConnection
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- Complete investor list
- Round participation
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Timeline of DialConnection
2 dated milestones of DialConnection across 14 years, from founding to its latest funding, stage changes and deals.
- Founded DialConnection is founded.
- Exit Acquired by Potomac Equity Partners.
Competitors of DialConnection
DialConnection operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Observe.AI, CallMiner, VoiceBase, TalkIQ and Luminoso, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| callminer.com | 2002 | Waltham, United States | $145.1M | 293 | Cloud and AI-based conversational analytics are delivered by CallMiner. | |
| voicebase.com | 2010 | San Francisco, United States | $10.7M | – | Speech analytics and transcription services for call centers are provided. | |
| talkiq.com | 2014 | San Francisco, United States | $21M | 148 | Speech analytics solutions are delivered through a cloud-based platform. | |
| luminoso.com | 2010 | Boston, United States | $31.72M | 10 | AI-driven analytics are applied to unstructured text for consumer insights. | |
| gridspace.com | 2012 | California, United States | $7.6M | 31 | Cloud based platform offering speech analytics solutions | |
| vocitec.com | 2006 | Pittsburgh, United States | $17.51M | 44 | Hardware accelerated speech recognition technology |
Detailed competitors of DialConnection
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- Full competitor set
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Web traffic of DialConnection
Websites that share an audience with DialConnection (dialconnection.com).
Websites whose visitors overlap most with DialConnection. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| teleopti.com | 100% | – | – | View details | |
| xeta.com | 100% | – | – | View details | |
| stratasoft.com | 100% | – | – | View details | |
| altitude.com | 98% | – | – | View details | |
| trio.com | 98% | 22.8K | #1,662,985 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 11 similar websites and full traffic analytics for DialConnection
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 11 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Similar companies to DialConnection
10 companies that operate in the same segment as DialConnection (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about DialConnection
DialConnection was founded in 2000.
DialConnection is headquartered in Laurel, United States. It is registered at Laurel, Maryland, United States.
DialConnection was founded in 2000 and is based in Laurel, United States. Analytics solutions for contact centers are delivered through SaaS and on-premise models. Speech analytics tools are employed to support agent productivity and performance in call environments. Capabilities encompass sensitive data detection and redaction, call volume forecasting, voice-to-text conversion, topic clustering, agent performance scoring, and flexible search functions. Operations focus on the telecommunications and customer service sectors.
DialConnection's top competitors include Observe.AI, CallMiner and Gridspace.
DialConnection offers DC Contact Center, MobileDirect, and Speech Analytics.
DialConnection has 1 investor. Key investors include Potomac Equity Partners.
Yes. DialConnection was acquired by Potomac Equity Partners in July 2014.