About DialConnection
DialConnection is a company based in Laurel (United States) founded in 2000 was acquired by Potomac Equity Partners in July 2014. DialConnection offers products and services including DC Contact Center, MobileDirect, and Speech Analytics. DialConnection operates in a competitive market with competitors including Observe.AI, CallMiner, VoiceBase, TalkIQ and Luminoso, among others.
- Headquarter Laurel, United States
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Sectors
Technology
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Annual Revenue
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Net Profit
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Latest Funding Round
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Employee Count
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Acquired by
Potomac Equity Partners
(Jul 21, 2014)
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Products & Services of DialConnection
DialConnection offers a comprehensive portfolio of products and services, including DC Contact Center, MobileDirect, and Speech Analytics.
Platform for outbound campaigns and compliance in business communications.
Tool for silent voice mail delivery to subscribers without interruption.
Software for redacting sensitive data from call recordings and analysis.
Funding Insights of DialConnection
Detailed funding history for DialConnection
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Investors in DialConnection
DialConnection has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Potomac Equity Partners.
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Potomac Equity Partners is engaged in private equity investments.
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Investor details for DialConnection
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Investments & Acquisitions by DialConnection
Investment portfolio details for DialConnection
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Financial Statements - DialConnection
Detailed financials for DialConnection
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Dialconnection Comparisons
Peer comparison for DialConnection
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Competitors of DialConnection
DialConnection operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Observe.AI, CallMiner, VoiceBase, TalkIQ and Luminoso, among others.
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AI-powered conversation intelligence and automation are provided for contact centers.
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Cloud and AI-based conversational analytics are delivered by CallMiner.
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Speech analytics and transcription services for call centers are provided.
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Speech analytics solutions are delivered through a cloud-based platform.
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AI-driven analytics are applied to unstructured text for consumer insights.
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Cloud based platform offering speech analytics solutions
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Detailed competitors of DialConnection
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Latest news on Dialconnection
Complete news archive for DialConnection
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Frequently Asked Questions about DialConnection
DialConnection was founded in 2000.
DialConnection is headquartered in Laurel, United States. It is registered at Laurel, Maryland, United States.
DialConnection was founded in 2000 and is based in Laurel, United States. Analytics solutions for contact centers are delivered through SaaS and on-premise models. Speech analytics tools are employed to support agent productivity and performance in call environments. Capabilities encompass sensitive data detection and redaction, call volume forecasting, voice-to-text conversion, topic clustering, agent performance scoring, and flexible search functions. Operations focus on the telecommunications and customer service sectors.
DialConnection's top competitors include Observe.AI, CallMiner and Gridspace.
DialConnection offers DC Contact Center, MobileDirect, and Speech Analytics.
DialConnection has 1 investor. Key investors include Potomac Equity Partners.