About DialConnection
DialConnection is a company based in Laurel (United States) founded in 2000 was acquired by Potomac Equity Partners in July 2014.. DialConnection offers products and services including DC Contact Center, MobileDirect, and Speech Analytics. DialConnection operates in a competitive market with competitors including Observe.AI, CallMiner, VoiceBase, TalkIQ and Luminoso, among others.
- Headquarter Laurel, United States
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Sectors
Technology
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Website
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Acquired by
Potomac Equity Partners
(Jul 21, 2014)
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Products & Services of DialConnection
DialConnection offers a comprehensive portfolio of products and services, including DC Contact Center, MobileDirect, and Speech Analytics. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for outbound campaigns and compliance in business communications.
Tool for silent voice mail delivery to subscribers without interruption.
Software for redacting sensitive data from call recordings and analysis.
Funding Insights of DialConnection
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in DialConnection
DialConnection has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Potomac Equity Partners. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Potomac Equity Partners is engaged in private equity investments.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Venture capital is directed toward companies in multiple sectors.
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Investments & Acquisitions by DialConnection
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - DialConnection
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Dialconnection Comparisons
Competitors of DialConnection
DialConnection operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Observe.AI, CallMiner, VoiceBase, TalkIQ and Luminoso, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
AI-powered conversation intelligence and automation are provided for contact centers.
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| domain | founded_year | HQ Location |
Cloud and AI-based conversational analytics are delivered by CallMiner.
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| domain | founded_year | HQ Location |
Speech analytics and transcription services for call centers are provided.
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| domain | founded_year | HQ Location |
Speech analytics solutions are delivered through a cloud-based platform.
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| domain | founded_year | HQ Location |
AI-driven analytics are applied to unstructured text for consumer insights.
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| domain | founded_year | HQ Location |
Cloud based platform offering speech analytics solutions
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about DialConnection
When was DialConnection founded?
DialConnection was founded in 2000.
Where is DialConnection located?
DialConnection is headquartered in Laurel, United States. It is registered at Laurel, Maryland, United States.
What does DialConnection do?
DialConnection was founded in 2000 and is based in Laurel, United States. Analytics solutions for contact centers are delivered through SaaS and on-premise models. Speech analytics tools are employed to support agent productivity and performance in call environments. Capabilities encompass sensitive data detection and redaction, call volume forecasting, voice-to-text conversion, topic clustering, agent performance scoring, and flexible search functions. Operations focus on the telecommunications and customer service sectors.
Who are the top competitors of DialConnection?
DialConnection's top competitors include Observe.AI, CallMiner and Gridspace.
What products or services does DialConnection offer?
DialConnection offers DC Contact Center, MobileDirect, and Speech Analytics.
Who are DialConnection's investors?
DialConnection has 1 investor. Key investors include Potomac Equity Partners.
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