About Get Satisfaction
Get Satisfaction is a Technology company based in San Francisco (United States) founded in 2007, and was acquired by Sprinklr in April 2015. Customer communities are engaged and supported through a dedicated platform. Get Satisfaction has raised $20.85 million across 5 funding rounds from investors including Sprinklr, Azure Capital Partners and Adaptive Path. The company has 43 employees. The company was acqui-hired. Its focus areas include Enterprise Applications, MarketingTech, Omnichannel Marketing and Customer Service Software. Its legal entity is GET SATISFACTION INC. Its competitors include Constant Contact, Adobe and HubSpot; 2 of its 3 listed competitors have raised funding.
Company details
Get Satisfaction helps customer-centric organizations engage consumers in meaningful conversations about their products and services. The Get Satisfaction community platform transforms these conversations into user-generated marketing content and insights, enabling businesses to create differentiated customer experiences. Features include built in SEO capabilities, Integretation with Facebook and social media monitoring, CRM, Helpdesk, marketing automation tools; Language localization and gamification for community members. Customers include Citrix, HootSuite, Intuit and Kelloggs. Acquired by Sprinklr.
- Headquarters San Francisco, United States
- Employees 43
- Stage Acquired
- SectorsTechnology
- Website getsatisfaction.com
- Social LinkedIn X Facebook
- Acquired by Sprinklr (Apr 2015)
- Legal Name Get Satisfaction Inc
Funding Insights of Get Satisfaction
Get Satisfaction has successfully raised a total of $20.85M across 5 strategic funding rounds. The most recent funding activity was a Series B round of $10 million completed in August 2011. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $20.85M
- Total Rounds 5
- Last Round Series B — $10M
- First Round $1.3M
(Sep 2007)
- Investors Count 6
All 5 funding rounds of Get Satisfaction with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug 2011 | $10M | Series B | – | InterWest Partners | |
| Aug 2010 | $6M | Series A | – | Azure Capital Partners | |
| Jan 2010 | $2.3M | Seed | – | – | – |
| Feb 2009 | $1.25M | Seed | – | – | |
| Sep 2007 | $1.3M | Seed | – | – |
7 investors in total: 7 institutional.
Investors in Get Satisfaction
Get Satisfaction has secured backing from 7 investors, including venture fund and institutional investors. Prominent investors backing the company include Sprinklr, Azure Capital Partners and Adaptive Path.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Early-stage investing in IT and healthcare ventures. | interwest.com | |||
US focused VC firm | oatv.com | San Francisco, United States | ||
Early-stage investments are targeted by Azure Capital Partners. | 2000 | azurecap.com | San Francisco, United States | |
US focused seed and early-stage VC firm | firstround.com | San Francisco, United States | ||
Venture capital is invested in multiple sectors by Uncork Capital. | uncorkcapital.com | Palo Alto, United States | ||
User experience design consulting services are provided in San Francisco. | 2001 | adaptivepath.com | San Francisco, United States | |
Cloud-based customer experience management software is provided for brands. | 2009 | sprinklr.com | New York, United States |
Investor details for Get Satisfaction
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Timeline of Get Satisfaction
4 dated milestones of Get Satisfaction across 8 years, from founding to its latest funding, stage changes and deals.
- Founded Get Satisfaction is founded.
- Funding First funding round of $1.3M.
- Funding Latest funding round, Series B, of $10.0M.
- Exit Acquired by Sprinklr.
Competitors of Get Satisfaction
Get Satisfaction has 3 listed competitors in our database, 2 of them funded. They include Constant Contact, Adobe and HubSpot.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| constantcontact.com | 1998 | Waltham, United States | $37M | 1,434 | Multi-channel online marketing tools are provided for small businesses. | |
| adobe.com | 1982 | San Jose, United States | 30,709 | AI-powered platform manages marketing creatives and customer journeys. | ||
| hubspot.com | 2005 | Cambridge, United States | $100.7M | 4,502 | Provider of AI-powered customer relationship management software |
Detailed competitors of Get Satisfaction
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- Full competitor set
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Web traffic of Get Satisfaction
Websites that share an audience with Get Satisfaction (getsatisfaction.com).
Websites whose visitors overlap most with Get Satisfaction. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| uservoice.com | 100% | 851.8K | #66,797 | View details | |
suggestionbox.com | suggestionbox.com | 71% | – | ||
| medium.com | 46% | 83.7M | #635 | View details | |
| zendesk.com | 30% | 73.5M | #366 | View details | |
en.wikipedia.org | en.wikipedia.org | 30% | – | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 13 similar websites and full traffic analytics for Get Satisfaction
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- 13 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Get Satisfaction (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Get Satisfaction
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Frequently Asked Questions about Get Satisfaction
Get Satisfaction was founded in 2007.
Get Satisfaction is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Get Satisfaction is a funded company, having raised a total of $20.85M across 5 funding rounds to date. The company's 1st funding round was a Seed of $1.3M, raised on Sep 2007.
Get Satisfaction has 43 employees.
Get Satisfaction helps customer-centric organizations engage consumers in meaningful conversations about their products and services. The Get Satisfaction community platform transforms these conversations into user-generated marketing content and insights, enabling businesses to create differentiated customer experiences. Features include built in SEO capabilities, Integretation with Facebook and social media monitoring, CRM, Helpdesk, marketing automation tools; Language localization and gamification for community members. Customers include Citrix, HootSuite, Intuit and Kelloggs. Acquired by Sprinklr.
Get Satisfaction's top competitors include HubSpot, Constant Contact and Adobe.
Get Satisfaction has 7 investors. Key investors include Sprinklr, Azure Capital Partners, Adaptive Path, InterWest, and O'Reilly AlphaTech Ventures.
Get Satisfaction operates through Get Satisfaction Inc.
Yes. Get Satisfaction was acquired by Sprinklr in April 2015.