About Spoken Communication
Spoken Communication is a Technology company based in Seattle (United States) founded in 2005 by Gilad Odinak, and was acquired by Avaya in January 2018. Cloud Contact Center as a Service. Spoken Communication has raised $44.55 million across 4 funding rounds from investors including Avaya, Riverwood Capital and Ignition Partners. Spoken Communication has completed 1 acquisition, including GotVoice. Its chief executive, as recorded, is Mo Afshar. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its competitors include Twilio, Genesys and Freshworks; 3 of its 3 listed competitors have raised funding.
Company details
Spoken communications, previously known as intellisist provides cloud contact center platform to enterprises. Its cloud platform provides a full suite of call center features, including Avaya and Spoken ACDs, DTMF, Speech recognition, smart and secure IVR, end-to-end call recording and screen capture, live call recording, big data analytics with integration services from customer data sources such as CRM, credit card processing services. Its platform includes two geographically diverse, fully redundant data centers and a live-live configuration to protect against outages. Named fastest growing company in Inc magazine list in 2015 for the third consecutive year. Posted revenues of 22.5 M in 2014. Acquired HyperQuality and GotVoice in 2012 and 2009 respectively.
- Headquarters Seattle, United States
- Founders Gilad Odinak
- Stage Acquired
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website spoken.com
- Social LinkedIn X
- Acquired by Avaya (Jan 2018)
Funding Insights of Spoken Communication
Spoken Communication has successfully raised a total of $44.55M across 4 strategic funding rounds. The most recent funding activity was a Series D round of $28.8 million completed in August 2015. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $44.55M
- Total Rounds 4
- Last Round Series D — $28.8M
- First Round $750,000
(Oct 2009)
- Investors Count 2
All 4 funding rounds of Spoken Communication with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug 2015 | $28.8M | Series D | – | Riverwood Capital, Ignition Partners | – |
| Feb 2012 | $11.5M | Series B | – | Ignition Partners | – |
| Nov 2010 | $3.5M | Series A | – | Ignition Partners | – |
| Oct 2009 | $750,000 | Seed | – | – |
3 investors in total: 3 institutional.
Investors in Spoken Communication
Spoken Communication has secured backing from 3 investors, including venture fund and institutional investors. Prominent investors backing the company include Avaya, Riverwood Capital and Ignition Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Carveout investments are managed by Riverwood Capital in private equity. | riverwoodcapital.com | Menlo Park, United States | ||
Investments in enterprise software sectors are made by Ignition Partners. | ignition.vc | Los Altos, United States | ||
Cloud-based unified communication software is delivered for businesses. | 2000 | avaya.com | Durham, United States |
Investor details for Spoken Communication
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People of Spoken Communication
405 people are tracked at Spoken Communication (118 in leadership, 5 in board & advisors, 282 in team).
| Name | Role | Group |
|---|---|---|
Gilad Odinak | Co-Founder & CTO | Leadership |
Mo Afshar | CEO & President | Leadership |
Matt King | Partner Sales Manager SISP | Leadership |
Kimberly Starai | Director, North America Customer Success | Leadership |
Matt Turk | Director Of Sales For MTA Accounts | Leadership |
Holly Welty | Technical Support Director | Leadership |
John Grande | Solutions Consultant Director | Leadership |
Brett Franck | Service Director, Global Services & Success | Leadership |
Chris Dickson | Vice President Of Channels (americas) | Leadership |
George Girgis | Sr. Director Global Revenue At Avaya | Leadership |
Patrick Dennis | CEO | Leadership |
Kenneth Lynn Cook | Client Solutions Director | Leadership |
Marcos Fujisawa | Vice President Of Engineering | Leadership |
Alexander Parkhomenko | Vice President Of Sales | Leadership |
Carsten Schulz | Head Of Small & Medium Enterprises Sales | Leadership |
Roberto Schmidl | Global Vice President Customer Success And Renewals | Leadership |
Jeff Karas | Sr Director, Product Management - Workforce Engagement Management & Analytics | Leadership |
Mike Kirchmaier | Client Solutions Director | Leadership |
Danny Drew | EMEA / APAC Public Cloud Director | Leadership |
Michele Molne | Senior Director Finance - Global Business Operations | Leadership |
385 more people are available in the full profile.
Complete people profiles for Spoken Communication
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Investments & Acquisitions by Spoken Communication
Spoken Communication has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include GotVoice.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Voice messaging and communication services are offered by GotVoice. | gotvoice.com | Bellevue, United States | 2002 | Oct 2009 | •••• |
Complete acquisition details for Spoken Communication
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Timeline of Spoken Communication
5 dated milestones of Spoken Communication across 13 years, from founding to its latest funding, stage changes and deals.
Competitors of Spoken Communication
Spoken Communication has 3 listed competitors in our database, 3 of them funded. They include Twilio, Genesys and Freshworks.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. |
Detailed competitors of Spoken Communication
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Web traffic of Spoken Communication
Websites that share an audience with Spoken Communication (spoken.com).
Websites whose visitors overlap most with Spoken Communication. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| five9.com | 100% | 2.8M | #17,250 | View details | |
| voicecloud.com | 95% | 680.7K | #14,159,273 | View details | |
| phonetag.com | 93% | View details | |||
| hullomail.com | 92% | View details | |||
| nuance.com | 91% | 493.4K | #108,342 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 12 similar websites and full traffic analytics for Spoken Communication
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- 12 similar websites
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Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Spoken Communication (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Spoken Communication
Complete news archive for Spoken Communication
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Frequently Asked Questions about Spoken Communication
Spoken Communication was founded in 2005 and raised its 1st funding round 4 years after it was founded.
Spoken Communication is headquartered in Seattle, United States. It is registered at Seattle, Washington, United States.
Mo Afshar is the CEO of Spoken Communication, as recorded in our data.
Spoken Communication is a funded company, having raised a total of $44.55M across 4 funding rounds to date. The company's 1st funding round was a Seed of $750K, raised on Oct 2009.
Spoken communications, previously known as intellisist provides cloud contact center platform to enterprises. Its cloud platform provides a full suite of call center features, including Avaya and Spoken ACDs, DTMF, Speech recognition, smart and secure IVR, end-to-end call recording and screen capture, live call recording, big data analytics with integration services from customer data sources such as CRM, credit card processing services. Its platform includes two geographically diverse, fully redundant data centers and a live-live configuration to protect against outages. Named fastest growing company in Inc magazine list in 2015 for the third consecutive year. Posted revenues of 22.5 M in 2014. Acquired HyperQuality and GotVoice in 2012 and 2009 respectively.
Spoken Communication's top competitors include Twilio, Genesys and Freshworks.
Spoken Communication has made 1 acquisition, including GotVoice.
Spoken Communication has 3 investors. Key investors include Avaya, Riverwood Capital, and Ignition Partners.
Yes. Spoken Communication was acquired by Avaya in January 2018.