About SQM Group
SQM Group is a Technology company based in Coeur D'alene (United States) founded in 1996 by Mike Desmarais. Full-stack contact center software solutions are provided by SQM Group. It operates on a SaaS (Software-as-a-Service) and Professional Services model. Its chief executive, as recorded, is Mike Desmarais. Its website sqmgroup.com draws about 39 thousand monthly visits. SQM Group offers products and services including mySQM™ Auto QA, Personalized Intelligence, and CX Benchmarking. Its focus areas include Software and Customer Experience Solutions. Its legal entity is SQM Group, Inc. Similar companies include Dialpad, Genesys and Freshworks; 3 of its 3 listed similar companies have raised funding.
Company details
SQM Group is specialized in providing automated quality assurance solutions for call centers. Services are focused on enhancing customer satisfaction through AI-driven tools like mySQM Auto QA, which evaluates interactions across multiple channels. The company also offers benchmarking, research, and awards for contact center performance. Sectors served include customer experience and employee engagement, with solutions designed to improve first call resolution and reduce operational costs.
- Headquarters Coeur D'alene, United States
- Founders Mike Desmarais
- SectorsTechnology
- Website category Business and Consumer Services · Business Services
- Email••••••••
- Phone•••• ••••
- Website sqmgroup.com
- Social LinkedIn X Facebook Instagram
- Legal Name Sqm Group, Inc.
Products & Services of SQM Group
SQM Group offers a comprehensive portfolio of products and services, including mySQM™ Auto QA, Personalized Intelligence, and CX Benchmarking.
Automated QA tool predicts agent CSAT with high accuracy.
Features designed to enhance customer service representative performance.
Benchmarking metrics against leading contact centers for improvement.
People of SQM Group
11 people are tracked at SQM Group (5 in leadership, 6 in team).
| Name | Role | Group |
|---|---|---|
Mike Desmarais | Founder & CEO | Leadership |
Nader Ghattas | Chief Customer Experience Officer | Leadership |
Lara Pow | Chief Finance And Operations Officer | Leadership |
Cynthia Harkness | Director Of Auto-qa And Customer Experience | Leadership |
Adam Marwood | Director Of Software Development | Leadership |
Bjorn Allpas | Seo/webmaster | Team |
Julie H. | Senior Manager Client Advocacy | Team |
Mary Moses | Manager - Client Advocacy | Team |
Jessica Gilroy | Telephone Interviewer | Team |
Pam Havens | Senior Manager - Client Advocacy | Team |
Glen Mah | V.p. Of Technology | Team |
Complete people profiles for SQM Group
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- Team structure
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Similar companies to SQM Group
SQM Group has 3 listed similar companies in our database, 3 of them funded. They include Dialpad, Genesys and Freshworks.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. |
Detailed similar companies of SQM Group
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Web traffic of SQM Group
The website of SQM Group (sqmgroup.com) receives about 39.2K visits a month and ranks #702,879 among all websites worldwide, #5,609 in Business Services.
- Monthly visits39.2K
▲ 13% vs previous month
- Unique visitors14K
per month
- Global rank#702,879
among all websites
- Category rank#5,609
Business and Consumer Services · Business Services
- Bounce rate43%
- Pages per visit3.8
- Average visit46 sec
- DevicesDesktop 33% · Mobile 67%
Websites whose visitors overlap most with SQM Group. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| outsourceaccelerator.com | 100% | 680.7K | #275,063 | View details | |
| fonolo.com | 96% | 23.1K | #1,213,354 | View details | |
| icmi.com | 96% | 680.7K | #1,246,540 | View details | |
blog.intradiem.com | blog.intradiem.com | 94% | – | ||
| astutesolutions.com | 83% | View details | |||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 30 similar websites and full traffic analytics for SQM Group
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- 30 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as SQM Group (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Sqm Group
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Frequently Asked Questions about SQM Group
SQM Group was founded in 1996.
SQM Group is headquartered in Coeur D'alene, United States. It is registered at Coeur D'alene, Idaho, United States.
Mike Desmarais is the CEO of SQM Group, as recorded in our data. They have also founded this company.
SQM Group is specialized in providing automated quality assurance solutions for call centers. Services are focused on enhancing customer satisfaction through AI-driven tools like mySQM Auto QA, which evaluates interactions across multiple channels. The company also offers benchmarking, research, and awards for contact center performance. Sectors served include customer experience and employee engagement, with solutions designed to improve first call resolution and reduce operational costs.
SQM Group's top competitors include Genesys, Freshworks and Dialpad.
SQM Group offers mySQM™ Auto QA, Personalized Intelligence, and CX Benchmarking.
SQM Group operates through Sqm Group, Inc..