About Talkdesk
Talkdesk is a company based in San Francisco (United States) founded in 2011 by Tiago Paiva. Talkdesk has raised $497.85 million across 8 funding rounds from investors including Franklin Templeton, Top Tier Capital Partners and Amity Ventures. Talkdesk offers products and services including Talkdesk AI Agents, Ascend AI Platform, and Autopilot. Talkdesk operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter San Francisco, United States
- Founders Tiago Paiva
- Stage Decacorn
- SectorsTechnology
- Website category Computers Electronics and Technology · Programming and Developer Software
- Email••••••••
- Phone•••• ••••
- Website talkdesk.com
- Social LinkedIn X Facebook Instagram YouTube
- Total Equity Funding$497.85M (USD)
in 8 rounds
- Latest Funding Round$230M (USD), Series D
Aug 2021
- InvestorsFranklin Templeton
& 16 more
Products & Services of Talkdesk
Talkdesk offers a comprehensive portfolio of products and services, including Talkdesk AI Agents, Ascend AI Platform, and Autopilot.
Automates customer service tasks with AI for efficient interactions.
Provides AI-driven solutions for scaling customer experience operations.
Handles routine tasks to enhance agent productivity in contact centers.
Apps and channels of Talkdesk
its YouTube channel LEGO has 20M subscribers and 14 videos.
Videos from Talkdesk
The most watched videos on Talkdesk's YouTube channel, LEGO (20M subscribers). Click a video to play it here.
More on LEGO.
Funding Insights of Talkdesk
Talkdesk has successfully raised a total of $497.85M across 8 strategic funding rounds. The most recent funding activity was a Series D round of $230 million completed in August 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $497.85M
- Total Rounds 8
- Last Round Series D — $230M
- First Round $450,000
(Oct 2011)
- Investors Count 17
All 8 funding rounds of Talkdesk with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug 2021 | $230M | Series D | $10B | – | |
| Jul 2020 | $143.25M | Series C | – | Franklin Templeton India, Top Tier Capital Partners | |
| Oct 2018 | $100M | Series B | $1B | Viking Global Investors | |
| Oct 2015 | $6M | Series A | – | Salesforce Ventures | |
| Jun 2015 | $15M | Series A | – | – | |
| Sep 2014 | $3.15M | Series A | – | Storm Ventures | |
| Jun 2014 | – | Seed | – | Uncommon Capital | – |
| Oct 2011 | $450,000 | Seed | – | – |
| Date | Valuation | Stage |
|---|---|---|
| Aug 2021 | $10B | •••••••• |
| Oct 2018 | $1B | •••••••• |
Last known valuation $10B (Aug 2021). 17 investors in total: 17 institutional.
Investors in Talkdesk
Talkdesk has secured backing from 17 investors, including venture fund and institutional investors. Prominent investors backing the company include Franklin Templeton, Top Tier Capital Partners and Amity Ventures.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital investments are directed toward tech startups. | – | amity.vc | San Francisco, United States | |
Global innovation is invested in across public and private markets. | – | alphasquaregroup.com | New York, United States | |
Private investment firm focused on multiple sectors | – | vikingglobal.com | Greenwich, United States | |
Diversified asset management firm | – | willcapllc.com | New York, United States | |
Early-stage startups are funded by Threshold VC firm. | – | threshold.vc | Palo Alto, United States | |
Tech-focused VC firm primarily investing in early to late-stage startups | – | skipcapital.com | Sydney, Australia | |
Lead Edge Capital is focused on growth equity investments in technology. | – | leadedge.com | New York, United States | |
US focused VC firm | – | dfj.com | Menlo Park, United States | |
Venture capital fund focused on multiple sectors | – | stormventures.com | Menlo Park, United States | |
Early-stage tech startups are funded by corporate-backed Salesforce Ventures. | – | salesforceventures.com | San Francisco, United States |
Investor details for Talkdesk
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Talkdesk
216 people are tracked at Talkdesk (94 in leadership, 3 in board & advisors, 119 in team).
| Name | Role | Group |
|---|---|---|
Tiago Paiva | Co-Founder & CEO | Leadership |
Annabel Starratt | Senior Director Of Product Management | Leadership |
Avilene Pham | Head Of People Business Partners GTM & G&a | Leadership |
Edite Amorim | R&d Analytics & Forecasting Director | Leadership |
David Middler | Chief Legal Officer | Leadership |
Nathan Henry | Director Of Revenue Enablement Operations | Leadership |
Neville Letzerich | Chief Marketing Officer | Leadership |
Richard O'Brien | Regional AI Sales Director | Leadership |
Hugo do Ó | Senior Manager, Partner Marketing - EMEA Lead | Leadership |
Alex Sinai | Director, Revenue Accounting | Leadership |
António Veloso | Director, Product Management - AI Adoption | Leadership |
Keely Ross | Regional AI Sales Director | Leadership |
Fred Li | Director Of Product Management | Leadership |
Nicole Josz | Senior Partner Marketing Manager | Leadership |
Shawn O'Connell | Area Vice President | Financial Services & Insurance | AI | Leadership |
Pedro Gomes | Senior Engineering Director | Leadership |
Venkat Iyer | Vice President Of Products - Communications | Leadership |
Terri Schexnaydre | Vice President, Accounting | Leadership |
Terence Kenny | Sr. Director Accounting - Consolidation | Leadership |
Kyle Sutton | Vice President, Growth Marketing | Leadership |
196 more people are available in the full profile.
Complete people profiles for Talkdesk
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of Talkdesk
5 dated milestones of Talkdesk across 10 years, from founding to its latest funding, stage changes and deals.
- Founded Talkdesk is founded.
- Funding First funding round of $450K.
- Milestone Reaches Unicorn status.
- Funding Latest funding round, Series D, of $230.0M.
- Milestone Reaches Decacorn status.
Competitors of Talkdesk
Talkdesk operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $642.33M | 1,089 | Provider of contact center business communication solutions | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of Talkdesk
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Talkdesk
The website of Talkdesk (talkdesk.com) receives about 150.4K visits a month and ranks #354,219 among all websites worldwide, #8,382 in Programming and Developer Software.
- Monthly visits150.4K
▲ 30% vs previous month
- Unique visitors48.8K
per month
- Global rank#354,219
among all websites
- Category rank#8,382
Computers Electronics and Technology · Programming and Developer Software
- Bounce rate46%
- Pages per visit1.9
- Average visit47 sec
- DevicesDesktop 49% · Mobile 51%
Websites whose visitors overlap most with Talkdesk. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| salesforce.com | 100% | 96.5M | #420 | View details | |
| nextiva.com | 93% | 985K | #52,024 | View details | |
| akka.io | 91% | 103.7K | #382,712 | View details | |
| github.com | 91% | 542.6M | #65 | View details | |
| ada.cx | 91% | 389.2K | #143,318 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Talkdesk
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Talkdesk
Complete news archive for Talkdesk
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to Talkdesk
10 companies that operate in the same segment as Talkdesk (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Talkdesk
Talkdesk was founded in 2011.
Talkdesk is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Tiago Paiva is the current CEO of Talkdesk. They have also founded this company.
Talkdesk is a funded company, having raised a total of $497.85M across 8 funding rounds to date. The company's 1st funding round was a Seed of $450K, raised on Oct 2011.
Founded in 2011 and headquartered in San Francisco, United States, Talkdesk operates in the customer service software sector. Cloud-based solutions are provided for omnichannel communication, including real-time support across multiple channels. Workforce management, customer experience analytics, and AI-driven processes are integrated to optimize interactions. Services are extended to industries such as manufacturing, telecom, education, and retail.
Talkdesk's top competitors include Twilio, Genesys and Freshworks.
Talkdesk offers Talkdesk AI Agents, Ascend AI Platform, and Autopilot.
Talkdesk has 17 investors. Key investors include Franklin Templeton, Top Tier Capital Partners, Amity Ventures, Whale Rock Capital Management, and Alpha Square Group.
The valuation of Talkdesk is $10B as of Aug 2021.
The website of Talkdesk receives about 150 thousand visits a month and ranks #354,219 among all websites worldwide.