About Talkdesk
Talkdesk is a company based in San Francisco (United States) founded in 2011 by Tiago Paiva.. Talkdesk has raised $497.85 million across 8 funding rounds from investors including Franklin Templeton, Top Tier Capital Partners and Amity Ventures. Talkdesk offers products and services including Talkdesk AI Agents, Ascend AI Platform, and Autopilot. Talkdesk operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter San Francisco, United States
- Founders Tiago Paiva
- Stage Decacorn
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Sectors
Technology
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Email
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Phone
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Website
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Social
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$497.85 M (USD)
in 8 rounds
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Latest Funding Round
$230 M (USD), Series D
Aug 12, 2021
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Investors
Franklin Templeton
& 16 more
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Employee Count
Employee Count
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Products & Services of Talkdesk
Talkdesk offers a comprehensive portfolio of products and services, including Talkdesk AI Agents, Ascend AI Platform, and Autopilot. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Automates customer service tasks with AI for efficient interactions.
Provides AI-driven solutions for scaling customer experience operations.
Handles routine tasks to enhance agent productivity in contact centers.
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Software Development Team
37 people
Product Management Team
34 people
Sales and Marketing
25 people
Leadership Team
21 people
Senior Team
17 people
Finance and Accounting
15 people
Human Resources and Administration
14 people
Operations Team
10 people
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Funding Insights of Talkdesk
Talkdesk has successfully raised a total of $497.85M across 8 strategic funding rounds. The most recent funding activity was a Series D round of $230 million completed in August 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 8
- Last Round Series D — $230.0M
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First Round
First Round
(31 Oct 2011)
- Investors Count 17
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug, 2021 | Amount | Series D - Talkdesk | Valuation |
investors |
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| Jul, 2020 | Amount | Series C - Talkdesk | Valuation | Franklin Templeton India , Top Tier Capital Partners | |
| Oct, 2018 | Amount | Series B - Talkdesk | Valuation | Viking Global Investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Talkdesk
Talkdesk has secured backing from 17 investors, including venture fund and institutional investors. Prominent investors backing the company include Franklin Templeton, Top Tier Capital Partners and Amity Ventures. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Venture capital investments are directed toward tech startups.
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Founded Year | Domain | Location | |
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Global innovation is invested in across public and private markets.
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Founded Year | Domain | Location | |
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Private investment firm focused on multiple sectors
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Talkdesk
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Talkdesk
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Talkdesk Comparisons
Competitors of Talkdesk
Talkdesk operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based customer service platform is offered for business engagement.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Talkdesk
Frequently Asked Questions about Talkdesk
When was Talkdesk founded?
Talkdesk was founded in 2011.
Where is Talkdesk located?
Talkdesk is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Who is the current CEO of Talkdesk?
Tiago Paiva is the current CEO of Talkdesk. They have also founded this company.
Is Talkdesk a funded company?
Talkdesk is a funded company, having raised a total of $497.85M across 8 funding rounds to date. The company's 1st funding round was a Series B of $100M, raised on Oct 31, 2011.
What does Talkdesk do?
Founded in 2011 and headquartered in San Francisco, United States, Talkdesk operates in the customer service software sector. Cloud-based solutions are provided for omnichannel communication, including real-time support across multiple channels. Workforce management, customer experience analytics, and AI-driven processes are integrated to optimize interactions. Services are extended to industries such as manufacturing, telecom, education, and retail.
Who are the top competitors of Talkdesk?
Talkdesk's top competitors include Twilio, Genesys and Freshworks.
What products or services does Talkdesk offer?
Talkdesk offers Talkdesk AI Agents, Ascend AI Platform, and Autopilot.
Who are Talkdesk's investors?
Talkdesk has 17 investors. Key investors include Franklin Templeton, Top Tier Capital Partners, Amity Ventures, Whale Rock Capital Management, and Alpha Square Group.
What is Talkdesk's valuation?
The valuation of Talkdesk is $10B as of Aug 2021.