About Team Support
Team Support is a company based in Dallas (United States) founded in 2008. Team Support has raised $1.25 million across 2 funding rounds from investors including Level Equity. The company has 65 employees. Team Support has completed 1 acquisition, including SnapEngage. Team Support offers products and services including Support Ticketing, Messaging & Live Chat, Insights, and TeamSupport AI. Team Support operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter Dallas, United States
- Employees 65
- SectorsTechnology
- Website category Computers Electronics and Technology · Programming and Developer Software
- Email••••••••
- Website teamsupport.com
- Social LinkedIn X Facebook
- Total Equity Funding$1.25M (USD)
in 2 rounds
- Investors
- Employee Count65
- Investments & Acquisitions
Products & Services of Team Support
Team Support offers a comprehensive portfolio of products and services, including Support Ticketing, Messaging & Live Chat, Insights, and TeamSupport AI.
Manages customer support tickets and workflows efficiently
Enables real-time AI-assisted customer interactions
Provides data on customer sentiment and usage trends
Generates responses and automates support processes
Funding Insights of Team Support
Team Support has successfully raised a total of $1.25M across 2 strategic funding rounds. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $1.25M
- Total Rounds 2
- First Round $1.25M
(Jun 2014)
- Investors Count 1
All 2 funding rounds of Team Support with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul 2018 | – | Series B | – | – | |
| Jun 2014 | $1.25M | Series A | – | – | – |
1 investors in total: 1 institutional.
Investors in Team Support
Team Support has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Level Equity.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Middle-market growth capital investments are targeted by Level Equity. | – | levelequity.com | New York, United States |
Investor details for Team Support
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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- Co-investor network
Verified entity values are shown only after access is granted.
People of Team Support
26 people are tracked at Team Support (7 in leadership, 1 in board & advisors, 18 in team); the tracked headcount is 65.
| Name | Role | Group |
|---|---|---|
Sharon Pierce | Director, People Operations | Leadership |
Hélène Vincent | Chief Revenue Officer (cro) | Leadership |
Grant Stanis | CEO | Leadership |
Eric Harrington | Co-Founder & COO | Leadership |
Danielle Sola | Head Of Sales | Leadership |
Jonathan Lapinsky | VP of Engineering & Product | Leadership |
Nichole Herran | Director, Customer Success | Leadership |
Robert C. Johnson | Founder & Board Member | Board & advisors |
Meghana Bhavani Shankar | Product Manager | Team |
Jared Walton | Account Executive | Team |
Jeremy Hill | Customer Support Representative | Team |
Evangelos Dante Kotsinas | Manager of Customer Support & Success (EMEA/APAC) | Team |
Callen Garcia | Customer Success Manager | Team |
Stephen Kane | Onboarding Specialist | Team |
Antwain Gant | Major Account Manager | Team |
Andrew Muñiz | Enterprise Account Executive | Team |
Dan Mowinski | Senior Customer Success Manager | Team |
John Grayson Birkelbach | Customer Enablement Specialist | Team |
Laura Warren | Sales Development Representative | Team |
Joshua Neuberger | Technical Support Specialist | Team |
6 more people are available in the full profile.
Complete people profiles for Team Support
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
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- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Investments & Acquisitions by Team Support
Team Support has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include SnapEngage.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Live chat software is integrated with CRM for website visitors. | snapengage.com | Boulder, United States | 2008 | May 2021 | •••• |
Complete acquisition details for Team Support
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- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of Team Support
4 dated milestones of Team Support across 13 years, from founding to its latest funding, stage changes and deals.
- Founded Team Support is founded.
- Funding First funding round of $1.2M.
- Funding Latest funding round, Series B,.
- Acquisition Acquires SnapEngage.
Competitors of Team Support
Team Support operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| sinch.com | 2008 | Stockholm, Sweden | $12M | 7,286 | Provider of customer communications management platform | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $642.33M | 1,089 | Provider of contact center business communication solutions | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of Team Support
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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Verified entity values are shown only after access is granted.
Web traffic of Team Support
The website of Team Support (teamsupport.com) receives about 255K visits a month and ranks #188,596 among all websites worldwide, #4,337 in Programming and Developer Software.
- Monthly visits255K
▲ 20.8% vs previous month
- Unique visitors55.4K
per month
- Global rank#188,596
among all websites
- Category rank#4,337
Computers Electronics and Technology · Programming and Developer Software
- Bounce rate37%
- Pages per visit3.9
- Average visit3 min 28 sec
- DevicesDesktop 72% · Mobile 28%
Websites whose visitors overlap most with Team Support. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| helpdeskpilot.com | 100% | – | – | View details | |
| softwareadvice.com | 95% | 639.2K | #107,555 | View details | |
inndevelop.com | inndevelop.com | 90% | – | – | – |
| topdesk.com | 90% | 166.5K | #243,029 | View details | |
| picnet.com.au | 90% | – | – | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Team Support
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Team Support
Complete news archive for Team Support
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
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- Older coverage
- Brand-specific news history
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Similar companies to Team Support
10 companies that operate in the same segment as Team Support (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Team Support
Team Support was founded in 2008 and raised its 1st funding round 6 years after it was founded.
Team Support is headquartered in Dallas, United States. It is registered at Dallas, Texas, United States.
Team Support is a funded company, having raised a total of $1.25M across 2 funding rounds to date. The company's 1st funding round was a Series A of $1.25M, raised on Jun 2014.
Team Support has 65 employees.
TeamSupport was founded in 2008 in Dallas, United States, within the B2B software sector. A web-based help desk application is operated to manage customer service for companies offering software products. Features such as ticket tracking, company profiles, inventory monitoring, and client software versions are included. Collaboration occurs through an internal social network, alongside reporting, analytics, omnichannel support, knowledge base, customer distress indexing, and live chat capabilities.
Team Support's top competitors include Twilio, Genesys and Freshworks.
Team Support offers Support Ticketing, Messaging & Live Chat, Insights, and TeamSupport AI.
Team Support has made 1 acquisition, including SnapEngage.
Team Support has 1 investor. Key investors include Level Equity.
The website of Team Support receives about 255 thousand visits a month and ranks #188,596 among all websites worldwide.