About TheLoops
TheLoops is a company based in San Jose (United States) founded in 2019 was acquired by IFS in June 2025.. TheLoops has raised $8.75 million across 1 funding round from investors including IFS, Dell Technologies Capital and Tidal Ventures. TheLoops offers products and services including AI Agent Copilot, AutoQA, Intelligent Routing, Escalation Prediction, and Predictive CSAT. TheLoops operates in a competitive market with competitors including Observe.AI, CallMiner, Invoca, Gridspace and Convin, among others.
- Headquarter San Jose, United States
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Sectors
Technology
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Email
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Phone
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Website
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Social
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Products & Services of TheLoops
TheLoops offers a comprehensive portfolio of products and services, including AI Agent Copilot, AutoQA, Intelligent Routing, Escalation Prediction, and Predictive CSAT. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Guides agents to resolve support cases faster and more efficiently.
Monitors and improves agent performance through automated reviews.
Automates ticket assignment based on agent skills and availability.
Predicts and prevents potential customer escalations proactively.
Analyzes real-time customer sentiment for better support outcomes.
Funding Insights of TheLoops
TheLoops has successfully raised a total of $8.75M through 1 strategic funding round. The most recent funding activity was a Seed round of $8.75 million completed in June 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 1
- Last Round Seed — $8.8M
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First Round
First Round
(23 Jun 2021)
- Investors Count 3
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun, 2021 | Amount | Seed - TheLoops | Valuation | Dell Technologies Capital |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in TheLoops
TheLoops has secured backing from 4 investors, including venture fund investors. Prominent investors backing the company include IFS, Dell Technologies Capital and Tidal Ventures. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Venture capital fund investing in multiple sectors
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Founded Year | Domain | Location | |
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Early-stage tech startups are supported through venture capital investments.
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Founded Year | Domain | Location | |
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Early-stage enterprise startups are funded by WestWave Capital.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by TheLoops
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - TheLoops
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Theloops Comparisons
Competitors of TheLoops
TheLoops operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Observe.AI, CallMiner, Invoca, Gridspace and Convin, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
AI-powered conversation intelligence and automation are provided for contact centers.
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| domain | founded_year | HQ Location |
Cloud and AI-based conversational analytics are delivered by CallMiner.
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| domain | founded_year | HQ Location |
Platform that connects marketing and sales teams to track and optimise the buying journey
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| domain | founded_year | HQ Location |
Cloud based platform offering speech analytics solutions
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| domain | founded_year | HQ Location |
AI-powered conversation intelligence is provided for contact centers.
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| domain | founded_year | HQ Location |
Conversation intelligence platform provided for customer experience analysis.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Theloops
Frequently Asked Questions about TheLoops
When was TheLoops founded?
TheLoops was founded in 2019 and raised its 1st funding round 2 years after it was founded.
Where is TheLoops located?
TheLoops is headquartered in San Jose, United States. It is registered at San Jose, California, United States.
Is TheLoops a funded company?
TheLoops is a funded company, having raised a total of $8.75M across 1 funding round to date. The company's 1st funding round was a Seed of $8.75M, raised on Jun 23, 2021.
What does TheLoops do?
TheLoops was founded in 2019 and is headquartered in San Jose, United States. Analytics tools are offered for customer service teams in the software sector. Workflows and interactions within support operations are examined by the platform. Data from various sources is integrated and contextualized to generate insights for productivity enhancements, process refinements, and issue reporting. Operations focus on enabling data-driven decisions for support representatives.
Who are the top competitors of TheLoops?
TheLoops's top competitors include Observe.AI, Invoca and CallMiner.
What products or services does TheLoops offer?
TheLoops offers AI Agent Copilot, AutoQA, Intelligent Routing, Escalation Prediction, and Predictive CSAT.
Who are TheLoops's investors?
TheLoops has 4 investors. Key investors include IFS, Dell Technologies Capital, Tidal Ventures, and WestWave Capital.