About TouchCommerce
TouchCommerce is a Technology company based in Agoura Hills (United States) founded in 1999, and was acquired by Nuance in July 2016. Online interaction optimization. It operates in the Technology and Retail sectors. TouchCommerce has raised $30.93 million across 8 funding rounds from investors including Nuance, Partech Partners and Vertrue. The company has 210 employees. Its focus areas include High Tech, Chatbots, Industry Specific and Ecommerce. Its legal entity is TOUCHCOMMERCE, INC. Its competitors include Dialpad, Genesys and Zendesk; 3 of its 3 listed competitors have raised funding.
Company details
TouchCommerce was founded in 1999 in Agoura Hills, United States, as a provider of online interaction optimization solutions. Real-time customer analytics are combined with live interaction technology and program optimization services. Offerings include live chat software, knowledgebase user guides, personalized content marketing, collaborative browsing, browser-based VoIP calls, and feedback collection surveys, serving the digital customer engagement sector.
- Headquarters Agoura Hills, United States
- Employees 210
- Stage Acquired
- SectorsTechnologyRetail
- Website touchcommerce.com
- Social LinkedIn X Facebook
- Acquired by Nuance (Jul 2016)
- Legal Name Touchcommerce, Inc.
Funding Insights of TouchCommerce
TouchCommerce has successfully raised a total of $30.93M across 8 strategic funding rounds. The most recent funding activity was a Debt – Conventional round of $3 million completed in June 2011. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $30.93M
- Total Rounds 8
- Last Round Debt – Conventional — $3M
- First Round $4.68M
(Apr 2004)
- Investors Count 6
All 8 funding rounds of TouchCommerce with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun 2011 | $3M | Debt – Conventional | – | – | – |
| Jan 2010 | Series E | – | – | – | |
| Apr 2009 | $10M | Series E | – | – | |
| Mar 2009 | $999,999 | Series E | – | – | – |
| Aug 2007 | $5M | Series D | – | Emergence Capital | |
| Dec 2006 | $7.75M | Series C | – | Emergence Capital | |
| May 2005 | $2.5M | Series A | – | – | – |
| Apr 2004 | $4.68M | Series A | – | – | – |
7 investors in total: 7 institutional.
Investors in TouchCommerce
TouchCommerce has secured backing from 7 investors, including venture fund and institutional investors. Prominent investors backing the company include Nuance, Partech Partners and Vertrue.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Early-stage venture capital investments in AI, healthcare, and enterprise technologies. | sierraventures.com | |||
| dolphinequity.com | ||||
Early-stage tech and life sciences focused VC investment company funding companies in the US | hudsonventures.com | New York, United States | ||
Tech focused Early and growth stage VC firm investing in the US | emcap.com | San Francisco, United States | ||
Venture capital is provided to global tech startups and scale-ups. | 1982 | partechpartners.com | Paris, France | |
Internet direct marketing and loyalty programs are provided by Vertrue. | 1989 | vertrue.com | Norwalk, United States | |
Conversational AI solutions are provided for enterprise customer experiences. | 1992 | nuance.com | London, United Kingdom |
Investor details for TouchCommerce
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
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Timeline of TouchCommerce
4 dated milestones of TouchCommerce across 17 years, from founding to its latest funding, stage changes and deals.
- Founded TouchCommerce is founded.
- Funding First funding round of $4.7M.
- Funding Latest funding round, Debt – Conventional, of $3.0M.
- Exit Acquired by Nuance.
Competitors of TouchCommerce
TouchCommerce has 3 listed competitors in our database, 3 of them funded. They include Dialpad, Genesys and Zendesk.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. |
Detailed competitors of TouchCommerce
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
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Web traffic of TouchCommerce
Websites that share an audience with TouchCommerce (touchcommerce.com).
Websites whose visitors overlap most with TouchCommerce. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| starred.com | 69% | 111.1K | #415,973 | View details |
Top companies in Chatbots
3 companies that operate in the same segment as TouchCommerce (Chatbots) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
Sierra is focused on enhancing customer experiences through AI technology. | 2023 | San Francisco, California, United States | USD 1.59 B | 1,107 |
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Related news about Touchcommerce
Complete news archive for TouchCommerce
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Frequently Asked Questions about TouchCommerce
TouchCommerce was founded in 1999 and raised its 1st funding round 5 years after it was founded.
TouchCommerce is headquartered in Agoura Hills, United States. It is registered at Agoura Hills, California, United States.
TouchCommerce is a funded company, having raised a total of $30.93M across 8 funding rounds to date. The company's 1st funding round was a Series A of $4.68M, raised on Apr 2004.
TouchCommerce has 210 employees.
TouchCommerce was founded in 1999 in Agoura Hills, United States, as a provider of online interaction optimization solutions. Real-time customer analytics are combined with live interaction technology and program optimization services. Offerings include live chat software, knowledgebase user guides, personalized content marketing, collaborative browsing, browser-based VoIP calls, and feedback collection surveys, serving the digital customer engagement sector.
TouchCommerce has 7 investors. Key investors include Nuance, Partech Partners, Vertrue, Sierra Ventures, and Dolphin Equity Partners.
TouchCommerce operates through Touchcommerce, Inc..
Yes. TouchCommerce was acquired by Nuance in July 2016.