About Clarabridge
Clarabridge is a Technology company based in Reston (United States) founded in 2006, and was acquired by Qualtrics in July 2021. Customer intelligence platform on cloud. Clarabridge has raised $124.94 million across 7 funding rounds from investors including Qualtrics, Harbert Management and General Catalyst. Clarabridge has completed 2 acquisitions, including Engagor and Market Metrix. Its chief executive, as recorded, is Mark Bishof. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Conversational Analytics. Its legal entity is CLARABRIDGE, INC. Its competitors include Sprinklr, Elastic and Primer; 3 of its 3 listed competitors have raised funding.
Company details
Offers a CEM platform to collect feedback through multi-channel - mobile, email, IVR, desktop, social channels, text, surveys, blogs to capture the voice of the customer. With text analytics, speech analytics, sentiment analysis, and NLP it helps to manage unstructured feedback and provides real-time actionable insights that can be integrated with CRM systems to provide better services to customers. Some of its customers include AOL, Capital One, Expedia, Intuit, Walmart, United Airlines, and Marriott International. It acquired Engagor and MarketMetrix in 2015 and 2014.
- Headquarters Reston, United States
- Stage Acquired
- SectorsTechnology
- Phone•••• ••••
- Website clarabridge.com
- Social LinkedIn X Facebook
- Acquired by Qualtrics (Jul 2021)
- Legal Name Clarabridge, Inc.
Funding Insights of Clarabridge
Clarabridge has successfully raised a total of $124.94M across 7 strategic funding rounds. The most recent funding activity was a Series D round of $12.49 million completed in September 2016. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $124.94M
- Total Rounds 7
- Last Round Series D — $12.49M
- First Round $3M
(Feb 2006)
- Investors Count 7
All 7 funding rounds of Clarabridge with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2016 | $12.49M | Series D | – | – | – |
| Apr 2014 | $6M | Series D | – | – | – |
| Sep 2013 | $80M | Series D | – | General Catalyst, Summit Partners | |
| Apr 2010 | $4.26M | Series C | – | – | |
| Aug 2008 | $12M | Series C | – | Grotech Ventures | |
| Jan 2007 | $7.2M | Series B | – | – | |
| Feb 2006 | $3M | Series A | – | – | – |
8 investors in total: 7 institutional and 1 angel.
Investors in Clarabridge
Clarabridge has secured backing from 8 investors, including venture fund and angel investors. Prominent investors backing the company include Qualtrics, Harbert Management and General Catalyst.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Investment and transformation services for entrepreneurs in technology and finance sectors. | generalcatalyst.com | |||
Summit Partners is recognized as a growth equity investment firm. | summitpartners.com | Boston, United States | ||
Early-stage US tech startups are invested in by Grotech Ventures. | grotech.com | Arlington, United States | ||
Infrastructure, hedge, private equity, and debt fund focused on multiple sectors | 1993 | harbert.net | Birmingham, United States | |
Venture capital is offered by Boulder Ventures for innovative companies. | boulderventures.com | Boulder, United States | ||
Early-stage life sciences and tech focused VC firm funding companies in the US | intersouth.com | Durham, United States | ||
YL Yuchun Lee | unknown_56fdb426e63b46c49 | |||
Surveys are created and feedback is collected through the platform. | 2002 | qualtrics.com | Provo, United States |
Investor details for Clarabridge
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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People of Clarabridge
418 people are tracked at Clarabridge (144 in leadership, 5 in board & advisors, 269 in team).
| Name | Role | Group |
|---|---|---|
Mark Bishof | CEO | Leadership |
Patrick Knight | Area Vice President Of Sales | Leadership |
Thiba Sivarajah | Head Of APJ Revenue Strategy And GTM Operations | Leadership |
Kellye Wishard | Head Of Regulated Industries Field Marketing | Leadership |
Julia Anas | Chief People Officer | Leadership |
Sydnee Christensen | Director, Associate General Counsel | Leadership |
Megana Gowda Balentine | SVP & Head Of Customer Success, Regulated Industries | Leadership |
Zig Serafin | CEO | Leadership |
Adrienne Boissy | Chief Medical Officer | Leadership |
Lucas Baker | Head Of NA Sales | Leadership |
Kenyon Porter | Head Of Engineering Services North America | Leadership |
Carol Sue Haney | Head Of Research And Data Science, Engineering | Leadership |
Alison Brown | Director, Head Of Strategy + MR Software Services (design, Ux, Bx) | Leadership |
Manisha P. | VP / Head Of Product, Customer Experience Suite | Leadership |
George Ladue | Enterprise Director, Strategic Healthcare Accounts | Leadership |
Romy F.i. | Interim Director Of Revenue Strategy And Operations, Japan | Leadership |
Ethan Clendening | Director Of Fp&a | Leadership |
Michiko Sano | Principal Analyst, Partner Marketing | Leadership |
Kathy Doolaege | Head Of Global Go-to-market Operations | Leadership |
Erin Casale | VP & Head Of Customer Success, Public Sector | Leadership |
398 more people are available in the full profile.
Complete people profiles for Clarabridge
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Investments & Acquisitions by Clarabridge
Clarabridge has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Engagor and Market Metrix.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Social media management tool | engagor.com | Reston, United States | 2011 | May 2015 | •••• | |
Customer and employee feedback solutions are offered for hospitality firms. | marketmetrix.com | Larkspur, United States | 1996 | Apr 2014 | •••• |
Complete acquisition details for Clarabridge
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Timeline of Clarabridge
6 dated milestones of Clarabridge across 15 years, from founding to its latest funding, stage changes and deals.
- Founded Clarabridge is founded.
- Funding First funding round of $3.0M.
- Acquisition Acquires Market Metrix.
- Acquisition Acquires Engagor.
- Funding Latest funding round, Series D, of $12.5M.
- Exit Acquired by Qualtrics.
Competitors of Clarabridge
Clarabridge has 3 listed competitors in our database, 3 of them funded. They include Sprinklr, Elastic and Primer.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| elastic.co | 2012 | Mountain View, United States | $104M | 3,187 | Cloud based text analytics platform | |
| primer.ai | 2015 | San Francisco, United States | $222.7M | 194 | AI based text summarization and contextualization software tool |
Detailed competitors of Clarabridge
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Web traffic of Clarabridge
Websites that share an audience with Clarabridge (clarabridge.com).
Websites whose visitors overlap most with Clarabridge. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| sequence.com | 100% | View details | |||
| certona.com | 99% | View details | |||
| medallia.com | 88% | 23.9M | #2,073 | View details | |
| satmetrix.com | 70% | 199.5K | View details | ||
tuv-sud-america.com | tuv-sud-america.com | 65% | – | ||
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 10 similar websites and full traffic analytics for Clarabridge
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- 10 similar websites
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- Traffic by brand
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Top companies in Collaboration & Community Tools
3 companies that operate in the same segment as Clarabridge (Collaboration & Community Tools) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI-powered platform manages marketing creatives and customer journeys. | 1982 | San Jose, California, United States | USD 23.77 B | 30,710 | ||
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 |
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Related news about Clarabridge
Complete news archive for Clarabridge
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Frequently Asked Questions about Clarabridge
Clarabridge was founded in 2006.
Clarabridge is headquartered in Reston, United States. It is registered at Reston, Virginia, United States.
Mark Bishof is the CEO of Clarabridge, as recorded in our data.
Clarabridge is a funded company, having raised a total of $124.94M across 7 funding rounds to date. The company's 1st funding round was a Series A of $3M, raised on Feb 2006.
Offers a CEM platform to collect feedback through multi-channel - mobile, email, IVR, desktop, social channels, text, surveys, blogs to capture the voice of the customer. With text analytics, speech analytics, sentiment analysis, and NLP it helps to manage unstructured feedback and provides real-time actionable insights that can be integrated with CRM systems to provide better services to customers. Some of its customers include AOL, Capital One, Expedia, Intuit, Walmart, United Airlines, and Marriott International. It acquired Engagor and MarketMetrix in 2015 and 2014.
Clarabridge has made 2 acquisitions, including Engagor, and Market Metrix.
Clarabridge has 8 investors. Key investors include Qualtrics, Harbert Management, General Catalyst, Summit Partners, and Yuchun Lee.
Clarabridge operates through Clarabridge, Inc..
Yes. Clarabridge was acquired by Qualtrics in July 2021.