About Contact Solutions
Contact Solutions is a company based in Reston (United States) founded in 2002 was acquired by Verint in February 2016.. Contact Solutions has completed 2 acquisitions, including Adaptiveaudio and NexxPhase. Contact Solutions operates in a competitive market with competitors including TuVox, Truly, Sonant, Plum Voice and Sayso, among others.
- Headquarter Reston, United States
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Contact Solutions, Inc.
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Annual Revenue
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Net Profit
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EBITDA
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Latest Funding Round
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Investors
Verint
& 1 more
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Employee Count
Employee Count
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Investments & Acquisitions
Adaptiveaudio
& 1 more
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Acquired by
Verint
(Feb 22, 2016)
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Software Development Team
95 people
Leadership Team
63 people
Sales and Marketing
49 people
Product Management Team
48 people
Finance and Accounting
21 people
Senior Team
19 people
Operations Team
17 people
Customer Team
8 people
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Funding Insights of Contact Solutions
- Total Funding Total Funding
- Total Rounds 1
- Last Round Last Round
- First Round First Round
- Investors Count 1
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep, 2010 | Amount | Series A - Contact Solutions | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Contact Solutions
Contact Solutions has secured backing from 2 investors, including venture fund and institutional investors. Prominent investors backing the company include Verint and Guidepost Growth Equity. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Growth-stage companies are targeted for investment by Guidepost Growth Equity.
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Founded Year | Domain | Location | |
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AI-powered customer experience automation solutions are provided by Verint.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Contact Solutions
Contact Solutions has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Adaptiveaudio and NexxPhase. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
|
2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Customer engagement platform
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2009 | ||||
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0 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Contact Solutions
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Contact Solutions Comparisons
Competitors of Contact Solutions
Contact Solutions operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as TuVox, Truly, Sonant, Plum Voice and Sayso, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
IVR and self-service solutions for inbound and outbound calls
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| domain | founded_year | HQ Location |
Customer engagement and software driven telephony management solutions
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| domain | founded_year | HQ Location |
Customer-contact handling and communication management solutions are provided.
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| domain | founded_year | HQ Location |
IVR solutions for customer self-service interactions are provided.
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| domain | founded_year | HQ Location |
An NLP-enabled speech editing platform is offered for meeting collaboration.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Frequently Asked Questions about Contact Solutions
When was Contact Solutions founded?
Contact Solutions was founded in 2002 and raised its 1st funding round 8 years after it was founded.
Where is Contact Solutions located?
Contact Solutions is headquartered in Reston, United States. It is registered at Reston, Virginia, United States.
What does Contact Solutions do?
Contact Solutions delivers on-demand contact automation solutions including IVR, emailtext messaging and web transactions, and call center analytics. Also offers computer telephony integration, host integration, solutions management, and optimization portal services, SDKs for integrating capabilities into existing native mobile applications and website environments. By continuously identifying, implementing, and monitoring inboundoutbound notification solutions, it improves customer savings by reducing live-agent costs. Has made 2 acquisitions as of now. Acquired Adaptive audio in 2012, Nexxphase in 2015.
Who are the top competitors of Contact Solutions?
How many acquisitions has Contact Solutions made?
Contact Solutions has made 2 acquisitions, including Adaptiveaudio, and NexxPhase.
Who are Contact Solutions's investors?
Contact Solutions has 2 investors. Key investors include Verint, and Guidepost Growth Equity.
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