About Contact Solutions
Contact Solutions is a Technology company based in Reston (United States) founded in 2002, and was acquired by Verint in February 2016. On-demand contact automation solutions including IVR and messaging are provided. Contact Solutions has completed 2 acquisitions, including Adaptiveaudio and NexxPhase. The company was acqui-hired. Its focus areas include Enterprise Applications, Customer Service Software, Customer Self Service and IVR. Its legal entity is Contact Solutions, Inc. Its competitors include TuVox, Truly and Sonant; 2 of its 3 listed competitors have raised funding.
Company details
Contact Solutions delivers on-demand contact automation solutions including IVR, emailtext messaging and web transactions, and call center analytics. Also offers computer telephony integration, host integration, solutions management, and optimization portal services, SDKs for integrating capabilities into existing native mobile applications and website environments. By continuously identifying, implementing, and monitoring inboundoutbound notification solutions, it improves customer savings by reducing live-agent costs. Has made 2 acquisitions as of now. Acquired Adaptive audio in 2012, Nexxphase in 2015.
- Headquarters Reston, United States
- Stage Acquired
- SectorsTechnology
- Website contactsolutions.com
- Social LinkedIn X
- Acquired by Verint (Feb 2016)
- Legal Name Contact Solutions, Inc.
- InvestorsVerint
& 1 more
- Investments & AcquisitionsAdaptiveaudio
& 1 more
- Acquired byVerint
(Feb 2016)
Funding Insights of Contact Solutions
- Total Rounds 1
- Investors Count 1
All 1 funding rounds of Contact Solutions with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2010 | Series A | – | – |
2 investors in total: 2 institutional.
Investors in Contact Solutions
Contact Solutions has secured backing from 2 investors, including venture fund and institutional investors. Prominent investors backing the company include Verint and Guidepost Growth Equity.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Growth-stage companies are targeted for investment by Guidepost Growth Equity. | guidepostgrowth.com | Boston, United States | ||
AI-powered customer experience automation solutions are provided by Verint. | 1994 | verint.com | Melville, United States |
Investor details for Contact Solutions
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Contact Solutions
393 people are tracked at Contact Solutions (158 in leadership, 6 in board & advisors, 229 in team).
| Name | Role | Group |
|---|---|---|
Peter Fante | Chief Administrative Officer | Leadership |
David Donatelli | Global Vice President, Customer Support | Leadership |
Philip Ives | VP - Global Customer Support And Technical Enablement | Leadership |
Elan Moriah | President, Customer Engagement Solutions | Leadership |
Henry Zektser | Vp, Cloud Architecture | Leadership |
Rosemarie Flore | Vp, Americas Regional Controller | Leadership |
Danielle Garmon | Vice President, Corporate Fp&a | Leadership |
Itamar H. | VP Marketing And Growth | Leadership |
Chris Szala | Vice President, Sales (uk, Middle East, South Africa) | Leadership |
Dean D. | Director | Leadership |
Mary Lou Joseph | Director, Content Marketing | Leadership |
Katie Sieck | Senior Director, Marketing | Leadership |
Jon Shiel | Senior Director, Product Support | Leadership |
Iain Barrett | Director, Solutions Architecture APAC | Leadership |
Nick Nonini | Managing Director, EMEA | Leadership |
Jaime Meritt | Chief Product Officer | Leadership |
Moshe Villaizan | Sr. Director, Architecture | Leadership |
Osnat Minz Shomrony | Director Of Architecture ( Interaction Analytics Group) | Leadership |
Jim Whatton | Vice President Presales Americas | Leadership |
Lucia Caron | Sr. Director, Product Support | Leadership |
373 more people are available in the full profile.
Complete people profiles for Contact Solutions
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Investments & Acquisitions by Contact Solutions
Contact Solutions has strategically engaged in corporate development activities, having acquired 2 companies. Notable acquisitions include Adaptiveaudio and NexxPhase.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Customer engagement platform | nexxphase.com | Atlanta, United States | 2009 | Sep 2015 | •••• | |
| adaptiveaudio.co.uk | United Kingdom | 0 | May 2012 | •••• |
Complete acquisition details for Contact Solutions
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- Acquired stakes
- Deal sources
- Complete history
- Exports
Verified entity values are shown only after access is granted.
Timeline of Contact Solutions
5 dated milestones of Contact Solutions across 14 years, from founding to its latest funding, stage changes and deals.
- Founded Contact Solutions is founded.
- Funding First funding round.
- Acquisition Acquires Adaptiveaudio.
- Acquisition Acquires NexxPhase.
- Exit Acquired by Verint.
Competitors of Contact Solutions
Contact Solutions has 3 listed competitors in our database, 2 of them funded. They include TuVox, Truly and Sonant.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| tuvox.com | 2000 | Cupertino, United States | $46.19M | IVR and self-service solutions for inbound and outbound calls | ||
| truly.co | 2013 | San Francisco, United States | $1.52M | 1 | Customer engagement and software driven telephony management solutions | |
| sonant.com | 1993 | San Diego, United States | 15 | Customer-contact handling and communication management solutions are provided. |
Detailed competitors of Contact Solutions
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- Full competitor set
- Operating metrics
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Web traffic of Contact Solutions
Websites that share an audience with Contact Solutions (contactsolutions.com).
Websites whose visitors overlap most with Contact Solutions. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| activenetwork.com | 100% | 76.6K | #405,983 | View details | |
| sharethrough.com | 100% | 455.9K | #113,971 | View details | |
| acquia.com | 66% | 256.4K | #137,155 | View details | |
| leapfrogonline.com | 66% | View details | |||
| aeropost.com | 49% | 565.8K | #63,947 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 8 similar websites and full traffic analytics for Contact Solutions
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 8 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as Contact Solutions (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Frequently Asked Questions about Contact Solutions
Contact Solutions was founded in 2002 and raised its 1st funding round 8 years after it was founded.
Contact Solutions is headquartered in Reston, United States. It is registered at Reston, Virginia, United States.
Contact Solutions delivers on-demand contact automation solutions including IVR, emailtext messaging and web transactions, and call center analytics. Also offers computer telephony integration, host integration, solutions management, and optimization portal services, SDKs for integrating capabilities into existing native mobile applications and website environments. By continuously identifying, implementing, and monitoring inboundoutbound notification solutions, it improves customer savings by reducing live-agent costs. Has made 2 acquisitions as of now. Acquired Adaptive audio in 2012, Nexxphase in 2015.
Contact Solutions has made 2 acquisitions, including Adaptiveaudio, and NexxPhase.
Contact Solutions has 2 investors. Key investors include Verint, and Guidepost Growth Equity.
Contact Solutions operates through Contact Solutions, Inc..
Yes. Contact Solutions was acquired by Verint in February 2016.