About TextChat
TextChat is a Business Services company based in Radnor (United States) founded in 2000 by Eric Kades. It operates as an AI platform for unifying communications in contact centers and BPOs. It operates on a B2B and SaaS model in Business Services and Technology sectors. Its chief executive is Eric Kades. Its website textchat.com draws about 681 thousand monthly visits. TextChat offers products and services including MetaChannel Platform, Conversational AI, Unstructured Data, AI Knowledgebase, and Intelligent Routing. Its focus areas include Software Services, Communication Platforms, BPO Operations and AI Tech. Its competitors include Gorgias, Haptik, Connectly, Airkit and Channel Talk and 3 more; 7 of its 8 listed competitors have raised funding.
Company details
TextChat is an AI-powered software that unifies communication channels for business process outsourcing and contact centers. It harnesses unstructured data and conversational AI to streamline operations, boost agent efficiency, and enhance customer experiences. The platform supports industries like financial services and healthcare by enabling seamless handling of multiple conversations. Based in the United States, it serves BPO clients through features like intelligent routing and reporting analytics.
- Headquarters Radnor, United States
- Founders Eric Kades
- SectorsBusiness ServicesTechnology
- Email••••••••
- Phone•••• ••••
- Website textchat.com
- Social X Facebook
Products & Services of TextChat
TextChat offers a comprehensive portfolio of products and services, including MetaChannel Platform, Conversational AI, Unstructured Data, AI Knowledgebase, and Intelligent Routing.
Manages multiple conversations across channels for efficiency
Automates responses to enhance customer interactions
Enables AI-driven responses from unstructured data sources
Provides instant access to client-specific resources for agents
Directs customers to appropriate agents quickly
People of TextChat
1 people are tracked at TextChat (1 in leadership).
| Name | Role | Group |
|---|---|---|
Eric Kades | Founder, CEO | Leadership |
Complete people profiles for TextChat
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Competitors of TextChat
TextChat has 8 listed competitors in our database, 7 of them funded. They include Gorgias, Haptik, Connectly, Airkit and Channel Talk, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| gorgias.com | 2015 | San Francisco, United States | $103.68M | 86 | Conversational AI platform for ecommerce customer support is provided. | |
| haptik.ai | 2013 | New York, United States | $12.2M | 223 | AI-driven chatbots are utilized for business customer interactions and sales. | |
| connectly.co.kr | 2020 | Seoul, South Korea | – | – | Multi-category kids' products are retailed online by Connectly. | |
| airkit.ai | 2018 | Redwood, United States | $68M | 91 | AI-based customer support is delivered through multiple channels. | |
| channel.io | 2014 | Seoul, South Korea | $17.11M | – | AI and SaaS-based CRM solutions are offered to online retailers. | |
| heyday.ai | 2016 | Montreal, Canada | $6.63M | 106 | Custom chatbots are built for customer engagement on messaging platforms. | |
| limechat.ai | 2020 | Bengaluru, India | $6.03M | 51 | AI agents are utilized for customer growth, support, and automation. | |
| quiq.com | 2015 | Bozeman, United States | $66.05M | 1 | Provider of AI-based chatbot platform for customer engagement |
Detailed competitors of TextChat
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- Operating metrics
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Web traffic of TextChat
The website of TextChat (textchat.com) receives about 680.7K visits a month.
- Monthly visits680.7K
▼ 6.7% vs previous month
Websites whose visitors overlap most with TextChat. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| falconebiz.com | 100% | 959.8K | #63,970 | View details | |
| tofler.in | 97% | 556K | #105,509 | View details | |
| zaubacorp.com | 96% | 4.9M | #12,689 | View details | |
| tracxn.com | 92% | 2.9M | #16,597 | View details | |
| indiafilings.com | 90% | 2.1M | #29,959 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for TextChat
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- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
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Top companies in Business Process Outsourcing (BPO)
10 companies that operate in the same segment as TextChat (Business Process Outsourcing (BPO)), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Provider of outsourcing and business services | 2007 | Bengaluru, Karnataka, India | – | USD 1.63 B | 441,150 | |
Cloud-based text analytics and cognitive automation services are provided. | 1975 | Mumbai, Maharashtra, India | USD 3 M | USD 211.78 M | 4,960 | |
Provider of customer care and back office support services for multiple sectors | 2008 | San Antonio, Texas, United States | USD 15 M | USD 1.18 B | 59,000 | |
Provider of end-to-end business process outsourcing services | 1997 | New York, New York, United States | – | USD 5.08 B | 140,000 | |
Electricity generation and distribution are provided in eastern India. | 1879 | Kolkata, West Bengal, India | – | USD 1.98 B | 5,690 | |
Provider of revenue cycle management, BPO, IT, and finance and accounting services | 2011 | Chennai, Tamil Nadu, India | USD 3.9 M | USD 284.62 M | 17,503 | |
Provider of data analytics, cloud management, and business process outsourcing services | 1986 | Pune, Maharashtra, India | – | USD 6.06 B | 119,340 | |
Business process and technology management services are provided globally. | 1986 | Pittsford, New York, United States | USD 60 M | – | – | |
Provider of business processes, change management, analytics, and data-driven insights services | 2000 | Mumbai, Maharashtra, India | – | USD 438.8 M | 16,630 | |
Provider of IT consulting and BPO services | 1990 | Mumbai, Maharashtra, India | – | USD 1.49 B | 32,310 |
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Frequently Asked Questions about TextChat
TextChat was founded in 2000.
TextChat is headquartered in Radnor, United States. It is registered at Radnor, Pennsylvania, United States.
Eric Kades is the current CEO of TextChat. They have also founded this company.
TextChat is an AI-powered software that unifies communication channels for business process outsourcing and contact centers. It harnesses unstructured data and conversational AI to streamline operations, boost agent efficiency, and enhance customer experiences. The platform supports industries like financial services and healthcare by enabling seamless handling of multiple conversations. Based in the United States, it serves BPO clients through features like intelligent routing and reporting analytics.
TextChat's top competitors include Gorgias, Channel Talk and Haptik.
TextChat offers MetaChannel Platform, Conversational AI, Unstructured Data, AI Knowledgebase, and Intelligent Routing.
The website of TextChat receives about 681 thousand visits a month.