About TopBox
TopBox is a Technology company based in Potomac (United States) founded in 2014, and was acquired by Khoros in January 2021. QA Root Cause Analysis for Call centers. TopBox has raised $6.81 million across 3 funding rounds from investors including Khoros, Flyover Capital and Telescope. The company has 25 employees. TopBox has completed 1 acquisition, including Khoros. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Conversational Analytics. Its legal entity is TOPBOX, INC. Its competitors include Observe.AI, CallMiner and Invoca; 3 of its 3 listed competitors have raised funding.
Company details
TopBox was founded in 2014 in Potomac, United States, focusing on quality assurance and root cause analysis for contact centers. Unstructured data from customer interactions is collected and processed using advanced analytics and drag-and-drop capture tools. Insights from quality assurance expertise are integrated to detect origins of business challenges within call centers. Operations emphasize data mining to address issues in the customer service sector.
Funding Insights of TopBox
TopBox has successfully raised a total of $6.81M across 3 strategic funding rounds. The most recent funding activity was a Series A round of $5.9 million completed in July 2018. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $6.81M
- Total Rounds 3
- Last Round Series A — $5.9M
- First Round $910,000
(Dec 2014)
- Investors Count 4
All 3 funding rounds of TopBox with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul 2018 | $5.9M | Series A | – | Telescope Partners | |
| Nov 2017 | Series A | – | – | ||
| Dec 2014 | $910,000 | Seed | – | – | – |
5 investors in total: 5 institutional.
Investors in TopBox
TopBox has secured backing from 5 investors, including venture fund investors. Prominent investors backing the company include Khoros, Flyover Capital and Telescope.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Telescope is engaged in early growth investments for enterprise software. | telescopepartners.com | San Francisco, United States | ||
Stage agnostic venture capital firm backed by fund of funds | 2014 | flyovercapital.com | Overland Park, United States | |
Early-stage investments are made in US companies across health sectors. | marylandventurefund.com | Columbia, United States | ||
Early-stage software companies are funded by Cascade Seed Fund. | 2014 | cascadeseedfund.com | Bend, United States | |
Community and social media management platform | 2007 | khoros.com | Austin, United States |
Investor details for TopBox
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People of TopBox
33 people are tracked at TopBox (14 in leadership, 19 in team); the tracked headcount is 25.
| Name | Role | Group |
|---|---|---|
Scott Riley | Director Community Strategy & Managed Services | Leadership |
Jay Chen | Chief Of Staff To CEO | Leadership |
Travis Hughes | Senior Vice President Global HR | Leadership |
Celia Bauer | Chief Legal Officer | Leadership |
Shibani Nath | Director Of Customer Success | Leadership |
Nathan Price | Managing Director, Global Professional Services | Leadership |
Wendy Mikkelsen | Senior Director, Product Marketing | Leadership |
Jennifer Frayer | Senior Director, Brand Marketing Global | Leadership |
Chris Delambo | Digital Contact Center, Service Strategy & Channel Sales - Global Director | Leadership |
Eric Vaughan | Chief Executive Officer | Leadership |
Suuchi Ramesh | Chief Commercial Officer | Leadership |
Stuart Burris | Chief AI Officer | Leadership |
Angelo Antoline | Chief Marketing Officer | Leadership |
Mohit Khosla | Chief Operating Officer | Leadership |
Candy Kim | Enterprise Customer Success | Team |
Isabella Gianatiempo | Senior Corporate Counsel | Team |
Tina Hilck | Community Manager (contractor Via Tate ) | Team |
Brooklyn Boreing | Digital Strategist & Program Manager | Team |
Andris Garkalns | Community Administrator | Team |
Alex Weiss | Social Strategy | Team |
13 more people are available in the full profile.
Complete people profiles for TopBox
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Investments & Acquisitions by TopBox
TopBox has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include Khoros.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Community and social media management platform | khoros.com | Austin, United States | 2007 | Jan 2021 | •••• |
Complete acquisition details for TopBox
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Competitors of TopBox
TopBox has 3 listed competitors in our database, 3 of them funded. They include Observe.AI, CallMiner and Invoca.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| callminer.com | 2002 | Waltham, United States | $145.1M | 293 | Cloud and AI-based conversational analytics are delivered by CallMiner. | |
| invoca.com | 2008 | Santa Barbara, United States | $201.53M | 355 | Platform that connects marketing and sales teams to track and optimise the buying journey |
Detailed competitors of TopBox
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Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as TopBox (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Topbox
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Frequently Asked Questions about TopBox
TopBox was founded in 2014.
TopBox is headquartered in Potomac, United States. It is registered at Potomac, Maryland, United States.
TopBox is a funded company, having raised a total of $6.81M across 3 funding rounds to date. The company's 1st funding round was a Seed of $910K, raised on Dec 2014.
TopBox has 25 employees.
TopBox was founded in 2014 in Potomac, United States, focusing on quality assurance and root cause analysis for contact centers. Unstructured data from customer interactions is collected and processed using advanced analytics and drag-and-drop capture tools. Insights from quality assurance expertise are integrated to detect origins of business challenges within call centers. Operations emphasize data mining to address issues in the customer service sector.
TopBox's top competitors include Observe.AI, Invoca and CallMiner.
TopBox has made 1 acquisition, including Khoros.
TopBox has 5 investors. Key investors include Khoros, Flyover Capital, Telescope, Maryland Venture Fund, and Cascade Seed Fund.
TopBox operates through Topbox, Inc..
Yes. TopBox was acquired by Khoros in January 2021.