About Gainsight
Gainsight is a company based in San Francisco (United States) founded in 2009 was acquired by Vista Equity Partners in November 2020.. Gainsight has raised $159.97 million across 7 funding rounds from investors including Bessemer Venture Partners, Lightspeed Venture Partners and Cisco Investments. The company has 759 employees as of April 01, 2024. Gainsight has completed 5 acquisitions, including Gainsight, Northpass and Skilljar. Gainsight offers products and services including Customer Success Platform, Product Experience Software, and Customer Communities. Gainsight operates in a competitive market with competitors including Freshworks, Outreach, Alida, Totango and Catalyst, among others.
- Headquarter San Francisco, United States
- Employees 759 as on 01 Apr, 2024
-
Sectors
Technology
-
Email
***********
-
Phone
*********
-
Website
*********
-
Social
*********
- Legal Name Gainsight Software Private Limited
- Date of Incorporation 23 Oct, 2012
- Jurisdiction Hyderabad, Telangana, India
-
Annual Revenue
$31.17 M (USD)34.92as on Mar 31, 2023
-
Net Profit
$3.23 M (USD)36.75as on Mar 31, 2023
-
EBITDA
$4.67 M (USD)36.93as on Mar 31, 2023
-
Total Equity Funding
$159.97 M (USD)
in 7 rounds
-
Latest Funding Round
$52 M (USD), Series E
May 09, 2017
-
Investors
Bessemer Venture Partners
& 11 more
-
Employee Count
759
as on Apr 01, 2024
-
Investments & Acquisitions
Gainsight
& 4 more
-
Acquired by
Vista Equity Partners
(Nov 30, 2020)
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Products & Services of Gainsight
Gainsight offers a comprehensive portfolio of products and services, including Customer Success Platform, Product Experience Software, and Customer Communities. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Drives retention and expansion with AI insights
Improves user adoption through in-app engagements
Provides a hub for customer self-service and feedback
Unlock access to complete
Funding Insights of Gainsight
Gainsight has successfully raised a total of $159.97M across 7 strategic funding rounds. The most recent funding activity was a Series E round of $52 million completed in May 2017. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 7
- Last Round Series E — $52.0M
-
First Round
First Round
(01 Sep 2011)
- Investors Count 11
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May, 2017 | Amount | Series E - Gainsight | Valuation | Lightspeed Venture Partners | |
| Nov, 2015 | Amount | Series D - Gainsight | Valuation | Insight Partners | |
| Oct, 2014 | Amount | Series C - Gainsight | Valuation | Bessemer Venture Partners |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Gainsight
Gainsight has secured backing from 12 investors, including venture fund and angel investors. Prominent investors backing the company include Bessemer Venture Partners, Lightspeed Venture Partners and Cisco Investments. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Venture capital investing in innovative companies across global sectors is undertaken by Lightspeed Venture Partners.
|
Founded Year | Domain | Location | |
|
Investments in technology companies are conducted globally by Battery Ventures.
|
Founded Year | Domain | Location | |
|
Venture capital fund focused on investing in multiple sectors
|
Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
|
Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
|
Founded Year | Domain | Location | |
|
Startup ecosystems are ignited through strategic investments by Signite Partners.
|
Founded Year | Domain | Location | |
|
Venture capital is directed toward companies in multiple sectors.
|
Founded Year | Domain | Location | |
|
Venture capital is invested in cybersecurity, fintech, and AI startups.
|
Founded Year | Domain | Location |
Investments & Acquisitions by Gainsight
Gainsight has strategically engaged in corporate development activities, having acquired 5 companies. Notable acquisitions include Gainsight, Northpass and Skilljar. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Bionic investment advisor platform
|
2016 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Fine Asian gourmet food is offered by an internet-first restaurant.
|
2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
Provider of customer relationship intelligence solutions for customer success teams
|
2021 | ||||
|
Analytics platform for tracking customer journeys and adoption metrics.
|
2016 | ||||
|
Learning management system for companies and organizations
|
2013 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
|
OVO is recognized as a smart digital payment application.
|
2017 | ||||
|
Bionic investment advisor platform
|
2016 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 | ||||
|
Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
|
2014 |
Financial Statements - Gainsight
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
|
| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Gainsight Comparisons
Competitors of Gainsight
Gainsight operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Freshworks, Outreach, Alida, Totango and Catalyst, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
|
|
| domain | founded_year | HQ Location |
Sales execution platform provided to streamline strategies and engage customers.
|
|
| domain | founded_year | HQ Location |
Customer success platforms for feedback and insight are provided.
|
|
| domain | founded_year | HQ Location |
Customer journeys and success are managed via specialized software tools.
|
|
| domain | founded_year | HQ Location |
A customer success platform is provided by Catalyst Software.
|
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
|
|
| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
|
|
| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
|
|
| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
|
Latest news on Gainsight
Frequently Asked Questions about Gainsight
When was Gainsight founded?
Gainsight was founded in 2009 and raised its 1st funding round 2 years after it was founded.
Where is Gainsight located?
Gainsight is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Who is the current CEO of Gainsight?
Nick Mehta is the current CEO of Gainsight.
Is Gainsight a funded company?
Gainsight is a funded company, having raised a total of $159.97M across 7 funding rounds to date. The company's 1st funding round was a Series C of $25.58M, raised on Sep 01, 2011.
How many employees does Gainsight have?
As of Apr 01, 2024, the latest employee count at Gainsight is 759.
What is the annual revenue of Gainsight?
Annual revenue of Gainsight is $31.17M as on Mar 31, 2023.
What does Gainsight do?
Gainsight was founded in 2009 in San Francisco, United States, as a customer success management solution for subscription-based businesses. Retention is managed, churn is reduced, and revenue growth is supported through identification of up-sell opportunities. Big data analytics are applied across sales data, usage logs, support tickets, surveys, and other customer intelligence sources. Operations are conducted via a cloud-based platform with subscription-based pricing.
Who are the top competitors of Gainsight?
Gainsight's top competitors include Freshworks, Outreach and Alida.
What products or services does Gainsight offer?
Gainsight offers Customer Success Platform, Product Experience Software, and Customer Communities.
How many acquisitions has Gainsight made?
Who are Gainsight's investors?
Gainsight has 12 investors. Key investors include Bessemer Venture Partners, Lightspeed Venture Partners, Cisco Investments, Capital Innovators, and Battery Ventures.
Book a demo & talk to our team
Share a few details and we’ll reach out to schedule a session.