About Helpfeel
Helpfeel is a company based in Kyoto (Japan) founded in 2007 by Isshu Rakusai. Helpfeel has raised $143.79 million across 6 funding rounds from investors including Salesforce, PERSOL and Opt. Helpfeel operates in a competitive market with competitors including Bloomfire, Guru, Solvvy, Stravito and Zingtree, among others.
- Headquarter Kyoto, Japan
- Founders Isshu Rakusai
- SectorsTechnology
- Website helpfeel.com
- Social LinkedIn X Facebook YouTube
- Total Equity Funding$143.79M (USD)
in 6 rounds
- Latest Funding Round$18.82M (USD), Series E
Jan 2026
- InvestorsSalesforce
& 13 more
Apps and channels of Helpfeel
its YouTube channel Helpfeel - ヘルプフィール has 709 subscribers and 30 videos.
Videos from Helpfeel
The most watched videos on Helpfeel's YouTube channel, Helpfeel - ヘルプフィール (709 subscribers). Click a video to play it here.
More on Helpfeel - ヘルプフィール.
Funding Insights of Helpfeel
Helpfeel has successfully raised a total of $143.79M across 6 strategic funding rounds. The most recent funding activity was a Series E round of $18.82 million completed in January 2026. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $143.79M
- Total Rounds 6
- Last Round Series E — $18.82M
- First Round $2M
(Dec 2014)
- Investors Count 14
All 6 funding rounds of Helpfeel with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan 2026 | $18.82M | Series E | – | – | |
| Aug 2025 | $17.63M | Series E | – | – | |
| Dec 2023 | $13.79M | Series D | – | Globis Capital Partners | |
| Sep 2022 | $86.55M | Series C | – | Salesforce Ventures | |
| Apr 2021 | $5M | Series B | – | One Capital | |
| Dec 2014 | $2M | Series A | – | Opt |
14 investors in total: 14 institutional.
Investors in Helpfeel
Helpfeel has secured backing from 14 investors, including venture fund and institutional investors. Prominent investors backing the company include Salesforce, PERSOL and Opt.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Investments are made in startups to drive innovation in Japan's tech and emerging sectors. | – | globiscapital.co.jp | - | |
Early-stage tech startups are funded by corporate-backed Salesforce Ventures. | – | salesforceventures.com | San Francisco, United States | |
Startups are incubated across sectors by One Capital. | – | onecapital.jp | Tokyo, Japan | |
- | – | miyakocapital.com | - | |
Venture capital firm investing in technology, data, and innovative business models. | – | hakuhodody-ventures.co.jp | - | |
Corporate-backed venture capital firm focused on SaaS, Adtech, and multiple sectors | – | yj-capital.co.jp | Tokyo, Japan | |
- | – | globalbrains.com | - | |
Delivers comprehensive investment management and financial services solutions. | 2020 | investmentlab.co.jp | Chuo City, Japan | |
Diversified operations are maintained across multiple industries worldwide. | 1973 | persol-group.co.jp | Shibuya, Japan | |
Cloud-based CRM and collaboration solutions are provided for enterprises. | 1999 | salesforce.com | San Francisco, United States |
Investor details for Helpfeel
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Helpfeel
1 people are tracked at Helpfeel (1 in leadership).
| Name | Role | Group |
|---|---|---|
Isshu Rakusai | Founder & CEO | Leadership |
Complete people profiles for Helpfeel
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of Helpfeel
3 dated milestones of Helpfeel across 19 years, from founding to its latest funding, stage changes and deals.
- Founded Helpfeel is founded.
- Funding First funding round of $2.0M.
- Funding Latest funding round, Series E, of $18.8M.
Competitors of Helpfeel
Helpfeel operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Bloomfire, Guru, Solvvy, Stravito and Zingtree, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| bloomfire.com | 2010 | Austin, United States | $32.85M | 27 | Cloud-based platform for knowledge management and team collaboration is provided. | |
| getguru.com | 2013 | Philadelphia, United States | $68.05M | 154 | Knowledge is captured and shared through expert-created cards. | |
| solvvy.com | 2013 | Palo Alto, United States | $16.5M | – | Web Data Intelligence | |
| stravito.com | 2017 | Stockholm, Sweden | $23.26M | – | Cloud-based knowledge management and predictive analytics solutions are provided. | |
| zingtree.com | 2014 | Larkspur, United States | $15M | 20 | Cloud-based knowledge management platform is utilized for building interactive troubleshooters. | |
| zoominsoftware.com | 2015 | Tel Aviv, Israel | $66M | 5 | Product content publishing and analytics platform for improving customer experience | |
| shelf.io | 2016 | Stamford, United States | $59.39M | – | Cloud-based platform for knowledge management and content curation is offered. | |
| moduleq.com | 2011 | Cupertino, United States | $23.66M | 21 | AI-based task prioritization engine and chatbot developed for enterprises. |
Detailed competitors of Helpfeel
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Helpfeel
The website of Helpfeel (helpfeel.com) receives about 472.3K visits a month.
- Monthly visits472.3K
▲ 2.5% vs previous month
Websites whose visitors overlap most with Helpfeel. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| scrapbox.io | 100% | – | #34,695 | View details | |
| zoom.us | 89% | 563.4M | #82 | View details | |
| figma.com | 84% | 84.7M | #221 | View details | |
| notion.so | 81% | 178.3M | #160 | View details | |
a-rakumo.appspot.com | a-rakumo.appspot.com | 79% | – | #5,544 | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Helpfeel
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Helpfeel
Complete news archive for Helpfeel
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to Helpfeel
10 companies that operate in the same segment as Helpfeel (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Helpfeel
Helpfeel was founded in 2007 and raised its 1st funding round 7 years after it was founded.
Helpfeel is headquartered in Kyoto, Japan. It is registered at Kyoto, Kyoto Prefecture, Japan.
Isshu Rakusai is the current CEO of Helpfeel. They have also founded this company.
Helpfeel is a funded company, having raised a total of $143.79M across 6 funding rounds to date. The company's 1st funding round was a Series A of $2M, raised on Dec 2014.
Offering complaint management platform. The system helps to answer all customer questions and reduces the burden on customer service staff and call centers. It is a FAQ system that can handle ambiguous expressions that differ slightly from person to person, sensory expressions, and spelling mistakes.
Helpfeel has 14 investors. Key investors include Salesforce, PERSOL, Opt, Traders Holdings, and Globis Capital Partners.
The website of Helpfeel receives about 472 thousand visits a month.