About Infinity CCS
Infinity CCS is a Technology company based in Birmingham (United Kingdom) founded in 1998, and was acquired by Dura Software in November 2023. It operates as an unified agent desktops and workflows for contact centers are provided. It operates on a SaaS (Software-as-a-Service) and Managed Services model. Infinity CCS offers products and services including Agent Guidance, Unified Communications, and Contact Centre Solutions (CCaaS). Its focus areas include Software and Customer Experience Solutions. Its legal entity is Invosys. Its competitors include Aircall, Bandwidth, Mcube, First Orion and Tenfold and 3 more; 5 of its 8 listed competitors have raised funding.
Company details
Infinity CCS, now part of Invosys, is focused on delivering advanced customer experience management solutions. The merger combines expertise to expand offerings in agent guidance, unified communications, and contact center solutions. Services are provided across telecommunications and customer service sectors, with tools designed for real-time feedback, performance insights, and operational efficiency. The company is committed to innovation and scalability within the industry.
- Headquarters Birmingham, United Kingdom
- Stage Acquired
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website infinityccs.com
- Social LinkedIn X Facebook YouTube
- Acquired by Dura Software (Nov 2023)
- Legal Name Invosys
- InvestorsGov.uk
& 1 more
- Acquired byDura Software
(Nov 2023)
Products & Services of Infinity CCS
Infinity CCS offers a comprehensive portfolio of products and services, including Agent Guidance, Unified Communications, and Contact Centre Solutions (CCaaS).
Real-time feedback is provided for consistent service quality.
Communication platforms are managed for seamless business operations.
Customer interactions are streamlined through cloud-based contact solutions.
Apps and channels of Infinity CCS
its YouTube channel Infinity has 12 subscribers and 10 videos.
Videos from Infinity CCS
The most watched videos on Infinity CCS's YouTube channel, Infinity (12 subscribers). Click a video to play it here.
More on Infinity.
Funding Insights of Infinity CCS
- Total Rounds 1
- Investors Count 1
All 1 funding rounds of Infinity CCS with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Apr 2020 | – | Grant | – | – |
2 investors in total: 2 institutional.
Investors in Infinity CCS
Infinity CCS has secured backing from 2 investors, including institutional investors. Prominent investors backing the company include Gov.uk and Dura Software.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Online government services and information are provided to users. | 1707 | gov.uk | London, United Kingdom | |
Hyper-niche software products are developed for targeted markets. | 2017 | dura.software | San Antonio, United States |
Investor details for Infinity CCS
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People of Infinity CCS
6 people are tracked at Infinity CCS (5 in leadership, 1 in team).
| Name | Role | Group |
|---|---|---|
Mike Girdlestone | Director Of Professional Services & Support | Leadership |
Geoff Land | Chief Operations Officer | Leadership |
Pedro Cardoso | CEO | Leadership |
Nicholas Ray | VP Product & Support | Leadership |
Jonathan Birchall | Enterprise Sales Director | Leadership |
John Hewitt | Development Manager | Team |
Complete people profiles for Infinity CCS
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Timeline of Infinity CCS
3 dated milestones of Infinity CCS across 25 years, from founding to its latest funding, stage changes and deals.
- Founded Infinity CCS is founded.
- Funding First funding round.
- Exit Acquired by Dura Software.
Competitors of Infinity CCS
Infinity CCS has 8 listed competitors in our database, 5 of them funded. They include Aircall, Bandwidth, Mcube, First Orion and Tenfold, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| aircall.io | 2014 | New York, United States | $225.55M | 93 | SaaS based call center software solution | |
| bandwidth.com | 1999 | Raleigh, United States | $21.89M | 1,939 | VoIP communication management is facilitated via a cloud-based enterprise platform. | |
| mcube.com | 2006 | Bengaluru, India | – | 155 | Cloud-based telephony services, including virtual receptionists and IVRS, are provided. | |
| firstorion.com | 2008 | Little Rock, United States | $4.45M | – | Branded communication solutions are provided for customizing phone calls. | |
| tenfold.com | 1998 | Austin, United States | $37.6M | 35 | Cloud-based telephonic lead nurturing solutions are provided for sales teams. | |
| neodove.com | 2019 | Jaipur, India | $1.57M | 79 | Cloud-based contact center platform for pre-sales and telesales | |
| mobtexting.com | 2014 | Bengaluru, India | – | 80 | A cloud-based platform for business communication is provided. | |
| readymode.com | 2014 | Vancouver, Canada | – | – | Call center dialer solutions are provided to boost agent productivity. |
Detailed competitors of Infinity CCS
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Web traffic of Infinity CCS
The website of Infinity CCS (infinityccs.com) receives about 2.1K visits a month.
- Monthly visits2.1K
▲ 17.9% vs previous month
Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as Infinity CCS (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Related news about Infinity Ccs
Complete news archive for Infinity CCS
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Frequently Asked Questions about Infinity CCS
Infinity CCS was founded in 1998 and raised its 1st funding round 22 years after it was founded.
Infinity CCS is headquartered in Birmingham, United Kingdom. It is registered at Birmingham, England, United Kingdom.
Infinity CCS, now part of Invosys, is focused on delivering advanced customer experience management solutions. The merger combines expertise to expand offerings in agent guidance, unified communications, and contact center solutions. Services are provided across telecommunications and customer service sectors, with tools designed for real-time feedback, performance insights, and operational efficiency. The company is committed to innovation and scalability within the industry.
Infinity CCS's top competitors include Bandwidth, Aircall and First Orion.
Infinity CCS offers Agent Guidance, Unified Communications, and Contact Centre Solutions (CCaaS).
Infinity CCS has 2 investors. Key investors include Gov.uk, and Dura Software.
Infinity CCS operates through Invosys.
Yes. Infinity CCS was acquired by Dura Software in November 2023.