About NiCE
NiCE is a Technology company based in Sandy (United States) founded in 1997. Cloud-based contact center software is delivered by NICE inContact. It operates on a SaaS (Software-as-a-Service) and Managed Services model. NiCE has completed 1 acquisition, including MindTouch. Its website niceincontact.com draws about 1.9 million monthly visits. NiCE offers products and services including CXone Mpower, Intelligent Virtual Agent, and AI Copilots. Its focus areas include Software and Customer Relationship Management (CRM). Its legal entity is NICE LTD Inc. Similar companies include Observe.AI, CallMiner and Invoca; 3 of its 3 listed similar companies have raised funding.
Company details
NiCE is engaged in providing AI-driven customer experience solutions through its unified platform, CXone Mpower. The company operates in the technology sector, focusing on customer relationship management and contact center automation. Solutions offered include intelligent virtual agents, AI copilots for agents, and workflow orchestration tools. Services are designed to enhance efficiency, profitability, and customer satisfaction across digital, voice, and AI channels. Global reach is supported with localized precision to cater to diverse markets.
- Headquarters Sandy, United States
- SectorsTechnology
- Website category Computers Electronics and Technology · Telecommunications
- Email••••••••
- Phone•••• ••••
- Website niceincontact.com
- Social LinkedIn X Facebook YouTube
- Legal Name Nice Ltd Inc.
- Investments & Acquisitions
Products & Services of NiCE
NiCE offers a comprehensive portfolio of products and services, including CXone Mpower, Intelligent Virtual Agent, and AI Copilots.
Unified platform for AI-powered customer service automation.
AI-driven self-service for faster customer issue resolution.
Specialized AI tools to enhance agent performance efficiency.
Apps and channels of NiCE
its YouTube channel NiCE has 22.9K subscribers and 30 videos.
Videos from NiCE
The most watched videos on NiCE's YouTube channel, NiCE (22.9K subscribers). Click a video to play it here.
More on NiCE.
People of NiCE
239 people are tracked at NiCE (118 in leadership, 8 in board & advisors, 113 in team).
| Name | Role | Group |
|---|---|---|
Vishesh Agrawal | Services Director - South Asia & Middle East | Leadership |
Shahar Admon | Head Of Product Marketing, WEM Recording & QM | Leadership |
Trevor Holbrook | Regional Vice President Of Sales Northeast | Leadership |
Reshma Dhumal | Talent Acquisition Partner | Leadership |
Shiri Neder | Executive Vice President, Human Resources | Leadership |
Simone Vogt | Partner Manager DACH & Eastern Europe | Leadership |
Mairead Buckley | Vp, CX Human Resources | Leadership |
Christopher Irwin-Dudek | Vice President Marketing Communications, Ar/pr | Leadership |
Stephen Heard | Talent Acquisition Partner | Leadership |
Jordan Sinquefield | Talent Acquisition Partner & HRBP | Leadership |
Simon Broadbent | Senior Vice President, EMEA Majors | Leadership |
Scott Russell | Chief Executive Officer | Leadership |
Awan Roy | Vp, Head Of India GTC | Leadership |
Neeha Shaikh | Senior Talent Partner (coe) | Leadership |
Hugo Pineda | Director Of Business Operations | Leadership |
Arun Chandra | COO | Leadership |
Galit Mizrachi-Simon | Director, Head Of Finance Operations | Leadership |
Darren Rushworth | President, NICE International | Leadership |
Wade Gallagher | Vice President Of Sales | Leadership |
Ash Goodwin | VP Of Finance - Americas | Leadership |
219 more people are available in the full profile.
Complete people profiles for NiCE
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Investments & Acquisitions by NiCE
NiCE has strategically engaged in corporate development activities, having acquired 1 company. Notable acquisitions include MindTouch.
| Company Name | Description | Domain | Location | Founded | Acquired | Amount |
|---|---|---|---|---|---|---|
Cloud-based knowledge management platform for customer support collaboration is delivered. | mindtouch.com | San Diego, United States | 2004 | Apr 2021 | •••• |
Complete acquisition details for NiCE
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Timeline of NiCE
2 dated milestones of NiCE across 24 years, from founding to its latest funding, stage changes and deals.
- Founded NiCE is founded.
- Acquisition Acquires MindTouch.
Similar companies to NiCE
NiCE has 3 listed similar companies in our database, 3 of them funded. They include Observe.AI, CallMiner and Invoca.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| callminer.com | 2002 | Waltham, United States | $145.1M | 293 | Cloud and AI-based conversational analytics are delivered by CallMiner. | |
| invoca.com | 2008 | Santa Barbara, United States | $201.53M | 355 | Platform that connects marketing and sales teams to track and optimise the buying journey |
Detailed similar companies of NiCE
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Web traffic of NiCE
The website of NiCE (niceincontact.com) receives about 1.9M visits a month and ranks #36,500 among all websites worldwide, #4,496 in Telecommunications.
- Monthly visits1.9M
▲ 9.1% vs previous month
- Unique visitors211.1K
per month
- Global rank#36,500
among all websites
- Category rank#4,496
Computers Electronics and Technology · Telecommunications
- Bounce rate42%
- Pages per visit3.3
- Average visit3 min 28 sec
- DevicesDesktop 86% · Mobile 14%
Websites whose visitors overlap most with NiCE. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| verizon.com | 100% | 55.9M | #554 | View details | |
| freedommobile.ca | 99% | 2.9M | #12,256 | View details | |
| cloudtalk.io | 93% | 422.8K | #127,803 | View details | |
| netcall.com | 93% | 20.6K | #970,483 | View details | |
| nice.com | 93% | 399.5K | #131,892 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for NiCE
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Top companies in Customer Experience & Support Software
3 companies that operate in the same segment as NiCE (Customer Experience & Support Software) in United States, ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | 651 |
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Related news about Nice
Complete news archive for NiCE
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Frequently Asked Questions about NiCE
NiCE was founded in 1997.
NiCE is headquartered in Sandy, United States. It is registered at Sandy, Utah, United States.
NiCE is engaged in providing AI-driven customer experience solutions through its unified platform, CXone Mpower. The company operates in the technology sector, focusing on customer relationship management and contact center automation. Solutions offered include intelligent virtual agents, AI copilots for agents, and workflow orchestration tools. Services are designed to enhance efficiency, profitability, and customer satisfaction across digital, voice, and AI channels. Global reach is supported with localized precision to cater to diverse markets.
NiCE's top competitors include Observe.AI, Invoca and CallMiner.
NiCE offers CXone Mpower, Intelligent Virtual Agent, and AI Copilots.
NiCE has made 1 acquisition, including MindTouch.
NiCE operates through Nice Ltd Inc..
The website of NiCE receives about 1.9 million visits a month and ranks #36,500 among all websites worldwide.