About Servicepack
Servicepack is a Technology company based in Houston (United States) founded in 2022. It operates as an AI platform for analyzing customer interactions and improving service quality. It operates on a B2B and SaaS model. Servicepack offers products and services including Conversational Insights, Contact Centre QA Automation, Sales Intelligence, Real-time Agent Assist, and Voice of Customer. Its focus areas include Banking, FinTech, Customer Service and AI and Machine Learning. Its legal entity in India is Servicepack Software Technologies India Private Limited (U72200TG2021PTC156259). Its competitors include Sprinklr, ActiveCampaign, Verint, Zendesk and ASAPP and 4 more; 7 of its 9 listed competitors have raised funding.
Company details
Service Pack offers an AI-driven platform that analyzes customer conversations using large language models to extract insights and enhance experiences. It provides tools like real-time analytics, QA automation, and agent assist for industries such as banking, insurance, and healthcare. The platform supports data-driven decisions, seamless integrations, and compliance, helping organizations boost efficiency and loyalty.
- Headquarters Houston, United States
- Employees 15
- SectorsTechnology
- Website servicepack.ai
- Legal Name Servicepack Software Technologies India Private Limited
- Date of Incorporation 23 Oct, 2021
- Jurisdiction Hyderabad, Telangana, India
- Employee Count15
Associated legal entities of Servicepack
Servicepack operates through Servicepack Software Technologies India Private Limited (active). Its filings, financials, charges and directors are on the company page.
| Legal entity | Status | Incorporated | Registered in | Revenue | Employees | Directors | Company page |
|---|---|---|---|---|---|---|---|
| Servicepack Software Technologies India Private Limited CIN U72200TG2021PTC156259 | Active | 23 Oct 2021 | Hyderabad, Telangana | – | 15 | 2 | View details |
Products & Services of Servicepack
Servicepack offers a comprehensive portfolio of products and services, including Conversational Insights, Contact Centre QA Automation, Sales Intelligence, Real-time Agent Assist, and Voice of Customer.
Extracts business insights from customer interactions using AI.
Automates quality assurance for contact center operations.
Provides data for customer segmentation and sales enhancement.
Offers real-time feedback to improve agent performance.
Analyzes customer preferences and pain points for insights.
Board of directors of Servicepack Software Technologies India Private Limited (Servicepack)
Servicepack Software Technologies India Private Limited is the primary company behind Servicepack. The board of Servicepack Software Technologies India Private Limited currently have 2 directors; the longest-serving is Vinay Sheel Dumpala, appointed in 2021.
| Director | Designation | Appointed | Tenure | Entity |
|---|---|---|---|---|
| Vinay Sheel Dumpala DIN 08404987 | Director | 23 Oct 2021 | 4 yrs 11 mo | Servicepack Software Technologies India Private Limited |
| Ashok Kumar Reddy Kunisetty DIN 09354932 | Director | 23 Oct 2021 | 4 yrs 11 mo | Servicepack Software Technologies India Private Limited |
Competitors of Servicepack
Servicepack has 9 listed competitors in our database, 7 of them funded. They include Sprinklr, ActiveCampaign, Verint, Zendesk and ASAPP, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| activecampaign.com | 2003 | Chicago, United States | $362.74M | 705 | Sales, CRM, and email marketing automation software is provided. | |
| verint.com | 1994 | Melville, United States | – | 3,800 | AI-powered customer experience automation solutions are provided by Verint. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| asapp.com | 2014 | New York, United States | $400M | 183 | AI-based customer experience solutions for service agents are provided. | |
| trustyou.com | 2008 | Munich, Germany | $5M | 49 | Cloud-based reputation management solutions are offered for hospitality industries. | |
| easyrewardz.com | 2011 | Gurugram, India | $15.31M | 294 | Cloud-based CRM, loyalty, and conversational commerce solutions are delivered. | |
| questionpro.com | 2002 | Seattle, United States | – | 17 | Web-based survey software is offered for research and analysis. | |
| inmoment.com | 2002 | Salt Lake, United States | $20M | 792 | Customer experience optimization is delivered via cloud and AI platforms. |
Detailed competitors of Servicepack
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Top companies in AI in Customer Support
10 companies that operate in the same segment as Servicepack (AI in Customer Support), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Delivers a voice-based AI assistant for customer support. | 2017 | Noida, Uttar Pradesh, India | USD 469.41 K | USD 53.44 K | – | |
Provides contact center, helpdesk, chatbot, and IP PBX solutions for customer service. | 2014 | Mumbai, Maharashtra, India | – | USD 995.33 K | 69 | |
Provides AI and gig workforce solutions for efficient customer support services. | 2018 | Bengaluru, Karnataka, India | – | USD 7.13 M | 89 | |
Technology solutions for business process outsourcing are provided globally. | 1999 | Madrid, Madrid, Spain | – | – | – | |
AI-driven customer service solutions are offered to enterprises. | – | Shenzhen, Guangdong, China | USD 2.77 M | – | – | |
Provides AI and human-powered omnichannel customer service solutions for businesses. | 2016 | Bengaluru, Karnataka, India | – | USD 124.92 K | – | |
AI voice assistants are provided by VoxApp for business operations in sectors like HR, sales, and customer support. | 2013 | Delhi, Delhi, India | – | – | – | |
Delivers AI-powered telecom products, cloud services, and enterprise solutions. | 2007 | Bengaluru, Karnataka, India | – | USD 1.89 M | 32 | |
Technology backing for Indo-American entrepreneurs and startups in healthcare and innovation sectors. | 2010 | San Jose, California, United States | – | USD 119.93 K | 2 | |
Offers call center software, help desk, and lead management for various industries. | 1995 | Delhi, Delhi, India | – | USD 1.34 M | 89 |
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Frequently Asked Questions about Servicepack
Servicepack was founded in 2022.
Servicepack is headquartered in Houston, United States. It is registered at Houston, Texas, United States.
Servicepack has 15 employees.
Service Pack offers an AI-driven platform that analyzes customer conversations using large language models to extract insights and enhance experiences. It provides tools like real-time analytics, QA automation, and agent assist for industries such as banking, insurance, and healthcare. The platform supports data-driven decisions, seamless integrations, and compliance, helping organizations boost efficiency and loyalty.
Servicepack's top competitors include Zendesk, ActiveCampaign and Verint.
Servicepack offers Conversational Insights, Contact Centre QA Automation, Sales Intelligence, Real-time Agent Assist, and Voice of Customer.
Servicepack operates through Servicepack Software Technologies India Private Limited.
The legal entities of Servicepack currently have 2 directors, including Vinay Sheel Dumpala, Ashok Kumar Reddy Kunisetty.