About Sharpen
Sharpen is a company based in Indianapolis (United States) founded in 2007 was acquired by TELEO Capital in December 2022. It operates as a SaaS (Software-as-a-Service). Sharpen has raised $45.04 million across 7 funding rounds from investors including Indiana University, Western Alliance Bank and Multiplier Capital. The company has 109 employees as of December 31, 2021. Sharpen has completed 3 acquisitions, including Plum Voice, Webtext and Ytel. Sharpen offers products and services including Sharpen CCaaS Platform, Usable AI™, and Digital Engagement. Sharpen operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter Indianapolis, United States
- Employees 109 as on 31 Dec, 2021
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Sectors
Technology
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Phone
Locked
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Website
Locked
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Social
Locked
- Legal Name Sharpen Technologies Inc.
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Annual Revenue
Not available
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Net Profit
Not available
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EBITDA
Not available
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Total Equity Funding
$45.04 M (USD)
in 7 rounds
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Latest Funding Round
$14 M (USD), Series B
May 03, 2021
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Investors
Indiana University
& 10 more
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Employee Count
109
as on Dec 31, 2021
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Investments & Acquisitions
Plum Voice
& 2 more
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Acquired by
TELEO Capital
(Dec 13, 2022)
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Products & Services of Sharpen
Sharpen offers a comprehensive portfolio of products and services, including Sharpen CCaaS Platform, Usable AI™, and Digital Engagement.
A platform for enhancing contact center operations efficiently.
AI tools are provided to empower human agents.
Solutions are offered for connecting with customers digitally.
People of Sharpen
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Finance and Accounting
2 people
Leadership Team
1 people
COO Team
1 people
Product Management Team
1 people
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Funding Insights of Sharpen
Sharpen has successfully raised a total of $45.04M across 7 strategic funding rounds. The most recent funding activity was a Series B round of $14 million completed in May 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in Sharpen
Sharpen has secured backing from 11 investors, including institutional, venture fund, and angel investors. Prominent investors backing the company include Indiana University, Western Alliance Bank and Multiplier Capital.
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Venture debt is provided to US-based technology companies.
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Early-stage tech companies are funded by this venture capital firm.
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Venture capital is provided to high-potential tech companies in the Midwest.
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Investor details for Sharpen
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Verified entity values are shown only after access is granted.
Investments & Acquisitions by Sharpen
Sharpen has strategically engaged in corporate development activities, having acquired 3 companies. Notable acquisitions include Plum Voice, Webtext and Ytel.
Investment portfolio details for Sharpen
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- Portfolio identities
- Transaction dates
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- Investment values
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| Company Name | Description | Domain | Location | Founded Year | Amount |
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B2C text messaging for customer support
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IVR solutions for customer self-service interactions are provided.
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Customer engagement is enabled via cloud-based SMS and voice tools.
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Locked | Locked | 1998 | Locked |
Complete acquisition details for Sharpen
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- Acquired stakes
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- Domains and locations
Verified entity values are shown only after access is granted.
Financial Statements - Sharpen
Detailed financials for Sharpen
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- Profit trends
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Sharpen Comparisons
Peer comparison for Sharpen
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Competitors of Sharpen
Sharpen operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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Cloud-based customer service platform is offered for business engagement.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based unified communication software is delivered for businesses.
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Detailed competitors of Sharpen
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Latest news on Sharpen
Complete news archive for Sharpen
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Frequently Asked Questions about Sharpen
Sharpen was founded in 2007 and raised its 1st funding round 6 years after it was founded.
Sharpen is headquartered in Indianapolis, United States. It is registered at Indianapolis, Indiana, United States.
Sharpen is a funded company, having raised a total of $45.04M across 7 funding rounds to date.
As of Dec 31, 2021, the latest employee count at Sharpen is 109.
A comprehensive CCaaS platform is offered by Sharpen Technologies Inc. to mid-market businesses. Customer and agent experiences are enhanced through digital engagement, automation, and usable AI tools. Sectors such as banking, healthcare, retail, education, and small to medium-sized businesses are served. Analytics, insights, and secure infrastructure are integrated to drive better business outcomes. Support and reliability are prioritized with US-based teams and a 99.999 uptime guarantee.
Sharpen's top competitors include Twilio, Genesys and Freshworks.
Sharpen offers Sharpen CCaaS Platform, Usable AI™, and Digital Engagement.
Sharpen has made 3 acquisitions, including Plum Voice, Webtext, and Ytel.
Sharpen has 11 investors. Key investors include Indiana University, Western Alliance Bank, Multiplier Capital, Cultivation Capital, and Allos Ventures.