About Sharpen
Sharpen is a company based in Indianapolis (United States) founded in 2007 was acquired by TELEO Capital in December 2022. It operates as a SaaS (Software-as-a-Service). Sharpen has raised $45.04 million across 7 funding rounds from investors including Indiana University, Western Alliance Bank and Multiplier Capital. The company has 109 employees as of December 31, 2021. Sharpen has completed 3 acquisitions, including Plum Voice, Webtext and Ytel. Sharpen offers products and services including Sharpen CCaaS Platform, Usable AI™, and Digital Engagement. Sharpen operates in a competitive market with competitors including Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
- Headquarter Indianapolis, United States
- Employees 109 as on 31 Dec, 2021
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Sectors
Technology
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Phone
*********
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Website
*********
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Social
*********
- Legal Name Sharpen Technologies Inc.
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$45.04 M (USD)
in 7 rounds
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Latest Funding Round
$14 M (USD), Series B
May 03, 2021
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Investors
Indiana University
& 10 more
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Employee Count
109
as on Dec 31, 2021
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Investments & Acquisitions
Plum Voice
& 2 more
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Acquired by
TELEO Capital
(Dec 13, 2022)
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Products & Services of Sharpen
Sharpen offers a comprehensive portfolio of products and services, including Sharpen CCaaS Platform, Usable AI™, and Digital Engagement. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
A platform for enhancing contact center operations efficiently.
AI tools are provided to empower human agents.
Solutions are offered for connecting with customers digitally.
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Finance and Accounting
2 people
Leadership Team
1 people
COO Team
1 people
Product Management Team
1 people
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Funding Insights of Sharpen
Sharpen has successfully raised a total of $45.04M across 7 strategic funding rounds. The most recent funding activity was a Series B round of $14 million completed in May 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 7
- Last Round Series B — $14.0M
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First Round
First Round
(12 Nov 2013)
- Investors Count 10
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| May, 2021 | Amount | Series B - Sharpen | Valuation | Western Alliance Bank , Multiplier Capital | |
| Sep, 2020 | Amount | Series B - Sharpen | Valuation | Allos Ventures , Cultivation Capital |
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| Apr, 2020 | Amount | Series A - Sharpen | Valuation |
investors |
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| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Sharpen
Sharpen has secured backing from 11 investors, including institutional, venture fund, and angel investors. Prominent investors backing the company include Indiana University, Western Alliance Bank and Multiplier Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Venture debt is provided to US-based technology companies.
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Founded Year | Domain | Location | |
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Early-stage tech companies are funded by this venture capital firm.
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Founded Year | Domain | Location | |
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Venture capital is provided to high-potential tech companies in the Midwest.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Sharpen
Sharpen has strategically engaged in corporate development activities, having acquired 3 companies. Notable acquisitions include Plum Voice, Webtext and Ytel. These strategic investments and acquisitions demonstrate the company's commitment to growth through portfolio expansion, market consolidation, technology integration, and strategic partnerships that enhance competitive positioning and drive long-term value creation.
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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B2C text messaging for customer support
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2007 | ||||
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IVR solutions for customer self-service interactions are provided.
|
1999 | ||||
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Customer engagement is enabled via cloud-based SMS and voice tools.
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1998 |
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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OVO is recognized as a smart digital payment application.
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2017 | ||||
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Bionic investment advisor platform
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 |
Financial Statements - Sharpen
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Sharpen Comparisons
Competitors of Sharpen
Sharpen operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based customer service platform is offered for business engagement.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Sharpen
Frequently Asked Questions about Sharpen
When was Sharpen founded?
Sharpen was founded in 2007 and raised its 1st funding round 6 years after it was founded.
Where is Sharpen located?
Sharpen is headquartered in Indianapolis, United States. It is registered at Indianapolis, Indiana, United States.
Is Sharpen a funded company?
Sharpen is a funded company, having raised a total of $45.04M across 7 funding rounds to date. The company's 1st funding round was a Series A of $4.04M, raised on Nov 12, 2013.
How many employees does Sharpen have?
As of Dec 31, 2021, the latest employee count at Sharpen is 109.
What does Sharpen do?
A comprehensive CCaaS platform is offered by Sharpen Technologies Inc. to mid-market businesses. Customer and agent experiences are enhanced through digital engagement, automation, and usable AI tools. Sectors such as banking, healthcare, retail, education, and small to medium-sized businesses are served. Analytics, insights, and secure infrastructure are integrated to drive better business outcomes. Support and reliability are prioritized with US-based teams and a 99.999 uptime guarantee.
Who are the top competitors of Sharpen?
Sharpen's top competitors include Twilio, Genesys and Freshworks.
What products or services does Sharpen offer?
Sharpen offers Sharpen CCaaS Platform, Usable AI™, and Digital Engagement.
How many acquisitions has Sharpen made?
Sharpen has made 3 acquisitions, including Plum Voice, Webtext, and Ytel.
Who are Sharpen's investors?
Sharpen has 11 investors. Key investors include Indiana University, Western Alliance Bank, Multiplier Capital, Cultivation Capital, and Allos Ventures.