About Cresta
Cresta is a company based in San Francisco (United States) founded in 2017 by Tim Shi and Zayd Enam.. Cresta has raised $276.5 million across 8 funding rounds from investors including Workday, Genesys and Five9. Cresta offers products and services including AI Agent, Agent Assist, Knowledge Assist, and Conversation Intelligence. Cresta operates in a competitive market with competitors including Seismic, Highspot, Showpad, Medallia and Outreach, among others.
- Headquarter San Francisco, United States
- Founders Tim Shi, Zayd Enam
- Stage Unicorn
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Sectors
Technology
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Email
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Phone
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Website
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Social
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$276.5 M (USD)
in 8 rounds
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Latest Funding Round
$125 M (USD), Series D
Nov 19, 2024
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Investors
Workday
& 22 more
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Employee Count
Employee Count
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Products & Services of Cresta
Cresta offers a comprehensive portfolio of products and services, including AI Agent, Agent Assist, Knowledge Assist, and Conversation Intelligence. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Automates customer interactions with empathetic AI for cost reduction.
Provides behavioral coaching to enhance agent precision and outcomes.
Delivers proactive answers to agents during customer conversations.
Analyzes interactions to improve contact center performance metrics.
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Funding Insights of Cresta
Cresta has successfully raised a total of $276.5M across 8 strategic funding rounds. The most recent funding activity was a Series D round of $125 million completed in November 2024. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 8
- Last Round Series D — $125.0M
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First Round
First Round
(21 Dec 2018)
- Investors Count 23
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Nov, 2024 | Amount | Series D - Cresta | Valuation | Qatar Investment Authority , World Innovation Lab | |
| Mar, 2022 | Amount | Series C - Cresta | Valuation | Tiger Global Management | |
| Mar, 2021 | Amount | Series B - Cresta | Valuation | Sequoia Capital |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Cresta
Cresta has secured backing from 23 investors, including institutional, venture fund, and angel investors. Prominent investors backing the company include Workday, Genesys and Five9. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Investments are directed toward early growth stage companies.
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Founded Year | Domain | Location | |
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Venture capital investing in technology sectors such as AI and automotive.
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Founded Year | Domain | Location | |
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Investment in early-stage companies across AI, biotech, and cleantech sectors with access to global resources.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Cresta
| Company Name | Description | Domain | Location | Founded Year | Amount |
|---|---|---|---|---|---|
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Cresta
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Cresta Comparisons
Competitors of Cresta
Cresta operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Seismic, Highspot, Showpad, Medallia and Outreach, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
|---|---|---|---|---|
| domain | founded_year | HQ Location |
Cloud and AI-based sales enablement platforms are provided for teams.
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| domain | founded_year | HQ Location |
Sales engagement platform for content scoring and analytics is provided.
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| domain | founded_year | HQ Location |
Provider of Mobile Sales Enablement platform
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| domain | founded_year | HQ Location |
Medallia is focused on customer and employee experience management.
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| domain | founded_year | HQ Location |
Sales execution platform provided to streamline strategies and engage customers.
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| domain | founded_year | HQ Location |
Mobile based content enablement system for sales teams
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Cresta
Frequently Asked Questions about Cresta
When was Cresta founded?
Cresta was founded in 2017 and raised its 1st funding round 1 year after it was founded.
Where is Cresta located?
Cresta is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Who is the current CEO of Cresta?
Zayd Enam is the current CEO of Cresta. They have also founded this company.
Is Cresta a funded company?
Cresta is a funded company, having raised a total of $276.5M across 8 funding rounds to date. The company's 1st funding round was a Series B of $50M, raised on Dec 21, 2018.
What does Cresta do?
Cresta was founded in 2017 in San Francisco, United States, and operates in the AI sector for customer service. Tools are offered for real-time agent coaching, workflow automation, and performance analysis, including tracking of sales metrics like close rates and case volumes. Repetitive tasks such as order entry and account validation are automated. Clients include Intuit, Cox, Nature, and Harvard Business Review.
Who are the top competitors of Cresta?
What products or services does Cresta offer?
Cresta offers AI Agent, Agent Assist, Knowledge Assist, and Conversation Intelligence.
Who are Cresta's investors?
What is Cresta's valuation?
The valuation of Cresta is $1.6B as of Mar 2022.
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