About HelpSocial
HelpSocial is a company based in San Antonio (United States) founded in 2014 by Robert Collazo and Matt Wilbanks. It operates as a B2B. HelpSocial has raised $2.4 million across 2 funding rounds from investors including Techstars. HelpSocial operates in a competitive market with competitors including Sparkcentral, Kipsu, Alcmeon, Airwoot and Engagor, among others.
- Headquarter San Antonio, United States
- Founders Robert Collazo, Matt Wilbanks
- SectorsTechnology
- Website helpsocial.com
- Social X Facebook
- Total Equity Funding$2.4M (USD)
in 2 rounds
- Latest Funding Round$2.4M (USD), Series A
Aug 2016
- Investors
Funding Insights of HelpSocial
HelpSocial has successfully raised a total of $2.4M across 2 strategic funding rounds. The most recent funding activity was a Series A round of $2.4 million completed in August 2016. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $2.4M
- Total Rounds 2
- Last Round Series A — $2.4M
- Investors Count 1
All 2 funding rounds of HelpSocial with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug 2016 | $2.4M | Series A | – | – | – |
| Nov 2015 | – | Seed | – | – |
1 investors in total: 1 institutional.
Investors in HelpSocial
HelpSocial has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Techstars.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Startups are accelerated globally without sector restrictions through structured programs. | 2006 | techstars.com | New York, United States |
Investor details for HelpSocial
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
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Verified entity values are shown only after access is granted.
People of HelpSocial
2 people are tracked at HelpSocial (2 in leadership).
| Name | Role | Group |
|---|---|---|
Robert Collazo | Co-Founder, CTO | Leadership |
Matt Wilbanks | Co-Founder, CEO | Leadership |
Complete people profiles for HelpSocial
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
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Verified entity values are shown only after access is granted.
Timeline of HelpSocial
3 dated milestones of HelpSocial across 2 years, from founding to its latest funding, stage changes and deals.
- Founded HelpSocial is founded.
- Funding First funding round.
- Funding Latest funding round, Series A, of $2.4M.
Competitors of HelpSocial
HelpSocial operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Sparkcentral, Kipsu, Alcmeon, Airwoot and Engagor, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| sparkcentral.com | 2011 | San Francisco, United States | $37.63M | 10 | Social Customer Service Platform | |
| kipsu.com | 2010 | Minneapolis, United States | $565,000 | 66 | Texting, chat, and social messaging are provided to customer-focused sectors. | |
| alcmeon.com | 2011 | Paris, France | $2.26M | – | Social engagement for brands is enhanced by an AI-based platform. | |
| airwoot.com | 2012 | Delhi, India | $124,486 | – | Real-time customer support is enabled on social media platforms. | |
| engagor.com | 2011 | Reston, United States | $2.6M | 2,735 | Social media management tool | |
| respond.ly | 2013 | Los Angeles, United States | $1.78M | – | Twitter conversations are tracked and managed for business teams. | |
| juphy.com | 2018 | Wilmington, United States | $900,000 | – | Platform offering social media customer service software | |
| brandembassy.com | 2011 | London, United Kingdom | $1M | 2 | Social customer inquiries from multiple channels are unified and managed. | |
| thoughtbuzz.com | 2009 | Singapore | $380,000 | – | Specializes in social media monitoring and engagement solutions. | |
| sotrender.com | 2010 | Warsaw, Poland | $438,980 | – | Social media analytics tools are provided for brands and agencies. |
Detailed competitors of HelpSocial
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Latest news on Helpsocial
Complete news archive for HelpSocial
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
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Similar companies to HelpSocial
10 companies that operate in the same segment as HelpSocial (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about HelpSocial
HelpSocial was founded in 2014 and raised its 1st funding round 1 year after it was founded.
HelpSocial is headquartered in San Antonio, United States. It is registered at San Antonio, Texas, United States.
Matt Wilbanks is the current CEO of HelpSocial. They have also founded this company.
HelpSocial is a funded company, having raised a total of $2.4M across 2 funding rounds to date.
HelpSocial a platform for social customer service solutions, focusing on leveraging cutting-edge technology, customer service, managing social platforms, and service management. It serves clients with dedicated solutions, emphasizing quality, innovation, and sustainable growth in its core markets. It continues to evolve, meeting industry challenges with strategic approaches.
HelpSocial's top competitors include Sparkcentral, Kipsu and Alcmeon.
HelpSocial has 1 investor. Key investors include Techstars.