About NeoAssist
NeoAssist is a Technology company based in Sao Paulo (Brazil) founded in 2001 by Albert Deweik. It operates as an omnichannel customer service platform is provided for multi-channel engagement. Its website neoassist.com draws about 55 thousand monthly visits. The company has since been acquired. NeoAssist offers products and services including Assist, Canais, Workflow, Data & Insights, and Autosserviços. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its competitors include Dialpad, Genesys, Freshworks, Twilio and Zendesk and 4 more; 9 of its 9 listed competitors have raised funding.
Company details
NeoAssist was founded in 2001 in Sao Paulo, Brazil, within the customer service technology sector. An omnichannel platform is operated to facilitate customer interactions across channels such as social media, chatbots, and emails. Real-time support is enabled for businesses, with agent productivity improved through integrated tools. The service functions on a subscription model, supporting operations in various customer service environments.
- Investors
Products & Services of NeoAssist
NeoAssist offers a comprehensive portfolio of products and services, including Assist, Canais, Workflow, Data & Insights, and Autosserviços.
Enables omnichannel interactions and AI-driven efficiency
Optimizes customer experience across various communication channels
Streamlines internal processes for faster operations
Provides metrics and reports for performance evaluation
Offers bots and FAQs for customer autonomy
Transforms support into sales opportunities
Enhances team productivity with artificial intelligence
Apps and channels of NeoAssist
its YouTube channel NeoAssist has 6.27K subscribers and 30 videos.
Videos from NeoAssist
The most watched videos on NeoAssist's YouTube channel, NeoAssist (6.27K subscribers). Click a video to play it here.
More on NeoAssist.
Funding Insights of NeoAssist
- Total Rounds 1
- Investors Count 1
All 1 funding rounds of NeoAssist with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jan 2021 | – | Seed | – | – |
1 investors in total: 1 institutional.
Investors in NeoAssist
NeoAssist has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include Pacific Lake Partners.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
- | – | pacificlake.com | - |
Investor details for NeoAssist
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of NeoAssist
8 people are tracked at NeoAssist (3 in leadership, 5 in team).
| Name | Role | Group |
|---|---|---|
Albert Deweik | Founder | Leadership |
Oswaldo Garcia | CEO & Board Member | Leadership |
Carina Lima | Head Of Marketing | Demand Generation | Leadership |
Vinicius Sommacal | Desenvolvedor Web Front End | Team |
Rômulo Viana | Lead Generation Specialist | Team |
Magnum Cortez | Software Developer | Team |
Valdir S. | Tech Leader | Team |
Rodolfo Cardoso Batista | Coordenador De Gente & Gestão | Team |
Complete people profiles for NeoAssist
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of NeoAssist
2 dated milestones of NeoAssist across 20 years, from founding to its latest funding, stage changes and deals.
- Founded NeoAssist is founded.
- Funding First funding round.
Competitors of NeoAssist
NeoAssist has 9 listed competitors in our database, 9 of them funded. They include Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $644.57M | 1,089 | Provider of contact center business communication solutions | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of NeoAssist
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
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Web traffic of NeoAssist
The website of NeoAssist (neoassist.com) receives about 54.9K visits a month.
- Monthly visits54.9K
▼ 27.7% vs previous month
Websites whose visitors overlap most with NeoAssist. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| vnda.com.br | 100% | 67.7K | #489,361 | View details | |
busca.moveissimonetti.com.br | busca.moveissimonetti.com.br | 97% | – | – | – |
clienteoculto.onyou.com.br | clienteoculto.onyou.com.br | 96% | – | – | – |
mercadolivre.com.br | mercadolivre.com.br | 88% | – | #90 | – |
 amazon.com.br | amazon.com.br | 83% | – | #128 | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 9 similar websites and full traffic analytics for NeoAssist
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 9 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as NeoAssist (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Related news about Neoassist
Complete news archive for NeoAssist
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Frequently Asked Questions about NeoAssist
NeoAssist was founded in 2001 and raised its 1st funding round 20 years after it was founded.
NeoAssist is headquartered in Sao Paulo, Brazil.
NeoAssist was founded in 2001 in Sao Paulo, Brazil, within the customer service technology sector. An omnichannel platform is operated to facilitate customer interactions across channels such as social media, chatbots, and emails. Real-time support is enabled for businesses, with agent productivity improved through integrated tools. The service functions on a subscription model, supporting operations in various customer service environments.
NeoAssist's top competitors include Twilio, Genesys and Freshworks.
NeoAssist offers Assist, Canais, Workflow, Data & Insights, and 3 more products and services.
NeoAssist has 1 investor. Key investors include Pacific Lake Partners.