About Gladly
Gladly is a company based in San Francisco (United States) founded in 2014 by Dirk Kessler and Joseph Ansanelli. It operates as a SaaS (Software-as-a-Service) and AI-as-a-Service. Gladly has raised $208 million across 6 funding rounds from investors including AXA Venture Partners, Plug and Play Tech Center and Riverwood Capital. Gladly offers products and services including Gladly Customer AI, Gladly Sidekick, and Gladly Hero. Gladly operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Total Equity Funding$208M (USD)
in 6 rounds
- Latest Funding Round$40M (USD), Series E
Sep 2024
- InvestorsAXA Venture Partners
& 8 more
Products & Services of Gladly
Gladly offers a comprehensive portfolio of products and services, including Gladly Customer AI, Gladly Sidekick, and Gladly Hero.
Customer AI platform for personalized service experiences.
AI tool supporting customer interactions across channels.
Support system for agents with customer intelligence.
Apps and channels of Gladly
its YouTube channel Gladly has 216 subscribers and 30 videos.
Videos from Gladly
The most watched videos on Gladly's YouTube channel, Gladly (216 subscribers). Click a video to play it here.
More on Gladly.
Funding Insights of Gladly
Gladly has successfully raised a total of $208M across 6 strategic funding rounds. The most recent funding activity was a Series E round of $40 million completed in September 2024. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $208M
- Total Rounds 6
- Last Round Series E — $40M
- First Round $27M
(Jun 2016)
- Investors Count 9
All 6 funding rounds of Gladly with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Sep 2024 | $40M | Series E | – | AXA Venture Partners | – |
| Dec 2022 | $55M | Series E | – | Riverwood Capital | |
| Jan 2019 | $50M | Series D | – | Future Fund, Glynn Capital | |
| Jun 2018 | – | Series C | – | Plug and Play Tech Center | – |
| Apr 2017 | $36M | Series C | – | GGV Capital | |
| Jun 2016 | $27M | Series A | – | Greylock, New Enterprise Associates | – |
9 investors in total: 9 institutional.
Investors in Gladly
Gladly has secured backing from 9 investors, including venture fund and institutional investors. Prominent investors backing the company include AXA Venture Partners, Plug and Play Tech Center and Riverwood Capital.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Seed and early-stage investments are focused on French tech firms. | 2013 | axavp.com | Paris, France | |
Carveout investments are managed by Riverwood Capital in private equity. | – | riverwoodcapital.com | Menlo Park, United States | |
Investments are directed toward early and late-stage tech companies. | – | glynncapital.com | Menlo Park, United States | |
Venture capital investment firm | – | nvc.vc | Burlingame, United States | |
Venture capital is invested in cybersecurity, fintech, and AI startups. | – | ggvc.com | Menlo Park, United States | |
Venture capital investments are offered to startups by NEA. | – | nea.com | Menlo Park, United States | |
Venture capital firm specializing in early-stage tech investments and founder support. | 1965 | greylock.com | - | |
Startups are accelerated and invested in across multiple tech sectors. | 2006 | plugandplaytechcenter.com | Sunnyvale, United States | |
Sovereign Wealth Fund of Government of Australia | – | futurefund.gov.au | Melbourne, Australia |
Investor details for Gladly
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Gladly
92 people are tracked at Gladly (19 in leadership, 3 in board & advisors, 70 in team).
| Name | Role | Group |
|---|---|---|
Dirk Kessler | Co-Founder | Leadership |
Joseph Ansanelli | Co-Founder & CEO | Leadership |
Homaira Wright | Executive Assistant to CEO | Leadership |
Jennifer McAlister | Director Of People Operations | Leadership |
Emilio Di Zazzo | VP, North America Enterprise Sales | Leadership |
Dan Maloney | Head of FP&A | Leadership |
Nate Larkin | Regional Sales Director | Leadership |
Jenny Baumgartner | Director, Revenue Operations | Leadership |
Melissa MacAlister | Head Of Customer Success Management | Leadership |
Gerard Urbano | Director Of Customer Support And Education | Leadership |
Patrice Wilson | Director Of Financial Planning And Analysis | Leadership |
Andy D'Amato | Chief Revenue Officer | Leadership |
Dan Jones | Head of Sales Enablement | Leadership |
Todd Rakow | CFO | Leadership |
Donald John Nogalski | Director, Sales | Leadership |
Christian Eberle | Head of Enterprise Solutions Consulting | Leadership |
Charlie Besecker | CEO | Leadership |
Julian Terkaly | Head of Strategic Alliances | Leadership |
Danilo N. | Sr. Director BDR Team | Leadership |
Eric Ma | Investor and Board Observer | Board & advisors |
72 more people are available in the full profile.
Complete people profiles for Gladly
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of Gladly
3 dated milestones of Gladly across 10 years, from founding to its latest funding, stage changes and deals.
- Founded Gladly is founded.
- Funding First funding round of $27.0M.
- Funding Latest funding round, Series E, of $40.0M.
Competitors of Gladly
Gladly operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $642.33M | 1,089 | Provider of contact center business communication solutions | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of Gladly
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Gladly
The website of Gladly (gladly.com) receives about 198K visits a month.
- Monthly visits198K
▼ 17.3% vs previous month
Websites whose visitors overlap most with Gladly. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| help.center | 100% | 33.7K | #925,611 | View details | |
| nicereply.com | 100% | – | #379,007 | View details | |
| litextension.com | 100% | 142.5K | #314,198 | View details | |
| stonly.com | 100% | 208.5K | #168,340 | View details | |
| nice.com | 100% | 399.5K | #131,892 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 37 similar websites and full traffic analytics for Gladly
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 37 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Gladly
Complete news archive for Gladly
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to Gladly
10 companies that operate in the same segment as Gladly (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Gladly
Gladly was founded in 2014 and raised its 1st funding round 2 years after it was founded.
Gladly is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Joseph Ansanelli is the current CEO of Gladly. They have also founded this company.
Gladly is a funded company, having raised a total of $208M across 6 funding rounds to date. The company's 1st funding round was a Series A of $27M, raised on Jun 2016.
A customer service AI platform is offered by Gladly, focusing on delivering personalized and efficient experiences. Operations are centered in the technology sector, specifically within customer experience solutions. Innovative AI tools like Gladly Customer AI and Sidekick are utilized to enhance interactions across multiple channels such as voice, chat, SMS, email, and social media. Support for both self-service and agent-assisted service is provided, ensuring seamless customer engagement. The platform is designed to drive loyalty and revenue through lifelong customer conversations, with a focus on treating customers as individuals rather than transactions.
Gladly's top competitors include Twilio, Genesys and Freshworks.
Gladly offers Gladly Customer AI, Gladly Sidekick, and Gladly Hero.
Gladly has 9 investors. Key investors include AXA Venture Partners, Plug and Play Tech Center, Riverwood Capital, Glynn Capital, and NewView Capital.
Gladly operates through Gladly Software, Inc..
The website of Gladly receives about 198 thousand visits a month.