About Gladly
Gladly is a company based in San Francisco (United States) founded in 2014 by Dirk Kessler and Joseph Ansanelli. It operates as a SaaS (Software-as-a-Service), and AI-as-a-Service. Gladly has raised $208 million across 6 funding rounds from investors including AXA Venture Partners, Plug and Play Tech Center and Riverwood Capital. Gladly offers products and services including Gladly Customer AI, Gladly Sidekick, and Gladly Hero. Gladly operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter San Francisco, United States
- Founders Dirk Kessler, Joseph Ansanelli
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Sectors
Technology
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Email
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Phone
*********
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Website
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Social
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- Legal Name Gladly Software, Inc.
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$208 M (USD)
in 6 rounds
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Latest Funding Round
$40 M (USD), Series E
Sep 26, 2024
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Investors
AXA Venture Partners
& 8 more
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Employee Count
Employee Count
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Products & Services of Gladly
Gladly offers a comprehensive portfolio of products and services, including Gladly Customer AI, Gladly Sidekick, and Gladly Hero. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Customer AI platform for personalized service experiences.
AI tool supporting customer interactions across channels.
Support system for agents with customer intelligence.
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Funding Insights of Gladly
Gladly has successfully raised a total of $208M across 6 strategic funding rounds. The most recent funding activity was a Series E round of $40 million completed in September 2024. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 6
- Last Round Series E — $40.0M
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First Round
First Round
(21 Jun 2016)
- Investors Count 9
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Sep, 2024 | Amount | Series E - Gladly | Valuation | AXA Venture Partners |
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| Dec, 2022 | Amount | Series E - Gladly | Valuation | Riverwood Capital | |
| Jan, 2019 | Amount | Series D - Gladly | Valuation | Future Fund , Glynn Capital |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Investors in Gladly
Gladly has secured backing from 9 investors, including venture fund and institutional investors. Prominent investors backing the company include AXA Venture Partners, Plug and Play Tech Center and Riverwood Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Seed and early-stage investments are focused on French tech firms.
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Founded Year | Domain | Location | |
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Carveout investments are managed by Riverwood Capital in private equity.
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Founded Year | Domain | Location | |
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Investments are directed toward early and late-stage tech companies.
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Founded Year | Domain | Location |
| Investor | Description | Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Founded Year | Domain | Location | |
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Venture capital is directed toward companies in multiple sectors.
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Founded Year | Domain | Location | |
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by Gladly
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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2014 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - Gladly
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Gladly Comparisons
Competitors of Gladly
Gladly operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Cloud-based omnichannel communication and customer engagement platform is utilized.
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| domain | founded_year | HQ Location |
Cloud-based omnichannel customer experience and contact center solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based business process management suite solutions are delivered.
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| domain | founded_year | HQ Location |
Cloud-based unified communication solutions including voice and video are provided.
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| domain | founded_year | HQ Location |
Cloud-based customer experience management software is provided for brands.
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| domain | founded_year | HQ Location |
Cloud-based unified communication software is delivered for businesses.
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| Company Name | Domain | Founded year | HQ Location | Description |
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| domain | founded_year | HQ Location |
Multiple services are booked via an app-based platform.
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| domain | founded_year | HQ Location |
On-demand services are booked through an app-based platform.
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| domain | founded_year | HQ Location |
App based platform offering on demand delivery and ride-hailing services
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| domain | founded_year | HQ Location |
Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Gladly
Frequently Asked Questions about Gladly
When was Gladly founded?
Gladly was founded in 2014 and raised its 1st funding round 2 years after it was founded.
Where is Gladly located?
Gladly is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Who is the current CEO of Gladly?
Joseph Ansanelli is the current CEO of Gladly. They have also founded this company.
Is Gladly a funded company?
Gladly is a funded company, having raised a total of $208M across 6 funding rounds to date. The company's 1st funding round was a Series D of $50M, raised on Jun 21, 2016.
What does Gladly do?
A customer service AI platform is offered by Gladly, focusing on delivering personalized and efficient experiences. Operations are centered in the technology sector, specifically within customer experience solutions. Innovative AI tools like Gladly Customer AI and Sidekick are utilized to enhance interactions across multiple channels such as voice, chat, SMS, email, and social media. Support for both self-service and agent-assisted service is provided, ensuring seamless customer engagement. The platform is designed to drive loyalty and revenue through lifelong customer conversations, with a focus on treating customers as individuals rather than transactions.
Who are the top competitors of Gladly?
Gladly's top competitors include Twilio, Genesys and Freshworks.
What products or services does Gladly offer?
Gladly offers Gladly Customer AI, Gladly Sidekick, and Gladly Hero.
Who are Gladly's investors?
Gladly has 9 investors. Key investors include AXA Venture Partners, Plug and Play Tech Center, Riverwood Capital, Glynn Capital, and NewView Capital.