About Gladly
Gladly is a company based in San Francisco (United States) founded in 2014 by Dirk Kessler and Joseph Ansanelli. It operates as a SaaS (Software-as-a-Service) and AI-as-a-Service. Gladly has raised $208 million across 6 funding rounds from investors including AXA Venture Partners, Plug and Play Tech Center and Riverwood Capital. Gladly offers products and services including Gladly Customer AI, Gladly Sidekick, and Gladly Hero. Gladly operates in a competitive market with competitors including Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
- Headquarter San Francisco, United States
- Founders Dirk Kessler, Joseph Ansanelli
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Gladly Software, Inc.
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Annual Revenue
Not available
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Net Profit
Not available
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EBITDA
Not available
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Total Equity Funding
$208 M (USD)
in 6 rounds
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Latest Funding Round
$40 M (USD), Series E
Sep 26, 2024
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Investors
AXA Venture Partners
& 8 more
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Employee Count
Not available
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Products & Services of Gladly
Gladly offers a comprehensive portfolio of products and services, including Gladly Customer AI, Gladly Sidekick, and Gladly Hero.
Customer AI platform for personalized service experiences.
AI tool supporting customer interactions across channels.
Support system for agents with customer intelligence.
People of Gladly
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Funding Insights of Gladly
Gladly has successfully raised a total of $208M across 6 strategic funding rounds. The most recent funding activity was a Series E round of $40 million completed in September 2024. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in Gladly
Gladly has secured backing from 9 investors, including venture fund and institutional investors. Prominent investors backing the company include AXA Venture Partners, Plug and Play Tech Center and Riverwood Capital.
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Seed and early-stage investments are focused on French tech firms.
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Carveout investments are managed by Riverwood Capital in private equity.
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Investments are directed toward early and late-stage tech companies.
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Investor details for Gladly
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Investments & Acquisitions by Gladly
Investment portfolio details for Gladly
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Financial Statements - Gladly
Detailed financials for Gladly
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- Profit trends
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Gladly Comparisons
Peer comparison for Gladly
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- Named peers
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Competitors of Gladly
Gladly operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Twilio, Genesys, Freshworks, Dialpad and Sprinklr, among others.
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Cloud-based omnichannel communication and customer engagement platform is utilized.
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Cloud-based omnichannel customer experience and contact center solutions are delivered.
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Cloud-based business process management suite solutions are delivered.
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Cloud-based unified communication solutions including voice and video are provided.
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Cloud-based customer experience management software is provided for brands.
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Cloud-based unified communication software is delivered for businesses.
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Detailed competitors of Gladly
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Latest news on Gladly
Complete news archive for Gladly
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Frequently Asked Questions about Gladly
Gladly was founded in 2014 and raised its 1st funding round 2 years after it was founded.
Gladly is headquartered in San Francisco, United States. It is registered at San Francisco, California, United States.
Joseph Ansanelli is the current CEO of Gladly. They have also founded this company.
Gladly is a funded company, having raised a total of $208M across 6 funding rounds to date.
A customer service AI platform is offered by Gladly, focusing on delivering personalized and efficient experiences. Operations are centered in the technology sector, specifically within customer experience solutions. Innovative AI tools like Gladly Customer AI and Sidekick are utilized to enhance interactions across multiple channels such as voice, chat, SMS, email, and social media. Support for both self-service and agent-assisted service is provided, ensuring seamless customer engagement. The platform is designed to drive loyalty and revenue through lifelong customer conversations, with a focus on treating customers as individuals rather than transactions.
Gladly's top competitors include Twilio, Genesys and Freshworks.
Gladly offers Gladly Customer AI, Gladly Sidekick, and Gladly Hero.
Gladly has 9 investors. Key investors include AXA Venture Partners, Plug and Play Tech Center, Riverwood Capital, Glynn Capital, and NewView Capital.