About Samchat
Samchat is a Technology company based in Sao Paulo (Brazil) founded in 2019, and was acquired by Hi Platform in June 2019. It operates as an omnichannel contact center solutions are offered for multichannel interactions. The company was acqui-hired. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Omnichannel. Its competitors include Dialpad, Genesys, Freshworks, Twilio and Zendesk and 4 more; 9 of its 9 listed competitors have raised funding.
Company details
Samchat was founded in 2019 in Sao Paulo, Brazil, within the contact center technology sector. An omnichannel platform is provided to support telesales and customer service operations across multiple channels. Interactions are managed through an intelligent interface, allowing many to be resolved efficiently without human involvement. The solution facilitates streamlined communication for contact centers in the region.
- Headquarters Sao Paulo, Brazil
- Stage Acquired
- SectorsTechnology
- Website samchat.com.br
- Acquired by Hi Platform (Jun 2019)
- Investors
- Acquired byHi Platform
(Jun 2019)
Investors in Samchat
Samchat has secured backing from 1 investor. Prominent investors backing the company include Hi Platform.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Omni-channel software is provided for customer service across multiple channels. | 2010 | hiplatform.com | Sao Paulo, Brazil |
Investor details for Samchat
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- Round participation
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Timeline of Samchat
2 dated milestones of Samchat, from founding to its latest funding, stage changes and deals.
- Founded Samchat is founded.
- Exit Acquired by Hi Platform.
Competitors of Samchat
Samchat has 9 listed competitors in our database, 9 of them funded. They include Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $644.57M | 1,089 | Provider of contact center business communication solutions | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of Samchat
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- Full competitor set
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Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as Samchat (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Samchat
Samchat was founded in 2019.
Samchat is headquartered in Sao Paulo, Brazil.
Samchat was founded in 2019 in Sao Paulo, Brazil, within the contact center technology sector. An omnichannel platform is provided to support telesales and customer service operations across multiple channels. Interactions are managed through an intelligent interface, allowing many to be resolved efficiently without human involvement. The solution facilitates streamlined communication for contact centers in the region.
Samchat's top competitors include Twilio, Genesys and Freshworks.
Samchat has 1 investor. Key investors include Hi Platform.
Yes. Samchat was acquired by Hi Platform in June 2019.