About Vizolution
Vizolution is a Technology company based in Swansea (United Kingdom) founded in 2008, and was acquired by Lightico in June 2023. It operates as a remote customer service solutions are delivered via digital channels. Vizolution has raised $22.39 million across 6 funding rounds from investors including Santander, Lightico and NatWest Group. The company has 89 employees. Vizolution was last valued at $60.39 million in October 2018. Its chief executive is Owain Huw Rees. Vizolution offers products and services including CompleteDoc AI, CompleteSign, CompleteID, CompleteForms, and CompleteAutomation. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Video. Its legal entity is VIZOLUTION LIMITED. Its competitors include Dialpad, Genesys, Zendesk, Freshworks and Twilio and 4 more; 9 of its 9 listed competitors have raised funding.
Company details
Vizolution was founded in 2008 in Swansea, United Kingdom, and operates in the customer service technology sector. Solutions are provided for remote interactions, including video calls, multi-media chats, and phone support to enable face-to-face experiences. Product information is managed, documents are exchanged, and conversion rates are tracked. Notable clients served include Santander, RBS, and Telefonica.
Products & Services of Vizolution
Vizolution offers a comprehensive portfolio of products and services, including CompleteDoc AI, CompleteSign, CompleteID, CompleteForms, and CompleteAutomation.
AI-enhanced tool for document collection and data extraction.
Platform for instant eSignatures and remote consents.
Advanced tools to verify identities and combat fraud.
System for gathering customer data via electronic forms.
Software for designing and adjusting customer processes.
Funding Insights of Vizolution
Vizolution has successfully raised a total of $22.39M across 6 strategic funding rounds. The most recent funding activity was a Series B round of $12.74 million completed in October 2018. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $22.39M
- Total Rounds 6
- Last Round Series B — $12.74M
- Investors Count 8
All 6 funding rounds of Vizolution with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Valuation | Stage |
|---|---|---|
| Oct 2018 | $60.39M | •••••••• |
| Jun 2015 | $9.5M | •••••••• |
Last known valuation $60.39M (Oct 2018). 9 investors in total: 8 institutional and 1 angel.
Investors in Vizolution
Vizolution has secured backing from 9 investors, including institutional, venture fund, and angel investors. Prominent investors backing the company include Santander, Lightico and NatWest Group.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital funding is provided by HSBC-backed firm in London. | – | ventures.hsbc.com | London, United Kingdom | |
Seed to growth stage investments focused venture capital and private equity firm based out of London | – | perscitusllp.com | London, United Kingdom | |
Venture capital investment in European business software companies, focusing on early-stage opportunities in London. | – | notion.vc | - | |
Commercial banking services are provided to individuals and institutions globally. | 1857 | santander.com | Madrid, Spain | |
NatWest Group is recognized as a UK-focused banking institution. | – | rbs.com | Edinburgh, United Kingdom | |
Sustainable business finance is provided for companies in Wales. | – | financewales.co.uk | Wrexham, United Kingdom | |
- | – | boostandco.com | - | |
PB Peter Birch | - | – | unknown_43570a57659d4654b | - |
Customer experience solution with e-signature and id verification | 2014 | lightico.com | New York, United States |
Investor details for Vizolution
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
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People of Vizolution
20 people are tracked at Vizolution (6 in leadership, 1 in board & advisors, 13 in team); the tracked headcount is 89.
| Name | Role | Group |
|---|---|---|
Owain Huw Rees | CEO | Leadership |
Ulrich Janda | Sales Director | Leadership |
Richard Davies | Head Of Infrastructure | Leadership |
Simon Murphy | Sales and Marketing Director | Leadership |
Toni Kemp | HR Director | Leadership |
Lisa Williams | Head of Client Delivery | Leadership |
Robert Wigley | Chairman | Board & advisors |
Sharon Evans | Agile Client Delivery Manager | Team |
Rebecca Milton | Technical Project Manager | Team |
Jason Trinder | Project Manager | Team |
Jenkins Mpagi | Customer Success Manager | Team |
Cindy Frei | Marketing Strategist | Team |
Kevin Winters | SVP, North American Sales | Team |
Jacob Cooper | Release Engineer | Team |
Rebecca Burton | Financial Controller | Team |
Colin Hancock | Process Delivery Manager | Team |
Adrian Kemeys | Software Tester | Team |
Paul Jones | Senior Developer | Team |
⭐ Geoff F. | Senior Devops Developer | Team |
Kieran McSkeane | DevOps Engineer | Team |
Complete people profiles for Vizolution
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
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Timeline of Vizolution
5 dated milestones of Vizolution across 15 years, from founding to its latest funding, stage changes and deals.
- Founded Vizolution is founded.
- Funding First funding round.
- Milestone Reaches Minicorn status.
- Funding Latest funding round, Series B, of $12.7M.
- Exit Acquired by Lightico.
Competitors of Vizolution
Vizolution has 9 listed competitors in our database, 9 of them funded. They include Dialpad, Genesys, Zendesk, Freshworks and Twilio, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $644.57M | 1,089 | Provider of contact center business communication solutions | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of Vizolution
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Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as Vizolution (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Related news about Vizolution
Complete news archive for Vizolution
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Frequently Asked Questions about Vizolution
Vizolution was founded in 2008 and raised its 1st funding round 1 year after it was founded.
Vizolution is headquartered in Swansea, United Kingdom. It is registered at Swansea, Wales, United Kingdom.
Owain Huw Rees is the current CEO of Vizolution.
Vizolution is a funded company, having raised a total of $22.39M across 6 funding rounds to date.
Vizolution has 89 employees.
Annual revenue of Vizolution is $13.66M as on Dec 31, 2018.
Vizolution was founded in 2008 in Swansea, United Kingdom, and operates in the customer service technology sector. Solutions are provided for remote interactions, including video calls, multi-media chats, and phone support to enable face-to-face experiences. Product information is managed, documents are exchanged, and conversion rates are tracked. Notable clients served include Santander, RBS, and Telefonica.
Vizolution's top competitors include Twilio, Genesys and Freshworks.
Vizolution offers CompleteDoc AI, CompleteSign, CompleteID, CompleteForms, and CompleteAutomation.
Vizolution has 9 investors. Key investors include Santander, Lightico, NatWest Group, HSBC Ventures, and Development Bank of Wales.
The valuation of Vizolution is $60.39M as of Oct 2018.
Vizolution operates through Vizolution Limited.