About EvaluAgent
EvaluAgent is a company based in Middlesbrough (United Kingdom) founded in 2012 by Alex Richards, Jaime Scott, and Michelle Dinsmore.. EvaluAgent has raised $20 million across 1 funding round from investors including PeakSpan Capital. EvaluAgent offers products and services including evaluagent Platform, Quality Assurance, Conversation Intelligence, and Agent Improvement. EvaluAgent operates in a competitive market with competitors including Cyara, Atomicwork, PlayVox, MaestroQA and Intryc, among others.
- Headquarter Middlesbrough, United Kingdom
- Founders Alex Richards, Jaime Scott, Michelle Dinsmore
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Socialrel8 Ltd
- Date of Incorporation 17 Nov, 2011
- Jurisdiction MIDDLESBROUGH, CLEVELAND
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Annual Revenue
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Net Profit
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EBITDA
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Total Equity Funding
$20 M (USD)
in 1 rounds
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Latest Funding Round
$20 M (USD), Series A
Jun 23, 2023
- Investors
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Employee Count
Employee Count
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Products & Services of EvaluAgent
EvaluAgent offers a comprehensive portfolio of products and services, including evaluagent Platform, Quality Assurance, Conversation Intelligence, and Agent Improvement. The company's diverse product and service offerings are designed to meet the evolving needs of its customers, address market demands, and provide comprehensive solutions that drive value creation and customer satisfaction across various segments and use cases.
Platform for AI-driven quality assurance in contact centers
Automates monitoring and scoring of customer interactions
Analyzes interactions across channels for trends
Delivers targeted coaching programs for agents
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Funding Insights of EvaluAgent
EvaluAgent has successfully raised a total of $20M through 1 strategic funding round. The most recent funding activity was a Series A round of $20 million completed in June 2023. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding Total Funding
- Total Rounds 1
- Last Round Series A — $20.0M
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First Round
First Round
(23 Jun 2023)
- Investors Count 1
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jun, 2023 | Amount | Series A - EvaluAgent | Valuation |
investors |
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
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Investors in EvaluAgent
EvaluAgent has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include PeakSpan Capital. This diverse investor base provides strategic capital, industry expertise, and valuable network connections that support the company's growth initiatives, market expansion, and long-term value creation.
| Investor | Description | Founded Year | Domain | Location |
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Venture capital firm focused on B2B software growth-stage companies.
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Founded Year | Domain | Location |
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Single family office of Amitabh Bachchan, founder of Amitabh Bachchan Corporation or AB CORP
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Founded Year | Domain | Location | |
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Startup ecosystems are ignited through strategic investments by Signite Partners.
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Venture capital is directed toward companies in multiple sectors.
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Venture capital is invested in cybersecurity, fintech, and AI startups.
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Founded Year | Domain | Location |
Investments & Acquisitions by EvaluAgent
| Company Name | Description | Domain | Location | Founded Year | Amount |
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Bionic investment advisor platform
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2016 | ||||
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 | ||||
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Physical e-commerce kiosks are deployed for rural purchases in Indonesia.
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Fine Asian gourmet food is offered by an internet-first restaurant.
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2016 |
Financial Statements - EvaluAgent
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
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| Jul, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Jan, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
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| Feb, 2021 | Amount | Post-IPO - Grab | Valuation |
investors |
Evaluagent Comparisons
Competitors of EvaluAgent
EvaluAgent operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Cyara, Atomicwork, PlayVox, MaestroQA and Intryc, among others. This competitive environment drives innovation, market differentiation, and strategic positioning as companies strive to capture market share and deliver value to their customers. Understanding the competitive dynamics is crucial for assessing market positioning, identifying growth opportunities, and navigating the challenges inherent in a competitive marketplace.
| Company Name | Domain | Founded year | HQ Location | Description |
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Omnichannel customer experiences are tested and monitored across multiple channels.
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AI platform streamlines IT service management and employee experiences.
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| domain | founded_year | HQ Location |
Cloud-based quality assurance software is provided for customer service teams.
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| domain | founded_year | HQ Location |
Quality Assurance and coaching software for customer service teams
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| domain | founded_year | HQ Location |
AI-driven automation of quality assurance is provided for customer support.
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| Company Name | Domain | Founded year | HQ Location | Description |
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Multiple services are booked via an app-based platform.
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On-demand services are booked through an app-based platform.
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App based platform offering on demand delivery and ride-hailing services
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Operates an on-demand hyperlocal delivery app for food and groceries.
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Latest news on Evaluagent
Frequently Asked Questions about EvaluAgent
When was EvaluAgent founded?
EvaluAgent was founded in 2012 and raised its 1st funding round 11 years after it was founded.
Where is EvaluAgent located?
EvaluAgent is headquartered in Middlesbrough, United Kingdom. It is registered at Middlesbrough, England, United Kingdom.
Who is the current CEO of EvaluAgent?
Jaime Scott is the current CEO of EvaluAgent. They have also founded this company.
Is EvaluAgent a funded company?
EvaluAgent is a funded company, having raised a total of $20M across 1 funding round to date. The company's 1st funding round was a Series A of $20M, raised on Jun 23, 2023.
What does EvaluAgent do?
EvaluAgent provides workforce optimization solution to businesses. It allows users to measure calls, emails, letters, chat; and store, compare, and analyze performance data. It can work along with case management and call recording system. It allows users to create multiple scorecards; evaluate agent performance against soft-skills, process adherence, and regulatory compliance metrics; collect feedback after a call, email, letter or chat session; and generate performance reports. Offers subscription-based pricing model. It caters to multiple sectors such as business process outsourcing, financial services, and energy utilities. Major clients are John Lewis, AON, Bupa, and National Savings Investment.
Who are the top competitors of EvaluAgent?
EvaluAgent's top competitors include Atomicwork, Cyara and PlayVox.
What products or services does EvaluAgent offer?
EvaluAgent offers evaluagent Platform, Quality Assurance, Conversation Intelligence, and Agent Improvement.
Who are EvaluAgent's investors?
EvaluAgent has 1 investor. Key investors include PeakSpan Capital.
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