About EvaluAgent
EvaluAgent is a company based in Middlesbrough (United Kingdom) founded in 2012 by Alex Richards, Jaime Scott, and Michelle Dinsmore. EvaluAgent has raised $20 million across 1 funding round from investors including PeakSpan Capital. EvaluAgent offers products and services including evaluagent Platform, Quality Assurance, Conversation Intelligence, and Agent Improvement. EvaluAgent operates in a competitive market with competitors including Cyara, Atomicwork, PlayVox, MaestroQA and Intryc, among others.
- Headquarter Middlesbrough, United Kingdom
- Founders Alex Richards, Jaime Scott, Michelle Dinsmore
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Sectors
Technology
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Email
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Phone
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Website
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Social
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- Legal Name Socialrel8 Ltd
- Date of Incorporation 17 Nov, 2011
- Jurisdiction MIDDLESBROUGH, CLEVELAND
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Annual Revenue
Not available
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Net Profit
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EBITDA
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Total Equity Funding
$20 M (USD)
in 1 rounds
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Latest Funding Round
$20 M (USD), Series A
Jun 23, 2023
- Investors
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Employee Count
Not available
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Products & Services of EvaluAgent
EvaluAgent offers a comprehensive portfolio of products and services, including evaluagent Platform, Quality Assurance, Conversation Intelligence, and Agent Improvement.
Platform for AI-driven quality assurance in contact centers
Automates monitoring and scoring of customer interactions
Analyzes interactions across channels for trends
Delivers targeted coaching programs for agents
People of EvaluAgent
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Funding Insights of EvaluAgent
EvaluAgent has successfully raised a total of $20M through 1 strategic funding round. The most recent funding activity was a Series A round of $20 million completed in June 2023. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
Investors in EvaluAgent
EvaluAgent has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include PeakSpan Capital.
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Venture capital firm focused on B2B software growth-stage companies.
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Investor details for EvaluAgent
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Investments & Acquisitions by EvaluAgent
Investment portfolio details for EvaluAgent
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Financial Statements - EvaluAgent
Detailed financials for EvaluAgent
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Evaluagent Comparisons
Peer comparison for EvaluAgent
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Competitors of EvaluAgent
EvaluAgent operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Cyara, Atomicwork, PlayVox, MaestroQA and Intryc, among others.
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Omnichannel customer experiences are tested and monitored across multiple channels.
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AI platform streamlines IT service management and employee experiences.
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Cloud-based quality assurance software is provided for customer service teams.
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Quality Assurance and coaching software for customer service teams
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AI-driven automation of quality assurance is provided for customer support.
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Detailed competitors of EvaluAgent
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Latest news on Evaluagent
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Frequently Asked Questions about EvaluAgent
EvaluAgent was founded in 2012 and raised its 1st funding round 11 years after it was founded.
EvaluAgent is headquartered in Middlesbrough, United Kingdom. It is registered at Middlesbrough, England, United Kingdom.
Jaime Scott is the current CEO of EvaluAgent. They have also founded this company.
EvaluAgent is a funded company, having raised a total of $20M across 1 funding round to date.
EvaluAgent provides workforce optimization solution to businesses. It allows users to measure calls, emails, letters, chat; and store, compare, and analyze performance data. It can work along with case management and call recording system. It allows users to create multiple scorecards; evaluate agent performance against soft-skills, process adherence, and regulatory compliance metrics; collect feedback after a call, email, letter or chat session; and generate performance reports. Offers subscription-based pricing model. It caters to multiple sectors such as business process outsourcing, financial services, and energy utilities. Major clients are John Lewis, AON, Bupa, and National Savings Investment.
EvaluAgent's top competitors include Atomicwork, Cyara and PlayVox.
EvaluAgent offers evaluagent Platform, Quality Assurance, Conversation Intelligence, and Agent Improvement.
EvaluAgent has 1 investor. Key investors include PeakSpan Capital.