About EvaluAgent
EvaluAgent is a company based in Middlesbrough (United Kingdom) founded in 2012 by Alex Richards, Jaime Scott, and Michelle Dinsmore. EvaluAgent has raised $20 million across 1 funding round from investors including PeakSpan Capital. EvaluAgent offers products and services including evaluagent Platform, Quality Assurance, Conversation Intelligence, and Agent Improvement. EvaluAgent operates in a competitive market with competitors including Cyara, Atomicwork, PlayVox, MaestroQA and Intryc, among others.
- Headquarter Middlesbrough, United Kingdom
- Founders Alex Richards, Jaime Scott, Michelle Dinsmore
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website evaluagent.com
- Social LinkedIn X Facebook YouTube
- Legal Name Socialrel8 Ltd
- Date of Incorporation 17 Nov, 2011
- Jurisdiction MIDDLESBROUGH, CLEVELAND
- Total Equity Funding$20M (USD)
in 1 rounds
- Latest Funding Round$20M (USD), Series A
Jun 2023
- Investors
Products & Services of EvaluAgent
EvaluAgent offers a comprehensive portfolio of products and services, including evaluagent Platform, Quality Assurance, Conversation Intelligence, and Agent Improvement.
Platform for AI-driven quality assurance in contact centers
Automates monitoring and scoring of customer interactions
Analyzes interactions across channels for trends
Delivers targeted coaching programs for agents
Apps and channels of EvaluAgent
its YouTube channel evaluagent has 69 subscribers and 30 videos.
Videos from EvaluAgent
The most watched videos on EvaluAgent's YouTube channel, evaluagent (69 subscribers). Click a video to play it here.
More on evaluagent.
Funding Insights of EvaluAgent
EvaluAgent has successfully raised a total of $20M through 1 strategic funding round. The most recent funding activity was a Series A round of $20 million completed in June 2023. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $20M
- Total Rounds 1
- Last Round Series A — $20M
- First Round $20M
(Jun 2023)
- Investors Count 1
All 1 funding rounds of EvaluAgent with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun 2023 | $20M | Series A | – | – |
1 investors in total: 1 institutional.
Investors in EvaluAgent
EvaluAgent has secured backing from 1 investor, including venture fund investors. Prominent investors backing the company include PeakSpan Capital.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Venture capital firm focused on B2B software growth-stage companies. | – | peakspancapital.com | - |
Investor details for EvaluAgent
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of EvaluAgent
25 people are tracked at EvaluAgent (12 in leadership, 13 in team).
| Name | Role | Group |
|---|---|---|
Alex Richards | Co-Founder & CIO | Leadership |
Jaime Scott | Co-Founder & CEO | Leadership |
Michelle Dinsmore | Co-Founder | Leadership |
James Marscheider | Chief Commercial Officer | Leadership |
Chris D. | Financial Director | Leadership |
Graeme Tait | Head of Engineering | Leadership |
Neville James | Global Director Of Commercial Sales | Leadership |
Jayne Hart | Chief People Officer | Leadership |
Oli Cave | Head Of Business Development | Leadership |
Matthew Jones | Head Of Product | Leadership |
Simon Poland | Director Of Customer Success | Leadership |
Garth Hinkel | Chief Technology Officer | Leadership |
Jodie Rhodes | Product Marketing Manager | Team |
Frazer Flanagan | Senior Software Engineer | Team |
Matea Howard | Full Stack Engineer | Team |
Katie Stabler CCXP | Customer Experience Consultant | Team |
Steven Cotterill | Full Stack Software Engineer | Team |
Luke Bradley | Lead Engineer | Team |
Bryan Channon | Platform Engineer | Team |
Paul Wood | Senior Account Executive | Team |
5 more people are available in the full profile.
Complete people profiles for EvaluAgent
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of EvaluAgent
2 dated milestones of EvaluAgent across 11 years, from founding to its latest funding, stage changes and deals.
- Founded EvaluAgent is founded.
- Funding First funding round of $20.0M.
Competitors of EvaluAgent
EvaluAgent operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Cyara, Atomicwork, PlayVox, MaestroQA and Intryc, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| cyara.com | 2006 | Redwood, United States | $375M | 94 | Omnichannel customer experiences are tested and monitored across multiple channels. | |
| atomicwork.com | 2022 | San Francisco, United States | $40.31M | 37 | AI platform streamlines IT service management and employee experiences. | |
| playvox.com | 2012 | San Francisco, United States | $33.5M | – | Cloud-based quality assurance software is provided for customer service teams. | |
| maestroqa.com | 2013 | New York, United States | $33.25M | – | Quality Assurance and coaching software for customer service teams | |
| intryc.com | 2023 | San Francisco, United States | $3.6M | – | AI-driven automation of quality assurance is provided for customer support. | |
| kaizo.com | 2018 | Amsterdam, Netherlands | $7M | – | Gamification based customer agent performance management platform | |
| intella.me | 2021 | Maadi, Egypt | $16.9M | – | AI-based Arabic speech-to-text for dialects is provided. | |
| nguvu.com | 2013 | Montreal, Canada | $3M | – | Gamification solutions for contact centers |
Detailed competitors of EvaluAgent
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of EvaluAgent
The website of EvaluAgent (evaluagent.com) receives about 13.6K visits a month.
- Monthly visits13.6K
▼ 4% vs previous month
Latest news on Evaluagent
Complete news archive for EvaluAgent
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to EvaluAgent
10 companies that operate in the same segment as EvaluAgent (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about EvaluAgent
EvaluAgent was founded in 2012 and raised its 1st funding round 11 years after it was founded.
EvaluAgent is headquartered in Middlesbrough, United Kingdom. It is registered at Middlesbrough, England, United Kingdom.
Jaime Scott is the current CEO of EvaluAgent. They have also founded this company.
EvaluAgent is a funded company, having raised a total of $20M across 1 funding round to date. The company's 1st funding round was a Series A of $20M, raised on Jun 2023.
EvaluAgent provides workforce optimization solution to businesses. It allows users to measure calls, emails, letters, chat; and store, compare, and analyze performance data. It can work along with case management and call recording system. It allows users to create multiple scorecards; evaluate agent performance against soft-skills, process adherence, and regulatory compliance metrics; collect feedback after a call, email, letter or chat session; and generate performance reports. Offers subscription-based pricing model. It caters to multiple sectors such as business process outsourcing, financial services, and energy utilities. Major clients are John Lewis, AON, Bupa, and National Savings Investment.
EvaluAgent's top competitors include Atomicwork, Cyara and PlayVox.
EvaluAgent offers evaluagent Platform, Quality Assurance, Conversation Intelligence, and Agent Improvement.
EvaluAgent has 1 investor. Key investors include PeakSpan Capital.
EvaluAgent operates through Socialrel8 Ltd.