About Logicalware
Logicalware is a company based in Edinburgh (United Kingdom) founded in 2003 was acquired by Puzzel in December 2019. Logicalware has raised $546.6 thousand across 1 funding round from investors including Sigma Capital Group and Puzzel. The company has 4 employees. Logicalware offers products and services including Contact Centre, Virtual Agent Suite, Conversational Intelligence, and Workforce Management. Logicalware operates in a competitive market with competitors including Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others.
- Total Equity Funding$546.6K (USD)
in 1 rounds
- Latest Funding Round$546.6K (USD), Seed
Jun 2005
- InvestorsSigma Capital Group
& 1 more
- Employee Count4
- Acquired byPuzzel
(Dec 2019)
Products & Services of Logicalware
Logicalware offers a comprehensive portfolio of products and services, including Contact Centre, Virtual Agent Suite, Conversational Intelligence, and Workforce Management.
Platform for resolving customer queries across channels faster.
Suite for chat, voice, and email AI support interactions.
Tool for improving call handling and team performance.
System for scheduling and optimizing agent performance.
Funding Insights of Logicalware
Logicalware has successfully raised a total of $546.6K through 1 strategic funding round. The most recent funding activity was a Seed round of $546.6 thousand completed in June 2005. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $546,600
- Total Rounds 1
- Last Round Seed — $546,600
- First Round $546,600
(Jun 2005)
- Investors Count 1
All 1 funding rounds of Logicalware with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Jun 2005 | $546,600 | Seed | – | – |
2 investors in total: 2 institutional.
Investors in Logicalware
Logicalware has secured backing from 2 investors, including institutional investors. Prominent investors backing the company include Sigma Capital Group and Puzzel.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Build-to-rent housing and investment funds are developed for institutional investors. | 1997 | sigmacapital.co.uk | Edinburgh, United Kingdom | |
Cloud-based payment gateways are provided for merchants' digital transactions. | 1997 | puzzel.com | London, United Kingdom |
Investor details for Logicalware
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
Timeline of Logicalware
3 dated milestones of Logicalware across 16 years, from founding to its latest funding, stage changes and deals.
- Founded Logicalware is founded.
- Funding First funding round of $547K.
- Exit Acquired by Puzzel.
Competitors of Logicalware
Logicalware operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Dialpad, Genesys, Freshworks, Twilio and Zendesk, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| genesys.com | 1990 | Daly, United States | $2.98B | 651 | Cloud-based omnichannel customer experience and contact center solutions are delivered. | |
| freshworks.com | 2010 | San Mateo, United States | $872.56M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| zendesk.com | 2007 | San Francisco, United States | $89.1M | 63 | Cloud-based customer service platform is offered for business engagement. | |
| avaya.com | 2000 | Durham, United States | $400.88M | 1,337 | Cloud-based unified communication software is delivered for businesses. | |
| vonage.com | 2001 | Holmdel, United States | $642.33M | 1,089 | Provider of contact center business communication solutions | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| infobip.com | 2006 | London, United Kingdom | $414.05M | 3,179 | Cloud-based messaging and communication solutions are provided for enterprises. |
Detailed competitors of Logicalware
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Logicalware
Websites that share an audience with Logicalware (logicalware.com).
Websites whose visitors overlap most with Logicalware. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
custhelp.com | custhelp.com | 100% | – | #8,889 | – |
| givainc.com | 93% | 54.6K | #650,156 | View details | |
sitehelpdesk.com | sitehelpdesk.com | 92% | – | #13,750,686 | – |
| teamsupport.com | 92% | 255K | #188,596 | View details | |
mail.google.com | mail.google.com | 87% | – | – | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 13 similar websites and full traffic analytics for Logicalware
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 13 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Latest news on Logicalware
Complete news archive for Logicalware
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Similar companies to Logicalware
10 companies that operate in the same segment as Logicalware (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about Logicalware
Logicalware was founded in 2003 and raised its 1st funding round 2 years after it was founded.
Logicalware is headquartered in Edinburgh, United Kingdom. It is registered at Edinburgh, Scotland, United Kingdom.
Logicalware is a funded company, having raised a total of $546.6K across 1 funding round to date. The company's 1st funding round was a Seed of $546.6K, raised on Jun 2005.
Logicalware has 4 employees.
Logicalwire cloud based mailmanager offers multi-channel customer services including email, chat and social to small and medium business organizations. By analyzing and mapping workflows it gives tailored training, system integration and customization. Integrates inbound social, E-Mail and social inquiries to provide a unified view to the customer. Offers a free trial period of 30 days. Some of its customers include Maplin electronics, Ryanair, Quiz clothing.
Logicalware's top competitors include Twilio, Genesys and Freshworks.
Logicalware offers Contact Centre, Virtual Agent Suite, Conversational Intelligence, and Workforce Management.
Logicalware has 2 investors. Key investors include Sigma Capital Group, and Puzzel.
Logicalware operates through Puzzel Scotland Ltd.
Yes. Logicalware was acquired by Puzzel in December 2019.