About TouchPoint One
TouchPoint One is a company based in Indianapolis (United States) founded in 2012 by Casey Kostecka. It operates as a SaaS and B2B. TouchPoint One offers products and services including Performance Management, Agent Coaching, Workforce Engagement & Gamification, Quality Management, and Business Process Transformation. TouchPoint One operates in a competitive market with competitors including Calabrio, Assembled, Intradiem, Atomicwork and OpenSpan, among others.
- Headquarter Indianapolis, United States
- Founders Casey Kostecka
- SectorsTechnology
- Email••••••••
- Phone•••• ••••
- Website touchpointone.com
- Social LinkedIn X YouTube
- Legal Name Touchpoint One, Llc
Products & Services of TouchPoint One
TouchPoint One offers a comprehensive portfolio of products and services, including Performance Management, Agent Coaching, Workforce Engagement & Gamification, Quality Management, and Business Process Transformation.
Manages contact center metrics and performance improvements.
Offers coaching to enhance agent skills and efficiency.
Boosts employee motivation through gamified activities.
Ensures quality and compliance in contact center operations.
Transforms processes to improve business efficiency.
Apps and channels of TouchPoint One
its YouTube channel TouchPoint One has 3 subscribers and 3 videos.
Videos from TouchPoint One
The most watched videos on TouchPoint One's YouTube channel, TouchPoint One (3 subscribers). Click a video to play it here.
More on TouchPoint One.
People of TouchPoint One
6 people are tracked at TouchPoint One (3 in leadership, 3 in team).
| Name | Role | Group |
|---|---|---|
Casey Kostecka | Founder | Leadership |
Nicole Weathers | Director of Client Success | Leadership |
Greg Salvato | CEO | Leadership |
John Gardner | Client Success Manager | Team |
Dean Weathers | CIO | Team |
Brian Gill | Engineering & Development | Team |
Complete people profiles for TouchPoint One
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Competitors of TouchPoint One
TouchPoint One operates in a dynamic and competitive business environment, facing competition from various established players and emerging companies in the market. The competitive landscape includes prominent companies such as Calabrio, Assembled, Intradiem, Atomicwork and OpenSpan, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| calabrio.com | 2007 | Minneapolis, United States | $9.29M | 447 | Workforce optimization software for contact centers is developed and provided. | |
| assembled.com | 2018 | San Francisco, United States | $70.7M | 71 | Workforce management portal for technology students is developed. | |
| intradiem.com | 1995 | Alpharetta, United States | $32M | 128 | Automation solutions for contact centers, retails and back offices | |
| atomicwork.com | 2022 | San Francisco, United States | $40.31M | 37 | AI platform streamlines IT service management and employee experiences. | |
| openspan.com | 2005 | Alpharetta, United States | $32M | 117 | Enterprise robotic process automation and workforce intelligence software is developed. | |
| nudge.co | 2013 | Toronto, Canada | $16.13M | – | An online platform is operated for employee engagement and insights. | |
| amplifai.com | 2014 | Plano, United States | $50.1M | 59 | AI-powered contact center performance and CX management platform is provided. | |
| surfboard.team | 2020 | San Francisco, United States | – | – | Investors are connected with startups via an online communication platform. | |
| prosodie.com | 1986 | – | – | – | Customer query management services are provided for telecom operators. | |
| 8flow.ai | 2022 | Palo Alto, United States | $16.6M | – | AI-driven workflow automation for customer support tasks is offered. |
Detailed competitors of TouchPoint One
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Latest news on Touchpoint One
Complete news archive for TouchPoint One
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Similar companies to TouchPoint One
10 companies that operate in the same segment as TouchPoint One (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 1,531 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 872.56 M | USD 838.81 M | 4,400 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 110 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 426.5 M | – | – | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about TouchPoint One
TouchPoint One was founded in 2012.
TouchPoint One is headquartered in Indianapolis, United States. It is registered at Indianapolis, Indiana, United States.
TouchPoint One is a technology company based in Indianapolis, USA, specializing in software for contact center operations. It delivers tools like performance management, agent coaching, gamification, and quality management to enhance agent productivity, reduce attrition, and improve customer experience through AI insights. The company serves various businesses in the customer service sector, focusing on data-driven strategies and workforce engagement.
TouchPoint One's top competitors include Atomicwork, Assembled and Calabrio.
TouchPoint One offers Performance Management, Agent Coaching, Workforce Engagement & Gamification, Quality Management, and Business Process Transformation.
TouchPoint One operates through Touchpoint One, Llc.